Help Options
Contact FedEx
Refer to FedEx Customer Support for ways to contact FedEx via email, mail or phone.
Frequently Asked Questions
FedEx Order Supplies Online requirements
To order FedEx Express supplies online, you will need a fedex.com user ID and password and at least one FedEx account number.
Ordering supplies for multiple accounts
You may place orders for multiple FedEx accounts in one session, but each order is for one account at a time.
Delivery time
Supplies ordered online are typically delivered in 2 to 5 business days.
FedEx Ground
The following FedEx Ground supplies are available for order by contacting 1.800.GoFedEx
FedEx packaging for purchase
You'll find a wide variety of shipping supplies available for purchase at FedEx Office and FedEx World Service Center® locations, including boxes, envelopes and tape. Plus, we have solutions for specialty items such as electronics, including our durable laptop box and small electronics box for cell phones, MP3 players and other small devices.
Other packaging options may be available in addition to those shown below. Availability varies by location. For complete information, including price, contact your local FedEx Office Print & Ship CenterSM. Or find a FedEx World Service Center in your area.
After an order is submitted
Because we process supplies orders immediately, we are unable to cancel your request once it has been submitted. If you receive shipping supplies that you cannot use, please return them to your FedEx courier or to a FedEx location.
Extra FedEx supplies
If you find that unneeded FedEx supplies are piling up in your office or mailroom, please return them to your FedEx courier or to a FedEx location.
Environmental information
Maximum order quantity
Order Supplies: Supplies Catalog
Supplies catalog
Active account
Find supplies
Add to favorites
Order Supplies: Supplies Cart
Supplies Cart
Select Shipping Address
Review/Submit order
Recurring Orders
Eligibility
Make this a recurring order
My Orders: Recurring Orders
My Orders: Past Orders
FedEx® US Airbill Options
On February 28, 2011, we launched a new express package and express freight service and created two airbills to simplify paperwork and shipping. The FedEx Package US Airbill is designed for packages weighing up to 150 lbs. And the FedEx Express Freight US Airbill is designated for shipments on skids weighing more than 150 lbs.
Airbill for packages up to 150 pounds
For packages up to 150 pounds within the US, order the FedEx Package US Airbill — part number 163134 for the preprinted version, or part number 163135 for the 4-ply continuous-feed plain option. Or choose the individually wrapped plain version, part number 163136.
Airbill for shipments on skids weighing over 150 lbs.
For shipments on skids weighing over 150 lbs. within the US, order the FedEx Express Freight US Airbill — part number 163001 for the preprinted version or 163002 for the continuous-feed plain option.
Freight services removed from the FedEx US® Airbill
We’ve created a new airbill just for express freight shipments. Special handling options unique to express freight are included. This simple change allows you to use the airbill that is right for you. See the FedEx Express Freight US Airbill in the Airbills/Air Waybills and Preprinted Airbills supplies categories.
Refer to FedEx Customer Support for ways to contact FedEx via email, mail or phone.
Frequently Asked Questions
- What information do I need to order FedEx Express® supplies online?
- Can I order supplies for more than one FedEx account at a time?
- What is the delivery time for supplies orders?
- Are there other supplies that are not offered on FedEx Order Supplies Online?
- What FedEx Ground® supplies are available, and how can I order them?
- Does FedEx offer laptop boxes and other specialty packaging for purchase?
- Can I cancel an order after I have submitted it?
- What can I do with my unwanted FedEx® supplies?
- Are FedEx supplies environmentally friendly?
- How can I order more than the maximum number of items listed in the Quantity dropdown?
- Did FedEx recently change its US Airbill options?
- Which airbill do I use for packages up to 150 lbs. within the U.S.?
- Which airbill do I use for shipments on skids weighing over 150 lbs. within the U.S.?
- Why were freight services removed from the FedEx US® Airbill?
