Help Options

Online Technical Support

Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.

Help Menu
Click the Help menu at the top of each page to access the following tools:

Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
Interactive Help Guide – Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx
Refer to the fedex.ca Contact Us page for ways to contact FedEx via email, mail, or phone.

Account Information

Select only one account number. To locate the appropriate account number:

Sort By — Choose to sort your account list by company name or account number. After marking the appropriate option, your drop-down menu will be sorted accordingly. Click on the arrow next to the drop-down menu to select an account.
Predictive Typing — Type characters directly into the account drop-down menu to narrow your search.

Add an Account
Add another FedEx account to the Select an Account drop-down menu by clicking the Add an account link. For accounts with access to Shipping Administration at FedEx Ship Manager at fedex.ca, you can add accounts via the Administration tab.

Payment Type / Terms
Review the payment type and terms displayed. To make changes, click the Edit payment link.

Indicate who is paying for your shipment:

Shipper
Consignee
Third Party

Select the appropriate payment type:

Prepaid
Collect
Collect / Section 7 Signed (U.S. Only) – Selecting this option will include a section of the BOL allowing the shipper to avoid liability for any shipment charges other than those billed to the shipper at the time of shipment
Collect / Section 9 Signed – If all or any part of said property is carried by water over any part of said route, such water carriage shall be performed subject to the terms and provisions and limitations of liability specified by the “Carriage of Goods By Sea Act” and any other pertinent laws applicable to water carriers.

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager ^® at fedex.ca. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.