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FedEx Ship Manager® Help
FedEx Ship Manager® Product/Commodity Information
 

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Help Menu

Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Online Technical Support –Gives you the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent or Submit a Question.
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Contact FedEx

Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.

Commodity Information


Manage/Import Profiles

Click this option to access your Commodity Database. You can upload up to 500 commodities to this database and manage them with advanced sorting and grouping capabilities.

Add a Commodity

You can add up to 99 separate commodities to your shipment. In the Commodity Summary, select an existing commodity from the commodity drop-down menu or click Add new commodity. Add or edit the commodity information then click Add this commodity.

Edit a Commodity

Select the commodity in the Commodity Summary table and click Edit. Edit the commodity information then click Update this commodity.

Commodity Information 

  • Commodity Description: Enter a description that best defines your commodity.
  • Unit of Measure: Select the unit of measure used to describe one unit of the commodity item (e.g., pieces, dozen, pair).
  • Commodity Weight: Enter the weight of the commodity and indicate how it is calculated. The drop-down menu defaults to As totals. For example, if you are shipping a dozen pair of shoes that weigh 2 lbs. per pair, enter a total weight of 24 lbs. and leave the default calculation of As totals, or enter a per-pair weight of 2 lbs. and select Per unit.
  • Customs Value: Enter the value assigned to the commodity and indicate how it is calculated. The drop-down menu defaults to As totals. For example, if you are shipping a dozen pair of shoes valued at $100 per pair, enter a total value of $1,200 and leave the default calculation of As totals or enter a per-pair value of $100 and select Per unit.

    The customs value is the transactional or sale price for the contents of the shipment if it is being sold. If the shipment is not being sold, the customs value should be the fair market value. The fair market value is the price that a seller would get from a buyer for the contents of the shipment if it were to be sold on the open market. Nominal values are not acceptable for customs and can lead to customs fines and/or seizure of the shipment.
    Note: If you want to convert the value from a foreign currency utilizing the Interbank rate, click the Currency converter icon next to the Customs Value drop-down menu. This tool should be used as a guide only.
  • Country of Manufacture: Select the country where the commodity was originally manufactured or produced.
  • Harmonized Code: Enter the harmonized code for the commodity. If you do not know the harmonized code for your commodity, click Find code. Follow the instructions for finding the harmonized code associated with your commodity. For U.S. exports, the 10-digit code can be either a Harmonized number or the Schedule B Commodity Number.

    Entering a proper harmonized code allows FedEx to help you determine the necessary customs documentation as well as make a more accurate duty and tax estimate. The Harmonized Commodity Description and Coding System is an international standardized system developed and maintained by the World Customs Organization (WCO) to uniformly classify traded products.
  • Export license Number and Expiration Date: To display these fields, click Additional commodity information (optional) then enter the export license number and its expiration date (MMDDYYYY). An export license is a government document authorizing the export of specific goods from a particular origin country in specific quantities to a particular destination.

Delete a Commodity

Select the commodity from the Commodity Summary, and click Delete. The commodity will be removed from your shipment.

Save/Update a Commodity

Select Save/Update Commodity Profile to save a new or updated commodity in your commodity database. Please note that to manage your Commodity Profiles Database, you should click the Manage profiles link located at the top of the Commodity Summary. You can add up to 500 commodities to your database.

Adjust the Shipment Weight and Total Carriage Value

In the Total Shipment Details section, the Total Weight and Total Carriage Value fields reflect the information you entered in the Package & Shipment Details section. Please note that the total weight of all commodities shown in the Commodity Summary must not be greater than the total weight of the shipment.


Rates and Transit Times


The Rates and Transit Times section displays the estimated shipping costs and transit times for your shipment. The rate quote you receive may be different from the billed charges for your shipment based on actual package weight, dimensions and other shipment details. For information on how shipping charges are calculated, please refer to the FedEx Service Guide at fedex.com.
To get rates and transit times outside of FedEx Ship Manager, select Get Rates and Transit Times found underneath the Ship tab. Refer to Get Rates and Transit Times for help with this feature.
For FedEx Express® and FedEx Express® Freight Services shipments, your quote is based on rates associated with your FedEx account number and includes any applicable discounts. For FedEx Ground® shipments, the rate shown is a standard list rate.