FedEx Order Supplies Online requirements
Ordering supplies for multiple accounts
Delivery time
FedEx Ground
The following FedEx Ground supplies are available for order by contacting 1.800.GoFedEx
| FedEx Ground Customer Supplies |
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| Item Number |
Item Name |
Unit |
Description |
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| TAGS AND TAPE |
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| 149849 |
FedEx Shipping Label Tie-On Tag |
Pack of 100 |
For use on items not contained in a box (luggage, golf clubs, skis, etc.) when shipping label is created via fedex.com. Includes easy-to-use cable tie fastener. |
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| 150454 |
FedEx Internet Shipping Pouch Tie-On Tag |
Pack of 50 |
For use on items not contained in a box (luggage, golf clubs, etc.) when shipping label is not created via fedex.com. Includes easy-to-use cable tie fastener. Note: A Domestic Pouch (#158396) is needed to adhere bar code to tag. |
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| OP-016 |
100-lb-plus Package Cautionary Tape |
1 Roll |
Tape used to identify packages that weigh more than 100 lbs. |
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| INTERNET SHIPPING |
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| 158396 |
Clear Internet Shipping (Domestic) Pouch |
Carton of 500 |
Plastic pouch designed to hold and protect documentation for U.S. FedEx Ground shipments. |
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| C.O.D. |
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| OP-013 |
C.O.D. Label |
Pack of 500 |
Blank tags to write in the dollar amount to be collected for a C.O.D. package. This label is affixed to the outside shipping container next to the regular shipping label. |
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| OP-013CB |
C.O.D.Canadian Bilingual Label |
Pack of 500 |
Blank tags to write in the dollar amount to be collected for a C.O.D. package. This label is affixed to the outside shipping container next to the regular shipping label. |
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| OP-013EL |
Electronic C.O.D. Label |
Pack of 500 |
Blank tags to write-in the dollar amount to be collected for a C.O.D. package. Electronic C.O.D. customers must be enrolled and have a seperate signed contract. This label is affixed to the outside shipping container next to the regular shipping label. |
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| OP-013POUCH |
C.O.D. Barcode Pouch |
Pack of 100 |
Transparent C.O.D. tag pouches to be used by customers who print their own C.O.D. thermal labels and tags. |
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| INTERNATIONAL |
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| OP-091E |
Customs Declaration Document Pouch |
Pack of 100 |
Plastic zip pouch for customs documents. |
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| OP-097 |
International Shipping Label |
Roll of 250 |
Applied by shipper to every international package. Label identifies total number of packages in shipment and consecutively numbers the packages (1 of 3, 2 of 3, 3 of 3). |
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| OP-097CB |
International Shipping Label - Canadian Bilingual |
Roll of 250 |
Applied by shipper to every international package. Label identifies total number of packages in shipment and consecutively numbers the packages (1 of 3, 2 of 3, 3 of 3). |
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| OP-097REF |
International Ground Shipping Information Kit |
1 Each |
Kit includes: OP-097: blue international shipment labels, OP-091E: customs document envelope, folder and instructions. |
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| OP-098 |
International Consolidated Shipment Label |
Roll of 250 |
For Canadian shippers sending consolidated shipments only. Must be used on every international ground package. Identifies total number of packages in the consolidation and numbers the individual shipments. |
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| OP-219 |
IGDD Label |
Roll of 500 |
Exclusively applied to all FedEx® International DirectDistribution boxed shipments |
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| OP-219E |
10"X13" IGDD Envelope |
1 Each |
Envelope used to hold the consolidated invoice and individual commercial invoices for FedEx® International DirectDistribution shipments. |
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| PE-011 |
Preprinted Brokerage Inclusive (BI) Label |
Roll of 100 |
Applied to the customs invoice by some shippers to identify their shipments as brokerage-inclusive. |
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| PICKUP RECORD BOOKS & FORMS |
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| OP-250 |
Pickup Record Book |
1 Book |
Used to record total number of packages shipped for the day and any extra services (declared value, oversize, C.O.D., etc.). Pickup Record Book is primarily for peel-and-stick customers. |
