Latest updates
September 29th, 2026
We recently experienced a temporary technical issue that affected customs processing for some shipments moving through the FedEx Road hubs in Nuremberg, Wiesbaden and Hannover in Germany. The issue has now been resolved, and contingency measures have been implemented to minimise any impact.
As a result, some shipments requiring customs clearance may experience delays of up to 24 hours. We apologise for any inconvenience and are working to restore normal transit times as quickly as possible. Customers can track the latest status of their shipments at fedex.com or tnt.com.
Thank you for your patience and understanding.
September 25th, 2026
FedEx continues to monitor the situation in the Middle East, and we are actively adjusting our operations for continued service to and from the region. Due to recent events in Saudi Arabia, we have temporarily paused FedEx direct flights from Paris (CDG) to Riyadh (RUH). Contingency plans have been activated to maintain service to the region.
June, 2026
Effective immediately, the VAT (Value Added Tax) exemption threshold for personal shipments into Israel has been reduced.
Background
Previously, shipments valued up to $130 were exempt from the 18% VAT. Under the updated regulation, the exemption now applies only to shipments valued at up to $75.
What this means for you
- This change applies only to personal (B2C) imports and does not affect commercial shipments.
- The exemption covers VAT only. Any applicable customs clearance or related service charges may still apply, regardless of shipment value.
- There are no changes to the existing regulations governing personal imports or their eligibility requirements.
Background
The rapid growth of cross-border e-commerce has led to a significant increase in low-value shipments entering the European Union from non-EU countries. To improve customs enforcement and ensure fair competition within the EU market, authorities are updating the rules that apply to these shipments.
What’s changing in Romania
From 1 January 2026, a logistics fee of 25 RON* per shipment will apply to B2C shipments with declared value below EUR 150 that enter Romania from outside the EU.
The fee applies regardless of the EU Member State where the goods are cleared for free circulation. As this is a legislative measure, the logistics fee will apply equally to all operators active in the Romanian market.
What to know
- The fee is charged per shipment and is payable at origin by the sender (the seller or, where applicable, the digital platform facilitating the sale).
- Private consumers in Romania will not be charged directly.
- Service providers like FedEx are responsible for collecting, declaring, and transferring the fee to the National Agency for Fiscal Administration (ANAF).
- Shipments that are not delivered to the final recipient (for example, refused or lost shipments) are not subject to the fee.
- Retroactive invoicing: for shipments completed on or after 1 January 2026 that remain uninvoiced, the retroactive contribution may be charged separately through a manual invoice.
Looking ahead
Similar measures aimed at low-value shipments are expected to be introduced in other EU Member States during 2026, although the details may vary by country. We encourage you to regularly visit or bookmark this page for the latest updates.
*NOTE: The conversion amount may vary depending on the shipper’s billing currency or country of origin. Please refer to your FedEx or TNT shipping tool or invoice for the applicable charge.
February, 2026
Effective 2nd February 2026, Eircodes (postcodes) will be required for all FedEx shipments to and from Ireland.
Eircode is Ireland’s smart postcode system. It is a 7-digit postcode that is unique and specific to every residential or business postal address.
Without a full and accurate postcode, you will no longer be able to create shipping labels. This change does not affect TNT shipments.
To prepare for this change, we recommend that you review and update your address book and/or databases now.
To find or check an Eircode, you can use Ireland's Eircode finder tool here.
If you have any questions, please contact Customer Service or your sales representative.
Conditions that may impact shipping and delivery services
Unauthorized use of FedEx® Business Names, Service Marks and Logos
FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.
Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.
Recognizing Phishing Scam E-mails and sms messages
Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:
- Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
- Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.
- Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
- Spelling and grammatical errors and excessive use of exclamation points (!).
FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to abuse@fedex.com.
If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.
The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.
Thank you for helping us identify and take action against e-mail & sms fraud.
NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.
The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.
FedEx is committed to protecting the security and integrity of our network.
While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.
We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.
Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.
On March 17, 2026, changes will be introduced to the SENT system*. The list of products subject to monitoring will be expanded to include clothing, footwear, and certain textiles**.
The SENT requirement does not apply to packages weighing less than 31.5 kg, delivered by the postal operator FedEx Express Poland Sp. z o.o.
The change may affect the scope of duties of, among others, the entity sending packages.