Select a Service

Click the service and proceed with completing your shipment. The Service Type field in the Package and Shipment Details section will display your new service selection.

View All Services

Click this link to view all services available for your shipment.

View or Print the Rate Details

Click View Rate Details.

Estimate Duties and Taxes

Click Calculate to estimate the duties/taxes that may be levied against your international shipment. Enter the appropriate information to receive your estimate.

Customs Documentation


Customs documentation is important for clearing an international shipment through applicable customs authorities. It enables them to accurately identify the contents of a shipment, determine the appropriate duty and taxes and apply any customs controls that may be applicable to the goods being imported.
Documents generated by FedEx may be required for your shipment and are generated based on the shipment information you provide, such as origin and destination countries and the nature of the contents. Customs document requirements vary by country as each has its own specific rules and regulations regarding the importation of various commodities.
The shipper is responsible for determining and completing customs documents. For assistance in determining the customs documents necessary to accompany your shipping label, hover over the question mark that appears next to the document name for the document’s description.

Customs Documents


The following Customs Documents are the most commonly used for international shipments.
  • Commercial Invoice
    The Commercial Invoice is the most common document required for clearing your shipments through customs. It is typically required for shipments of non-document commodities, but this varies by country, size, weight, quantity and value. Refer to Commercial Invoice for FedEx Express® and FedEx Ground® international requirements.
    If you want to create a Commercial Invoice online in FedEx Ship Manager®, follow the steps below. For additional help, go to FedEx International Documentation® or call FedEx International Customer Services at 1.800.GoFedEx 1.800.463.3339 for information. Your own commercial invoice is the preferred format if it contains specific information. FedEx can provide a form you can copy onto your letterhead.
    To create a Commercial Invoice Online:
    1. Select Create Commercial Invoice Online.
    2. Verify the Terms of Sale, the point at which sellers have fulfilled their obligations so the goods are said to have been delivered to the buyer. The drop-down menu will default to Free Carrier (FCA/FOB).
    3. Click Additional invoice information to enter additional optional shipment charges, special instructions and reference information to print on the Commercial Invoice. Please note that the additional charges entered in these optional fields are charges added by the sender and are not related to FedEx charges.
    4. Print the required number of copies, sign each one, and place all copies behind the shipping label in the clear plastic pouch. The customs authorities in each destination country determine how many copies of the shipping document, including the Legal Terms and Conditions, are required. The number also varies by origin country.
    When Electronic Trade Document (ETD) is enabled in Preferences, you are required to select a method of completion for the Commercial Invoice. The completion options include:
    1. Use my own: Select this option if your Commercial Invoice is saved on your computer. The following file types are currently supported: .doc, .xls, .txt, .rtf, .jpg, .gif, .bmp, .tif; .png, and .pdf.
    2. Attach from Document Preparation Center: Select this option if you have saved your Commercial Invoice in the Document Preparation Center.
    3. Use FedEx-generated document: Select this option if you would like FedEx Ship Manager to create your Commercial Invoice. Include the same commodity details as you would on your own Business Commercial Invoice system.
  • Pro Forma Invoice
    A Pro Forma Invoice is provided by a supplier prior to the shipment of merchandise. The invoice informs the buyer of the kinds and quantities of goods to be sent, their value, and any specifications (weight, size, etc.). A Pro Forma Invoice is often used as an offer to sell or is used to apply for a letter of credit or import permit.

    When Electronic Trade Document (ETD) is enabled in Preferences, you are required to select a method of completion for the Pro Forma Invoice. The completion options include:
    1. Use my own: Select this option if your Pro Forma Invoice is saved on your computer. The following file types are currently supported: .doc, .xls, .txt, .rtf, .jpg, .gif, .bmp, .tif; .png, and .pdf.
    2. Attach from Document Preparation Center: Select this option if you have saved your Pro Forma Invoice in the Document Preparation Center.
    3. Use FedEx-generated document: Select this option if you would like FedEx Ship Manager to create your Pro Forma Invoice.