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| OP-250CB |
Pickup Record Book - Canadian Bilingual |
1 Book |
Used to record total number of packages shipped for the day and any extra services (declared value, oversize, C.O.D., etc.). Pickup Record Book is primarily for peel-and-stick customers. |
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| OP-265 |
PRP Pickup Record Form |
Pack of 50 |
Used to record total number of PRP packages shipped and any extra services (declared value, oversize, C.O.D., etc.). |
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| HAZARDOUS MATERIALS |
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| OP-895SM |
Poster: How to Prepare a HazMat Shipment |
1 Each |
Poster outlines how to prepare a hazardous material shipment for FedEx Ground. |
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| OP-900 |
Hazardous Material Label |
Pack of 100 |
5-part form for hazardous material shipping. Form is completed manually by approved hazmat shippers for each hazardous material package. Cannot be used in electronic shipping solutions. |
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| OP-900CONT |
Continuous Blank Hazardous Material Label |
Carton of 3000 |
5-part form for hazardous material shipping. Form is completed manually by approved hazmat shippers for each hazardous material package. Cannot be used in electronic shipping solutions. |
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| OP-900LG |
Large Hazardous Material Label |
Pack of 100 |
Dot matrix printed 5-part form for hazardous material shipping. Form is supported by FedEx Ship Manager® Software and FedEx Ship Manager® Server. Used by approved hazmat shippers for each hazardous material package. Not to be completed manually. |
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| OP-900LGC |
Large Continuous Hazardous Material Label |
Carton of 1000 |
Dot matrix printed 5-part form for hazardous material shipping. Form is supported by FedEx Ship Manager Software and FedEx Ship Manager Server. Used by approved hazmat shippers for each hazardous material package. Not to be completed manually. |
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| OP-900LL |
Hazardous Material for Laser Printer Label |
Pack of 100 |
Laser printed 5-part form for hazardous material shipping. Form is supported by FedEx Ship Manager Software, FedEx Ship Manager Server and FedEx Ship Manager® at fedex.com. Used by approved hazmat shippers for each hazardous material package. Not to be completed manually. |
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| OP-900LLP |
Laser Label Hazardous Material Shipping Pouch |
Carton of 200 |
Plastic pouch designed to hold OP-900LL hazardous material shipping paper. 4" X 4" candy-striped resealable pouch. |
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| OP-950 |
Hazardous Material Certification Record Book |
1 Book |
Hazardous materials certification booklet manually completed by approved hazmat shippers to reflect the day's hazardous material activity. |
FedEx packaging for purchase
Other packaging options may be available in addition to those shown below. Availability varies by location. For complete information, including price, contact your local FedEx Office Print & Ship CenterSM. Or find a FedEx World Service Center in your area.
| Square Boxes | Rectangular & Flat Boxes | Specialty Boxes | Packing Supplies | Mailing Supplies |
| 8" x 8" x 8" |
12" x 9" x 6" |
Laptop box | Air-cellular cushioning (5/16", 12" x 15") |
Assorted padded mailers and envelopes |
| 11" x 11" x 11" |
12" x 12" x 18" |
Mini laptop box | Packaging tape | Mailing labels |
| 14" x 14" x 14" |
13" x 9" x 11" | Small electronics box | Peanuts | |
| 16" x 16" x 16" | 17" x 17" x 7" | Tube box (50" x 6" x 6") |
Tubes | |
| 20" x 20" x 20" | 18" x 12" x 3" | Large framed art box | Medium and large luggage bags (plastic overwrap for luggage) | |
| 24" x 24" x 24" (double-walled) |
20" x 20" x 12" | Medium framed art box | ||
| 23" x 17" x 12" | Heavy materials box 18" x 13" x 11-3/4" (double-walled, suitable for overbox use) |
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| 15" x 15" x 48" (double-walled, suitable for golf-club bags) |
After an order is submitted
Extra FedEx supplies
Environmental information
- The FedEx® Envelope and Legal Size Reusable FedEx® Envelope are made from 100 percent recycled paperboard, and most FedEx paks contain 45 percent recycled content.
- The FedEx® Small Box, FedEx® Medium Box and FedEx® Large Box contain a minimum of 30 percent recycled content. The FedEx® 10kg Box and FedEx® 25kg Box contain a minimum of 40 percent recycled content.
- The corrugated boxes sold at many FedEx shipping locations contain a minimum of 20 percent recycled content.
Maximum order quantity
- All items on FedEx Order Supplies Online have a maximum order quantity. To order additional supplies please call 1.800.GoFedEx 1.800.463.3339.
