Inbound Shipping

Get help with Customs procedures, limitations and restrictions. Prepare your shipment properly.

FedEx Clearance Process

All shipments crossing international borders must be cleared through Customs in the destination country/territory prior to being delivered to the recipient. Unless the sender specified a broker. FedEx submits shipments to Customs and other regulatory agencies. It is the sender's responsibility to provide the necessary and correct documentation. Shipments that require more than the FedEx International Air Waybill and Commercial Invoice may require more transit time. If shipments are held by Customs because of incorrect or missing documentation we may first attempt to notify the recipient.

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Turkey Import Clearance Process

Clearance Information

  • Shipments above Turkish customs threshold of 30 Euros are subject to duties and taxes and require formal customs clearance. The following must also be listed on the AWB:
    • The first 4 (four) digits of harmonized code
    • Identification number (options below)
      • If the consignee is a company: VAT number of the company
      • If the consignee is a Turkish Citizen: Citizenship number of the individual
      • If the consignee is a Foreign Citizen: Passport number of the individual

    Non-compliant shipments will be held by Turkey customs authorities and a fine of at least 21 EUR will be levied on the carrier and such penalties will be charged back to the customer.

  • Shipments subject to duties and taxes require authorized customs broker for processing. Consignee has to appoint a broker (external or FedEx/GSP) by providing a Power of Attorney (POA) and will be subject to:
    • Applicable duties and taxes.
    • Terminal fees (fixed rate).
    • Broker Service fees (FedEx/GSP/Broker Tariff).
    • And storage fees (as per weight, commodity value and duration period).
  • Pro Forma Invoices are not accepted and original documents required for formal entry shipments.
  • ATR-1 document required for shipments from Europe Committee.
  • Certificate of Origin required for shipments made in Tunisia, Jordan, Australia, UAE, Egypt, Hong Kong and China.
  • Clearance required in locations other than Istanbul, Ankara and Izmir are subject to additional surcharges.
  • Return shipments are subject to additional surcharges.
  • Shipments for resale require a Commercial Invoice on company letterhead.
  • Shipments that are not cleared in 20 days will be confiscated by local Customs. Consignee can avoid such loss by presenting an official extension letter and can finalize the clearance in additional 30 days by paying penalty of 1% of the customs value.
  • Shipments consigned to individuals for personal use valued up to 1500 Euro and weigh up to 30 kg, will not require a Power of Attorney and customs brokerage fees however they are still subjected to duty & taxes and storage fees.
  • Shipments destined to Free Trade Zones requires bonded transfer arranged by consignee's own broker and subject to additional charges.


  • Electronic equipment, Electronic spare parts, Medical equipment and their spare parts are subject to CE markings and if coming from EU Countries/Territories,ATR-1 documents are required.
  • Electronic Export Information or EEI (formerly SED) is required to this country/territory for all US, Puerto Rico, and US Virgin Islands export shipments if any Schedule B/HTS commodity value is greater than 2,500 USD and from the same shipper/US Principal Party in Interest (USPPI) to the same consignee on the same day, OR at ANY value if the commodity is subject to ITAR or requires an export license/permit or is rough diamonds.
  • Shipments valued above 30 EUR for Northern Cyprus (Kyrenia, Morfou, Lefkosa, Magosa and Mersin 10) are not accepted for clearance. These shipments will be returned to shipper and transportation charges will be billed to the shipper’s account.

Broker Select Option


Dangerous Goods


Prohibited Items

Mobile/Cellular phones for private persons and for personal use

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Import Prohibitions and Restrictions

Certain items are prohibited by Customs for import to Turkey. These items are in addition to items forbidden by IATA. Senders are responsible for making sure that the goods they are shipping are acceptable for shipments to Turkey.

Forbidden for Import to Turkey

  • Cash and cash equivalents
  • Dangerous goods as defined by IATA
  • Soil
  • Viagra
  • Ice, dry
  • Metals, precious
  • Diamonds
  • Labels, paper, buttons, zippers require to be cleared as temporary imports by a separate broker

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Required Documentation

Required documentation varies according to the following factors:

  • Whether you are shipping documents with no Declared value. These shipments require only the fully completed FedEx International Air Waybill.
  • If you are shipping documents with a Declared value greater than US$ 100 or dutiable goods, we require a FedEx International Air Waybill and a Proforma invoice.
  • If you are shipping dutiable goods, the original invoice needs to be attached outside the box. A copy of the invoice will delay the shipments in Customs.

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Turkey Import Regulations

Take note of the following regulations when importing to Turkey.

  • The dimensional and weight maximumms for import shipments:
    • FedEx International Priority: 274 cm (108 in) L, 330 cm (130 in) L & G, 68 kg (150 lb)
    • FedEx International Priority Freight: 302 cm (119 in) L, 762 cm (300in) L & G, 1000kg (2200 lb)
  • An invoice is required for all shipments with a Declared value.
  • Duty/Tax free entry is allowed for gifts valued up to US$ 100. Unsolicited gifts must be shipped from one individual to another and should not contain tobacco or liquor.

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