    Refer to the FedEx Electronic Trade Documents Coverage PDF for a listing of countries and territories that permit electronic clearance and use of ETD.
  • Certificate of Origin
    • For shipments destined from the US, as the exporter you may verify or validate claims made on a shipment regarding the country of origin by selecting Certificate of Origin. When the Certificate of Origin is a required document, it must be prepared by the exporter and it must be notarized and validated by the locally designated agency in order to be acceptable and valid. In most instances, the original Certificate of Origin must be attached to the outside of the shipment. Refer to the FedEx Guide to Services for more information about the Certificate of Origin.
  • NAFTA Certificate of Origin
    (U.S., Canada, Mexico, and Puerto Rico Shipping Only)
    • For shipments destined to the U.S. or Puerto Rico from Canada or Mexico, that have a total value of USD $2,500 or more, you may declare that the shipment is governed by NAFTA by selecting Create NAFTA Certificate of Origin. The NAFTA Certificate of Origin can be printed for manual completion or completed online through FedEx Global Trade Manager. Refer to the FedEx Guide to Services for more information about the NAFTA Certificate of Origin.
    • For shipments destined to Canada from the U.S., Puerto Rico or Mexico, that have a total value of CAD $1,600 or more, you may declare that the shipment is governed by NAFTA by selecting Create NAFTA Certificate of Origin. The NAFTA Certificate of Origin can be printed for manual completion or completed online through FedEx Global Trade Manager. Refer to the FedEx Guide to Services for more information about the NAFTA Certificate of Origin.
    • For shipments destined to Mexico from the U.S., Puerto Rico or Canada, that have a total value of US $1,000 or more, you may declare that the shipment is governed by NAFTA by selecting Create NAFTA Certificate of Origin. The NAFTA Certificate of Origin can be printed for manual completion or completed online through FedEx Global Trade Manager. Refer to the FedEx Guide to Services for more information about the NAFTA Certificate of Origin.
  • NAFTA Country of Origin Low Value
    (U.S., Canada, Mexico, and Puerto Rico Shipping Only)
    • For shipments destined to the U.S. or Puerto Rico from Canada or Mexico, that have a total value of US $2,500 or less, you may declare that the shipment is governed by NAFTA by selecting Create NAFTA Statement. The NAFTA Statement must be printed for manual completion.
    • For shipments destined to Canada from the U.S., Puerto Rico or Mexico, that have a total value of CA $1,600 or less, you may declare that the shipment is governed by NAFTA by selecting Create NAFTA Country of Origin Low Value. The NAFTA Country of Origin Low Value must be printed for manual completion.
    • For shipments destined to Mexico from the U.S., Puerto Rico or Canada, that have a total value of US $1,000 or less, you may declare that the shipment is governed by NAFTA by selecting Create Low Value Invoice Preference Declaration. The Low Value Invoice Preference Declaration must be printed for manual completion.

Additional options for customs documentation:
  • Print Commercial Invoice or Pro Forma Invoice on company letterhead by selecting the available checkbox.
  • Print uploaded signature on the applicable customs documents by selecting the available checkbox. Only available for printing on customs documentation if applicable.
  • Manage/upload company letterhead and signature images by clicking on Manage/upload images.
  • Attach other Customs Documents saved on your computer by selecting the available checkbox. This option is available when Electronic Trade Document (ETD) is enabled in Preferences. A maximum of 5 Customs Documents can be attached to a shipment when Electronic Trade Document (ETD) is enabled. The following file types are currently supported: .doc, .xls, .txt, .rtf, .jpg, .gif, .bmp, .tif; .png, and .pdf.
  • Personalize FedEx-generated Customs Documents to upload/edit company letterhead and signature images on file. This option is available when Electronic Trade Document (ETD) is enabled in Preferences.

