Service, Regulatory Updates and Important Notifications
Effective at 12:01am (EDT) on August 29, 2025, the de minimis exemption for all international shipments sent to the U.S. is suspended, meaning duties and taxes now apply to all commercial imports valued at $800 (USD) or below.
To get complete details, please visit please visit U.S. tariffs and customs regulations.
Service Disruptions
Tuesday, April 28, 2026
FedEx has experienced substantial disruptions at our Memphis and Indianapolis hub due to severe weather. The weather has created potentially hazardous operating conditions, and the safety of our team members remains our number one priority.
Delays are possible for package deliveries across the U.S. with a delivery commitment of Tuesday, April 28, 2026. Contingency plans are in place, and we are prepared to provide the best possible service as conditions allow.
We will continue working to minimize the impact on service and update this page.
Consistent with our Terms and Conditions, shipments delayed due to inclement weather are not eligible for a refund or credit under the Money-Back Guarantee policy.
April 11, 2024
FedEx International Priority inbound and outbound service to and from Kyiv and the surrounding region in Ukraine has been reinstated. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.
Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.
All Russian and Belarusian FedEx International services continue to be suspended until further notice.
Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.
The Money Back Guarantee will remain suspended for all FedEx Express import, export, and domestic services in Europe until further notice.
Initially reported February 24, 2022
As of July 1, 2026, the EU will introduce new customs duty rules for low‑value imports from third countries. Click here to learn more about the changes, potential impacts, and what they mean for your international shipments.
Important Notifications
Effective Feb. 12, 2026
The FedEx Money-Back Guarantee (MBG) is reinstated for these international services on all lanes* with a ship date starting February 12:
- FedEx International First (IF)®
- FedEx International Priority (IP)®
- FedEx International Priority Express (IPE)®
- FedEx International Priority Freight (IPF)®
- FedEx International Priority DirectDistribution (IPD)®
- FedEx International Priority DirectDistribution Freight (IDF)®
*Where service is offered
Effective Dec. 1, 2025
As we work to maintain the highest standards of safety and service for our customers and team members and manage the temporary reduction in fleet capacity while MD-11 safety reviews are underway, we are flexing our integrated air-ground network to provide continued connectivity. Due to the anticipated seasonal volume, the FedEx Money-Back Guarantee will be suspended for packages shipped on or after Dec. 1, 2025, for the following time-definite FedEx services, until further notice.
U.S. domestic:
FedEx First Overnight®
FedEx Priority Overnight®
FedEx Standard Overnight®
FedEx 2Day® A.M.
FedEx First Overnight Extra Hours*
FedEx Priority Overnight Extra Hours*
FedEx Standard Overnight Extra Hours*
*Contract Services
International (all lanes)**:
FedEx International First®
FedEx International Priority®
FedEx International Priority® Express
FedEx International Priority® Freight
FedEx International Priority DirectDistribution®
FedEx International Priority DirectDistribution® Freight
**Where service is offered
Initially reported Wednesday November 26, 2025
New postal code requirements for Baltics & Slovenia
Effective 29th September, postcodes will be required for all FedEx shipments to and from Estonia, Latvia, Lithuania and Slovenia. Without a full and accurate postcode, you will no longer be able to create shipping labels.
To prepare, we recommend that you update your address book now. Here are some links to help:
If you have any questions, please contact Customer Service or your sales representative.
Effective March 3, 2025, the residential delivery commitment times to select U.S. zip codes for FedEx International Priority® and FedEx International Priority® Express packages were extended.
These are the updated residential commitment times:
| Old Commitment Time | Commitment Time Effective March 3 |
|---|---|
| 12 p.m. | 1:30 p.m. |
| 5 p.m. | 8 p.m. |
These changes do not impact all U.S. zip codes and are limited to residential deliveries. Your final delivery commitment time will be displayed when your shipment is finalized.
The money-back guarantee has been reinstated for U.S. import shipments with a ship date of Feb. 11, 2025, or later.
The money-back guarantee was suspended for U.S. import shipments with a ship date between Jan. 29, 2025, and Feb. 10, 2025, for the following FedEx services:
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
The U.S. domestic and U.S. import and export services eligible for the money-back guarantee now include the following services for U.S. payers only
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight Extra Hours*
- FedEx Priority Overnight Extra Hours*
- FedEx Standard Overnight Extra Hours*
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
For specific shipment status information, track your shipment at fedex.com
Consistent with our Terms and Conditions, shipments delayed due to regulatory changes are not eligible for a refund or credit under the Money-Back Guarantee policy.
The money-back guarantee for all other U.S. and international package and freight services, FedEx Freight®, and FedEx Office® services remains suspended. The status of the money-back guarantee for these FedEx® services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers during this period of uncertainty.
*Contract services
Effective April 15, 2024, the Oversize and Additional Handling Surcharges (dimension, weight, packaging, freight, and non-stackable) on eligible international multi-piece shipments will be charged on a per package/freight handling unit, instead of on a per shipment basis.
If you have questions or need further information, please visit our Service and Rate Guide in the “Rate Information” section at your local fedex.com page or contact your FedEx Sales representative.
As of January 8th, 2024, FedEx will reinstate its Money-Back Guarantee applicable to payors based in Latin America and the Caribbean (LAC), shipping to/from and within LAC (Export/Import), using the following international services: FedEx International First® (IF), FedEx International Priority® (IP), FedEx International Priority® Express (IPE), FedEx International Priority® Freight (IPF), and FedEx International Priority® Direct Distribution (IPD).
For more information, please visit our Terms & Conditions page.
Effective September 4, 2023, Peak Surcharge will be called Demand Surcharge.
During times of elevated shipping volumes, heightened demand for capacity, increased operating costs, and other strains on our network, FedEx may assess a Demand Surcharge.
Click here for more information on Demand Surcharge in effect, including applicable services, surcharge amounts, and effective dates.
Effective May 2, 2023, FedEx International Economy® services1 will be reinstated in Asia Pacific (APAC) to destinations worldwide. With this more economic option, customers will be able to import their less urgent shipments from APAC key markets into Latin America and the Caribbean2. This service resumption provides customers with more choices to meet their dynamic international import shipping needs.
Should you have further inquiries, please contact your Sales Representative or our Customer Service Support.
1FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.
2For details on specific origins and destinations, please check our Get Rates & Transit Times page.
Unauthorized use of FedEx® Business Names, Service Marks and Logos
FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.
Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.
Recognizing Phishing Scam E-mails and sms messages
Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:
- Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
- Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.
- Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
- Spelling and grammatical errors and excessive use of exclamation points (!).
FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to abuse@fedex.com.
If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.
The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.
Thank you for helping us identify and take action against e-mail & sms fraud.
NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.
FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.
The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.
FedEx is committed to protecting the security and integrity of our network.
While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.
We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.
Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.
