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Printable Version Billing / Invoice FAQ's

Top Three Questions

How can I request a copy of my Invoice / Air Waybill / Credit Note?
  • Please contact Customer Service on 1800 535 800 or submit your request here.
I would like to send a package, can you arrange to have it picked-up?
  • Please contact Customer Service on 1800 535 800
What Payment Methods do FedEx Express accept?
  • You can call Customer Service on 1800 535 800 upon receipt of your invoice to pay by credit card.

  • You can pay your FedEx Express invoice with the Giro Slip attached to the invoice, at your local Bank or at a branch of the Ulster Bank.

  • You can pay by credit card at the time of pick-up.

  • You can pay by credit card, linked to your FedEx Express account number.

  • You can pay by Electronic Funds Transfer (EFT)

    Account Name: Federal Express Europe Inc.
    Bank: Ulster Bank Limited
    Iban Number: IE16 ULSB 9850 8034 0220 74
    Bic: ULSB IE 2D

    When making a payment please ensure you quote either your account number, invoice number or airwaybill number in order for us to be able to process your payment

    It is important to remember to submit a Remittance Advice with your payment, please send these to:

    Email: cashintl@fedex.com
    Fax: + 44 2476 835850
  • You can send a cheque or Postal Order made payable to "Federal Express Europe Inc" accompanied with your Remittance Advice to:

    Federal Express Europe Inc
    Customer Financial Services
    Sutherland House
    Matlock Road
    Coventry
    ENGLAND
    CV1 4JQ

Please note: We currently cannot process payments online, so please choose from one of the options above.

FedEx Express Payment Terms:

  • Transportation Charges: 15 Days
  • Duty and Tax Charges are payable immediately upon receipt of invoice

General Questions

I received an invoice, but it does not show my discount?
  • Please contact Customer Service on 1800 535 800 or submit your enquiry here.
The package arrived damaged / late and I wish to file a claim. What should I do?
  • Please contact Customer Service on 1800 535 800 or submit your enquiry here.
  • Note: A claim must be submitted within 21 days after delivery of the shipment if your shipment is damaged or within 9 months after the package was tendered to FedEx when your shipment is lost.
How do I receive a refund or adjustment to my invoice?
  • Please contact Customer Service on 1800 535 800 or submit your request here..
How can I open an account with FedEx?
  • At the time of pick-up, you can contact Customer Service on 1800 535 800 and an account will be created for you in accordance with the FedEx Credit Policy.

  • Or a fax or letter can be sent:

    Federal Express Europe Inc
    Credit & Collections Department
    Sutherland House
    Matlock Road
    Coventry
    ENGLAND
    CV1 4JQ
    Fax: + 44 2476 702737
How do I fill in my International Air Waybill?
  • Visit www.fedex.com/ie/shippingguide or follow the information in the FedEx Service Guide. Alternatively you can contact Customer Service on 1800 535 800.
Why do I receive 2 Invoices for the same shipment?
  • On a FedEx International Air Waybill you have 2 billing options. One option for the Transportation (Freight) charges, one option for the Duty and Tax charges – these charges are always billed on a separate invoice.

    Transportation Charges: On this invoice FedEx charges you the transportation costs to send a shipment.

    Duty and Tax Invoice: This invoice represents the import charges levied by the local Customs Authorities in the destination Country.

  • For further clarification please contact Customer Service on 1800 535 800, submit your request here or write/fax to:

Federal Express Europe Inc
Customer Financial Services
Sutherland House
Matlock Road
Coventry
ENGLAND, CV1 4JQ

Fax: + 44 2476 702739

Can I get the price / rate for a shipment I would like to send?
  • Please contact Customer Service on 1 800 535 800.
Can I get the price / rate for a shipment I have sent but not invoiced yet?
  • Please contact Customer Service on 1 800 535 800.
Can my invoice be sent to an additional address?
  • Yes, this is possible, please contact Customer Service on 1 800 535 800 or email your details to ukdatabase@fedex.com.
What is a Dimensional weight and how do you calculate this?
  • The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
    The charges only apply on your own packaging, not the FedEx packaging.
  • How is this calculated:
    Calculation is based on the length , height and width of your package.

Dim weight in Kilos =

Length X width X height ( in CM )
5000

   
Dim weight in Pounds =

Length X width X height ( in inches )
139










How is the fuel surcharge calculated?
  • The fuel surcharge is not a fixed charge, but rated on a monthly basis and can be checked here.
How is the Duty/Tax calculated?
  • To get the exact calculation or information on Duty and Tax charges you should contact Customer Service on 1800 535 800 or submit your request here.
The Duty/Tax charge is incorrect. How do I dispute these charges?
  • Please send a detailed explanation of your query to our Customer Financial Services department using the following methods:

    Email:       invhelp@fedex.com.

    Write to:  Federal Express Europe Inc
                   Customer Financial Services
                   Sutherland House
                   Matlock Road
                   Coventry
                   ENGLAND
                   CV1 4JQ

    Fax:         + 44 2476 702739

 Alternatively register your enquiry here.

Can I have a statement of my account?
  • Please contact Customer Service on 1800 535 800 or submit your request here.
What is the postal / email address for the Invoicing department?
Email: invhelp@fedex.com
 
Post:  Federal Express Europe Inc
          Customer Financial Services
          Sutherland House
          Matlock Road
          Coventry
          ENGLAND
          CV1 4JQ

 
Alternatively you can register your enquiry here.