Terms of Sale

The Terms of Sale are the point at which the seller has fulfilled their obligations and the goods are said to have been delivered to the buyer.
  • Free Carrier (FCA/FOB): Free Carrier at a named port of export. The seller quotes the buyer a price that covers all costs up to and including delivery of goods aboard an overseas vessel (e.g. airplane).
  • Carriage Insurance Paid (CIP/CIF): Carriage Insurance Paid to a named overseas port of disembarkation (i.e. import). The seller quotes a price for the goods including insurance plus all transportation and miscellaneous charges to the point of disembarkation from the vessel.
  • Carriage Paid To (CPT/C&F): Carriage Paid To is the named overseas port of disembarkation (i.e. import). The seller quotes a price for the goods that includes the cost of transportation to the named point of import. The cost of insurance is left to the buyer's account.
  • Ex Works (EXW): The price quoted applies only at the point of origin and the seller agrees to place the goods at the disposal of the buyer at a specific place for a specific period of time. All other charges are to be assumed by the buyer.
  • Delivered at Place (DAP): The seller delivers the goods when they are placed at the disposal of the buyer on the arriving means of transport ready for unloading at the named place of destination. Parties are advised to specify as clearly as possible the point within the agreed place of destination, because risks transfer at this point from seller to buyer.
  • Delivered at Terminal (DAT): The seller delivers when the goods, once unloaded from the arriving means of transport, are placed at the disposal of the buyer at a named terminal, port, or place of destination. ‘Terminal’ includes quay (wharf), warehouse, container yard or road, rail or air terminal. Both parties should agree on the terminal and if possible a point within the terminal where the risks will transfer from the seller to the buyer.
  • Delivered Duty Unpaid (DDU): The seller fulfills his obligation to deliver when the goods have been made available at the named place. The seller bears the costs and risks involved in bringing the goods to that place but not the costs and risks of clearing customs.
  • Delivered Duty Paid (DDP): The seller fulfills his obligation to deliver when the goods have been made available at the named place in the country of importation. The seller has to bear the risks and costs -- including duties, taxes and other charges -- of delivering the goods.

Importer of Record

If the recipient is not the Importer of Record, click The Recipient is not the Importer of Record and enter the required information. The Importer of Record is the party identified to customs or other regulatory agencies for clearance as the importer of an international shipment. Generally, the Importer of Record is the recipient.
Note: For U.S. shippers, the Customs Tax ID is your Employer Identification Number if you are a corporation, partnership or sole proprietor. If you are an individual shipper, enter your Social Security Number. The Customs Tax ID may also be referred to as an IRS number, an Employer Federal Identification Number or a payroll tax number. For shippers from all other countries, this number refers to your Tax Identification Number.

Electronic Export Information (EEI)


Electronic Export Information (EEI), formerly known as Shipper's Export Declaration (SED), is used for compiling official U.S. export statistics and to enforce U.S. export laws. Keep copies of all relevant documents related to your EEI filing for at least 5 years from the date of export (if other regulatory agencies have recordkeeping requirements that exceed this, then those requirements prevail). Refer to EEI Tools and Information for more information.

EEI requirements

EEI filing is required for certain export shipments from the U.S, Puerto Rico or the U.S. Virgin Islands when a shipment contains any single commodity that is valued greater than US $2,500, when it requires an export license or permit, or when it is subject to International Traffic in Arms Regulations (ITAR). Refer to About EEI for detailed requirement information.

File an EEI/SED

Select My shipment contents require an Electronic Export Information/Shipper’s Export Declaration, US Department of Commerce Export License or an ITAR exemption, then select one of the following EEI filing options:
  • I will file using AES Direct: Select this option if you want to self-file your EEI. Refer to AES Direct below for more information.
  • FedEx is my EEI/SED Agent: Select this option to have FedEx act as your authorized agent and file the EEI for you. Refer to FedEx Export AgentFile® below for more information.
  • I have already filed or will file Post Departure: Select this option if you have already filed or will file your EEI after departure. Choose the AES citation type and enter your AES citation number. Refer to AES Citation Types and Formats below for more information.

