Frequently Asked Questions About the FedEx® Global Returns Solution

 

ShowReturn Solution Questions
What does the global print return label cost?

A surcharge per shipment is applied if the label is used. If it isn’t, no charge applies.

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Is there a minimum volume requirement to use the global returns solution?

No. Whether you have one return or 1,000 returns, the service is available simply by logging in to your chosen FedEx® electronic shipping solution.

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Is there an expiration date for the return label?

No, the label does not have an expiration date.

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What international services are available for the global returns solution?

Services available for the global print return label include FedEx International First®, FedEx International Priority®, FedEx International Economy®, FedEx International Priority® Freight and FedEx International Economy® Freight.

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What FedEx® electronic shipping solutions support global print return labels?

FedEx Ship Manager® Software, FedEx Ship Manager® Server and FedEx Web Services supports the global print return label.

Does FedEx offer returns from all countries?

FedEx® Global Returns are available wherever FedEx currently offers outbound service.

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ShowOriginal Shipper Questions
Can I electronically save the global print return label and the customs documentation?

Yes, you can save both the label and the documentation as a PDF and email it to your customer.

Can I use my own customs broker for global returns?

Yes, the FedEx International Broker Select® option is available with the global print return label.

Can I track the status of my return packages?

Yes, you can track the status of your return packages on our tracking page on fedex.com.

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ShowReturning Party Questions
My customer has questions on the paperwork requirements for the return shipment. Who do they call?

They can call FedEx Customer Service

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What if my customer loses the global print return label and customs documentation?

You’ll need to create a new label and the documentation for your customer. You do have the option to save them as a PDF file that you can email to your customer.

Does the return shipper need to have a FedEx account number?

No, the return shipper does not need to have a FedEx account number in order to ship the return package. The recipient just needs to apply the print return label to the return shipment, along with the customs documentation, and tender the package to FedEx.

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Is pickup service available to my customers for the return shipment?

Your customers can schedule a FedEx® pickup or include the return shipment as part of a regular scheduled daily pickup. Customers can also drop off return shipments at any FedEx location.

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Are the return instructions for preparing a global return available in languages other than English?

Yes, the return instructions are available in multiple languages.

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