Order Supplies: Supplies Catalog
- The Order Supplies tab displays a list of supplies that are available for your active account number.
- You may select the quantity of an item that you desire from the dropdown and click “Add to cart”, or select quantities of multiple items at once, and then click “Add all and view cart”.
- Minimum order quantities vary since some of our supplies are prepackaged and cannot be ordered in reduced quantities.
- All items on FedEx Order Supplies Online have a maximum order quantity. To order additional supplies please call 1.800.GoFedEx 1.800.463.3339.
Active account
- The Active account dropdown in the top right corner of the page displays your default FedEx account number for Order Supplies Online.
- To order supplies for a different account, you may select another account from the dropdown, or you may add a new account to your fedex.com profile.
- The list of supplies presented may vary by account.
Find supplies
- You can use the “Show me” dropdown above the catalog listing to filter your view of supplies for your active account number by “All supplies”, “All previously ordered”, “My last ordered” or “My favorites”.
- To further refine the list of products that you view, enter a product name, description, or part number in the “Narrow displayed items by” search box to the left of the catalog.
- Select Categories, Specific needs, and/or “What are you shipping?” items to quickly locate the supplies that you need.
Add to favorites
- Click on “Add to favorites” to flag an item as one of your favorites for your active account number. Then, when you filter by “My favorites” in the future, all of your designated items will appear in the catalog view.
Order Supplies: Supplies Cart
- Confirm, delete or edit the items and quantities that you have placed in your Supplies Cart.
- If you would like to add more items, then click on “Continue shopping” to return to the Supplies catalog.
Select Shipping Address
- Confirm or edit the address where you would like to have your supplies delivered.
- The default address displayed is your fedex.com registration address. To change your fedex.com registration address, click on “My Profile” at the top of the page.
Review/Submit order
- After final review, you may give your order a nickname so that you can easily find it later in your list of past orders.
- Click “Submit order” to transmit your order to FedEx.
- Once you have submitted an order, it may not be canceled. If you receive shipping supplies that you cannot use, please return them to your FedEx courier or to a FedEx location.
Recurring Orders
- Some large-volume FedEx shippers are eligible to use our recurring supply order services.
Make this a recurring order
- If your active account meets eligibility requirements for recurring orders, a purple “Make this a recurring order” button will appear on the confirmation page of your order.
- You may click this button to set up the order to recur either once a month or every other week.
- Preprinted airbills and certain other items may not be included in a recurring order, and the purple “Make this a recurring order” button will not be displayed if these items are in your order.
My Orders: Recurring Orders
- If you have set up recurring orders in the past, a Recurring Orders table will appear under the My Orders tab.
- You may view or delete recurring orders on this table.
- If you wish to create a new recurring order, return to “Order Supplies” and create an order. On the confirmation page, click “Make this a recurring order”.
My Orders: Past Orders
- The Past Orders table under the My Orders tab displays the orders that you submitted using your active account over the past 90 days.
- The Past Orders table displays orders submitted on fedex.com and also orders placed over the phone.
- On this table, you may view all of your past orders, or select one to track or re-order.
FedEx® US Airbill Options
On February 28, 2011, we launched a new express package and express freight service and created two airbills to simplify paperwork and shipping. The FedEx Package US Airbill is designed for packages weighing up to 150 lbs. And the FedEx Express Freight US Airbill is designated for shipments on skids weighing more than 150 lbs.
Airbill for packages up to 150 pounds
For packages up to 150 pounds within the US, order the FedEx Package US Airbill — part number 163134 for the preprinted version, or part number 163135 for the 4-ply continuous-feed plain option. Or choose the individually wrapped plain version, part number 163136.
Airbill for shipments on skids weighing over 150 lbs.
For shipments on skids weighing over 150 lbs. within the US, order the FedEx Express Freight US Airbill — part number 163001 for the preprinted version or 163002 for the continuous-feed plain option.
Freight services removed from the FedEx US® Airbill
We’ve created a new airbill just for express freight shipments. Special handling options unique to express freight are included. This simple change allows you to use the airbill that is right for you. See the FedEx Express Freight US Airbill in the Airbills/Air Waybills and Preprinted Airbills supplies categories.
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