I will file using AES Direct

Choose this option to self-file the EEI.
You must first register with the U.S Census Bureau’s Automated Export System (AES) at www.aesdirect.gov. The AES is the electronic way to file directly to U.S. Customs. For detailed information, refer to the U.S Census Bureau's Web site at http://www.cbp.gov/xp/cgov/trade/automated/aes/.
Step 1: Select the checkbox to indicate that the contents of your package require an Electronic Export Information/Shipper’s Export Declaration, US Department of Commerce export license or an ITAR exemption.
Step 2: Choose EEI Filing Option I will file using AES Direct from the AES citation type dropdown.
Step 3: Click Submit EEI to AES weblink to enter the AES government site. (Note: You can skip steps 3-8 if your company has been granted Post Departure privileges.)
Step 4: Click Continue to access the web-based AES Direct application. Clicking Cancel will return you to FedEx Ship Manager® at fedex.com.
Step 5: Enter your user ID and password to gain access to the AES Direct application. The sender, recipient and commodity information will transfer from FedEx Ship Manager into AES Direct.
Step 6: Complete the other required information and then click Check and Send. A "SUCCESS" message will pop up when the EEI has is successfully submitted, but wait for AES to return the Internal Transaction Number (ITN) before returning to FedEx Ship Manager. The ITN will be returned via email or you can use the RETRIEVE feature in AES Direct to get the ITN.
Step 7: Once you receive the ITN, return to FedEx Ship Manager and select Pre-Departure ITN in the AES citation type dropdown.
Step 8: In the rare event that the government’s AES system is down for any extended period of time and you are unable to receive your ITN in a timely manner to complete your shipping transaction and AES has advised that the Downtime citations can be used, you may select AES Downtime in the AES citation type dropdown and enter the AES Downtime Citation instead of the Pre-Departure ITN in the AES citation field. However, the EEI filing must be completed and an ITN returned as soon as AES is up and running again. The AES Downtime Citation is entered in this format “AESDOWN NNNNNNNNNXX MM/DD/YYYY” (NNNNNNNNNXX = EIN + suffix , MM/DD/YYYY = Date of Departure). Refer to AES Citation Types and Formats below for more information.
Step 9: If you skipped steps 3-8 and your company has been granted Post Departure privileges, choose Post Departure for your AES citation type.
Step 10: In the AES citation field enter the Post Departure Citation in this format “AESPOST NNNNNNNNNXX MM/DD/YYYY” (NNNNNNNNNXX = EIN + SUFFIX, MM/DD/YYYY = Date of Departure). Refer to AES Citation Types and Formats below for more information.
Note: Regulations require that you retain your EEI records for 5 years from the date of export.
Step 11: When all required information is complete for both the EEI section and the shipment, click Ship to continue.

FedEx is my EEI/SED Agent

Choose this option if you want FedEx to act as your authorized agent and file the EEI for you.
Step 1: Select the checkbox to indicate the contents of your package require an Electronic Export Information/Shipper’s Export Declaration, US Department of Commerce export license or an ITAR exemption.
Step 2: Choose EEI/SED Filing Option FedEx is my EEI/SED Agent from the AES citation type dropdown For more information about FedEx Export AgentFile, refer to EEI/SED Tools and Information.
Step 3: You will now be transferred to the FedEx Shipper’s Electronic Export Information page on fedex.com.
Step 4: Complete and submit the required information on the FedEx Shipper’s Electronic Export Information pages. After successfully submitting the EEI, you will receive two emails. One email confirms that FedEx has received your EEI record and provides a Shipment Reference # (SRN) for that submission. A second email with the ITN will be sent later after the record is submitted from FedEx to AES and FedEx receives back the ITN from AES.
Step 5: When you have the ITN, return back to FedEx Ship Manager and select Pre-Departure ITN in the AES citation type dropdown.
Step 6: Enter the ITN in the AES citation field. Note: Foreign Trade Regulations require that you retain your EEI records for 5 years from date of export (if other regulatory agencies have recordkeeping requirements that exceed this, then those requirements prevail). We suggest that you print your EEI records for your record retention. These EEI records are retained in the FedEx Agent File application on fedex.com for 45 days under “Your EEI Filing Activities”. Any request for copies of records greater than 45 days old must be made to the EEI Operations at 866-352-3252. Refer to AES Citation Types and Formats below for more information.
Step 7: When all required information is complete for both the EEI section and the shipment, click Ship to continue.

I have already filed or will file Post Departure

Choose this option if you have already filed and have a Pre-Departure ITN or if you have been granted Post Departure privileges and will file later within the allotted timeframe.
Step 1: Select the checkbox to indicate the contents of your package require an Electronic Export Information/Shipper’s Export Declaration, US Department of Commerce export license or an ITAR exemption.
Step 2: Choose EEI Filing Option I have already filed or will file Post Departure.
Step 3: For your AES citation type choose Pre-Departure ITN if you have already filed, or choose Post Departure if your company has been granted Post Departure (formally known as Option 4) privileges and will file later within the allotted timeframe.
Step 4: In the AES citation field, enter the Pre-Departure ITN or the Post Departure Citation in this format "AESPOST NNNNNNNNNXX MM/DD/YYYY" (NNNNNNNNNXX = EIN + SUFFIX , MM/DD/YYYY = Date of Departure). Refer to AES Citation Types and Formats below for more information.
Step 5: When all required information is complete for both the EEI section and the shipment, click Ship to continue.

