FedEx Ship Manager at fedex.com FAQ
ShowPrepare a Shipment
1. Will my company information be used by default as the sender?

Your company information provided for fedex.com Login registration will be used by default as the sender. You can click "Edit" at the “From” section menu to update the sender’s information.

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2. There is more than one shipper in my company. How can we add more “sender” profiles to ship with the same fedex.com Login?

You can click "Edit" at the “From” section menu, add the new “sender” profile and click “Save new sender in address book”.

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3. If I send my shipments with FedEx Ship Manager at fedex.com, will the shipping charges be billed to my account?

The shipping charges will be billed to your account if you opted for “Bill to Sender” at the “Billing” section. You can specify an alternative FedEx account to bill the shipping charges at the “Billing” section too.

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4. Do we need to fill in section 7 "Customs Documentation"?

If you are shipping a commodity without any trade document, you will need to make a selection in this section. The system will prepare the trade document as well as your shipping label.

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5. Do I need to complete all data fields in the online Air Waybill section?

Only those data fields marked with asterisks require input.

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6. How do I cancel a shipping request?

Shipping requests can be cancelled in the “Ship History” tab. Simply select the shipment and click on the “Cancel” button.

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ShowSave Shipment Information
1. Can I continue to use FedEx Ship Manager™ at fedex.com even if I do not have all the information on my shipment?

You can use the function “Save as Pending Shipment” to save incomplete shipping requests. Please click “Preferences” at the top right hand corner of the screen. Select “Complete your Shipment”, check the first option “Enable Save Pending Shipments”. Then go back to the shipping screen. You can now save incomplete shipment requests by clicking the grey button “Save as Pending Shipment”.

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2. I always ship with a particular service or packaging. How do I set up the defaults for my sender’s section?

You can set the defaults for your frequently used information by clicking the "Preference" tab at the top right hand corner of the shipping screen.

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3. How do I save and replicate the information for a previous shipment?

Once you have ensured the information is correct on your shipping screen, go to the last section “Complete your Shipment” and check “Save as a new profile in My Shipment Profiles”. The information will be saved for future use. Saved shipment profiles can be retrieved at the selection menu above the “From” section in the shipping screen.

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ShowShipping History
1. How do I check my shipping records in FedEx Ship Manager™ at fedex.com?

Click the “Ship History” tab at the menu bar to view your past shipping records for the last 90 days.

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2. How do I download my Shipping History?

At the “Ship History” tab, select shipments and then click “Download”. Your browser will display a standard download message to save the information in your specified format and file destination.

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ShowPrinting Shipping Label
1. How do I print the FedEx Ship Manager label?

After completing all shipping information, click the “Ship” button at the bottom of the screen.
Once the label is displayed, click the “Print” button on your Web browser to print out on 8-1/2” x11" paper with your laser or inkjet printer.

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2. How can I print the pre-selected FedEx generated customs documentation for my shipment?

You will see an option to print the commercial invoices on the same screen for printing the label. Click the “Print” button on the commercial invoice section with your required number of copies. Please ensure that you sign every copy before inserting them with the shipping label in the clear plastic pouch on your shipment.

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3. How many copies of the label do I need?

This depends on the requirements of the customs authorities in the origin and destination country. You can determine the required number of copies at the label printing section.

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4. I lost the label I printed. Can I reprint the label?

Yes, you can reprint the shipping labels and/or commercial invoices up to 12 hours after they have been processed, or until midnight in your local time (whichever comes first). At the “Ship History” tab, select the shipment and click “Reprint”.

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5. What if there is a technical issue using FedEx Ship Manager?

Please contact our technical helpdesk for assistance.

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6. How do I adjust the print settings on my Web browser?

The printer settings on your Web browser can be used to ensure consistent sizing of the shipping label you print. To confirm the printer settings are accurate select “File” at the top of the screen then selects “Print” from the menu. Under “print options”, select “Portrait” as the page orientation and 8-1/2” x 11" as the page/sheet size.

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7. What if my FedEx Ship Manager shipping document has gray lines at the bottom or doesn’t show a bar code?

Check the DPI setting for your inkjet or laser printer in your “Printer Setup/Printer Control” files. If it's 600dpi or higher, reset to 300 and set “Print Quality” to low. Try printing again. Should your reprint show a different air waybill number from the original print, please cancel this shipment. You will have to use the air waybill number from the misprinted document to cancel.

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