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Frequently asked questions

All the information you need to help you ship. 


All help topics

Receiving

  • Delivery management
  • Tracking

Receiving

Tracking

  • I don't understand the route my shipment is taking. Should I be concerned?
  • My package no longer has an 'Estimated Delivery Date’ online, what does this mean?
  • My package status has remained the same for some time. Is the delivery going to be delayed?
View all

Delivery management

  • Can I change the delivery address of my package?
  • What are your delivery hours in the UAE?
  • What happens when no one is at my home or office to accept a shipment?
View all

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