No EEI/SED is required

Select No EEI/SED is required if your shipment does not require an EEI based on an FTR (Foreign Trade Regulations) exemption (for U.S. export shipping only). Then select the FTR (Foreign Trade Regulations) citation that exempts your shipment from EEI filing. View the FTR chart for a list of FTR codes and explanations.

AES Citation Types and Formats

  • Pre-Departure ITN
    Select this citation type if you have an AES Pre-Departure Proof of Filing citation and enter the associated number. The ITN represents an Authorization to Ship issued by the U.S. Government's AES.
    Format: AES XYYYYMMDDnnnnnn.
    AES X: Standard in all entries
    YYYYMMDD: The date that AES received the EEI record and issues the approval for shipment. This cannot be a future date.
    nnnnnn: The six-digit number assigned by the U.S. Census Bureau when filing an EEI.
  • Post Departure
    Select this citation type if you have a Post Departure Proof of Filing citation.
    Format: AESPOST nnnnnnnnn00 mm/dd/yyyy or AESPOST nnnnnnnnnaa mm/dd/yyyy
    AESPOST: Static and upper case.
    nnnnnnnnn00 or nnnnnnnnnaa: The first nine characters are the numeric EIN specific to the shipper and the last two characters are an alphanumeric EIN suffix.
    mm/dd/yyyy: The month, day and year that shipment is to be exported.
  • AES Downtime
    Select this citation type if you have an AES Downtime Proof of Filing citation.
    Format: AESDOWN nnnnnnnnn00 mm/dd/yyyy or AESDOWN nnnnnnnnnaa mm/dd/yyyy
    AESDOWN: Static and upper case.
    nnnnnnnnn00 or nnnnnnnnnaa: The first nine characters are the numeric EIN specific to the shipper and the last two characters are an alphanumeric EIN suffix.
    mm/dd/yyyy: The month, day and year that shipment is to be exported.

Destination Control Statement

Destination Control Statement (DCS): Under the Department of State, International Traffic in Arms Regulations (ITAR), shipments must have the appropriate Department of State DCS on their labels and associated documents. There are two types of Destination Control Statements: the Department of Commerce DCS and the Department of State DCS.
  • Department of Commerce DCS: For shipments that are controlled by the Department of Commerce and are outbound from the U.S., Puerto Rico and Virgin Islands to the rest of the world, the Department of Commerce DCS should appear on the labels and associated documents. This statement reads:
    These commodities, technology, or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to United States law is prohibited.
  • Department of State DCS: For shipments that are controlled by the Department of State and are outbound from the U.S., Puerto Rico, and Virgin Islands to the rest of the world traveling under an ITAR (International Traffic in Arms Regulations) exemption or ITAR license, the Department of State DCS should appear on the labels and associated documents. This statement reads:
    These commodities are authorized by the U.S. Government for export only to authorized countries for use by the specified end-user. They may not be transferred, transshipped, or otherwise disposed of in any other country, either in their original form or after being incorporated into other end-items, without prior approval of the relevant U.S. government agency.

Complete your Shipment


Ship

Click Ship to process your shipment now and print your label.

Shipment Profiles

To save your information for use in future shipments, select one of the following options before you Ship.
  • Select Create a Shipment Profile to store the shipment information as a Shipment Profile for use in future shipments. Be sure to enter a unique profile nickname.
  • Select Save changes to My Shipment Profiles if you used a Shipment Profile and made updates you want to save.
  • Select Save as a New Profile in My Shipment Profiles if you used a Shipment Profile and want to save the information to a new profile. Be sure to enter a unique profile nickname.
  • When you use a Shipment Profile, you may enter additional information needed for your shipment or make changes to the profile information before processing the shipment. Please see Shipment Profiles for more information.

Save for Later

To save your shipment as a pending shipment to process on a future date, select Save for Later. Please note the following information on Pending Shipments:
  • A Pending Shipment must contain complete shipping information in order to be processed at a later date.
  • Pending Shipments expire 10 days after the date you created the shipment or the future date you selected when creating the shipment.
  • Pending Shipments cannot be saved for FedEx Express Freight shipments, return shipments, or shipments that have been scheduled for pickup.
  • This option is not available if you have selected to create or save the shipment as a Shipment Profile.
  • Please see Pending Shipments for more information on viewing and processing your pending shipments.

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.

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