What happens when no one is at my home or office to accept a shipment?

If no one was available to accept a shipment, the driver will leave a ‘Missed Delivery Card’ with a QR code. You can scan the code which will take you to our website and the options you have.

Depending on your country and shipment type, you can arrange to deliver:

On a later date
To a neighbor
To a safe space
To a pickup point
To another address
With additional instructions for the driver

If you missed a delivery, you’ll need to arrange a new date and time in FedEx Delivery Manager® so we can attempt the delivery again.

If you can’t change your delivery online, please contact Customer Support.