More information about the SENT program and the process of reporting transported goods can be found on the Electronic Customs and Tax Services Platform, and the most frequently asked questions and answers about transporting goods subject to monitoring can be found on the PUESC website.
* System for Electronic Transport Supervision - the Polish system for monitoring sensitive goods, implemented to limit tax abuse.
** A full list of goods and product codes subject to monitoring is available on the PUESC website.
Effective 2nd February 2026, Eircodes (postcodes) will be required for all FedEx shipments to and from Ireland. Eircode is Ireland’s smart postcode system. It is a 7-digit postcode that is unique and specific to every residential or business postal address.
Without a full and accurate postcode, you will no longer be able to create shipping labels. This change does not affect TNT shipments.
To prepare for this change, we recommend that you review and update your address book and/or databases now. To find or check an Eircode, you can use Ireland's Eircode finder tool here.
If you have any questions, please contact Customer Service or your sales representative.
New regulatory security requirements are in place regarding the combination of Liquids, Aerosols, and/or Gels (LAGs) with electrical/electronic devices in the same package.
FedEx will no longer accept shipments containing these combinations, effective immediately, as part of our commitment to global regulatory and security standards.
To comply with these regulations, customers should pack LAGs and electrical/electronic devices separately. While this may require adjustments in shipping practices, it is essential for ensuring the safety and security of goods transported through our network.
If these items are found together in one package, the shipment will be rejected and returned to the shipper, potentially causing delays. We encourage customers to review their shipping practices to avoid disruptions and ensure compliance with the new requirements.
New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘Short Address code/National Address’ of the receiver/consignee to ensure faster delivery of shipments. This requirement impacts anyone shipping to Saudi Arabia from, within and outside Saudi Arabia.
The national address is mandatory for all residents, citizens and companies operating inside Saudi Arabia.
Please request the receiver/consignee of your shipment based in Saudi Arabia for their ‘Short Address code/National Address’. Then input the eight-digit ‘Short Address code’ into the address line 3 field of your shipping tool when creating a FedEx or TNT shipment. This is in addition to the information you normally provide.
In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination.
More information on the ‘Short Address code/National Address’ is available at https://splonline.com.sa/en/national-address-1/.
New regulatory security requirements are in place regarding the combination of Liquids, Aerosols, and/or Gels (LAGs) with electrical/electronic devices in the same package.
FedEx will no longer accept shipments containing these combinations, effective immediately, as part of our commitment to global regulatory and security standards.
To comply with these regulations, customers should pack LAGs and electrical/electronic devices separately. While this may require adjustments in shipping practices, it is essential for ensuring the safety and security of goods transported through our network.
If these items are found together in one package, the shipment will be rejected and returned to the shipper, potentially causing delays. We encourage customers to review their shipping practices to avoid disruptions and ensure compliance with the new requirements.
As of 4 September 2023, Peak Surcharge will be called Demand Surcharge.
During times of elevated shipping volumes, heightened demand for capacity, increased operating costs, and other strains on our network, we may assess a Demand Surcharge.
Go to fedex.com/demand-surcharges for information on Demand Surcharges in effect, including applicable services, surcharge amounts, and effective dates.
Money-back guarantee policy
The FedEx Money-Back Guarantee (MBG) for intercontinental shipments to and from Europe, previously suspended due to seasonal high-volume and temporary fleet capacity constraints, is reinstated effective 12 February 2026, for the following time-definite FedEx services:
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
For specific shipment status information, please track your shipment at fedex.com.
What you can do when faced with service disruptions
If you’re shipping or receiving a package that could be affected by a FedEx weather delay or other cause, there are some actions you can take before—or even after—it’s shipped.
Shippers can:
- Check our active service alerts to see if any impact the package’s origin or destination area.
- Contact the recipient to make sure they’re able to receive a package in the event there is a shipping delay.
Recipients can:
- Have the shipper send their package to an alternate address that’s unaffected by the service disruption.
- Allow for extra shipping time to compensate for delays.
Shippers can:
- Request to redirect the package to a FedEx location to be held for pickup.
Recipients can:
Request to reroute their package to a different address.
- To request to reroute a package, recipients should track their package, then use FedEx Delivery Manager to request an address change.
- Recipients can also call the shipper and ask them to request to reroute the package to a different address.
