Customer Support
Service Alerts:
- The accelerated surge of the COVID-19 omicron variant has caused a temporary shortage of available crew members and operational staff in the FedEx Express air network. Further, extreme weather across North America has impacted service into some areas, particularly in British Columbia and the Maritimes. To address these challenges and minimize any delays, we are implementing our contingency plans and flexing our networks. The safety of our team members remains our top priority, and we will continue to adjust operations as necessary during this time to minimize delays. For the most up-to-date information on your shipment, we encourage you to continue visiting fedex.ca to use our self-service online tracking tool, sign up for tracking notifications, or review the tracking terms, and delivery status definitions.
- We are currently experiencing high call volumes. To help save you time, please use our self-service online tracking tool.
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Track My Packages
Get the most up-to-date status of your packages from pick up to delivery — and everything in between.
Learn About My Delivery Status
We’ll explain the different package and delivery statuses you may see when tracking your package.
Manage your invoices online
Use FedEx Billing Online to quickly view, manage, and pay your invoices.
Get help with shipping
Visit our shipping guide to learn how to choose the right shipping option.
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We’re happy to look into it for you. To get started, click the link below and select your concern from the drop-down menu.
Shipping Resources
We're here to support you through each stage of your shipping journey.
Preparing to ship
Expecting a delivery
After delivery
Preparing to ship
How-to Guides
How to Pack a Package
Want to learn how to properly pack your items to help them arrive safely? Our guide will teach you how to pack like a pro.
How to Ship Internationally
Looking to ship internationally? Our guide will walk you through what you’ll need to ship your package.
How to Return a Package
Need to return a package? Our guide will show you how to return a package to the original sender.
How to Ship Internationally
Looking to ship internationally? Our guide will walk you through what you’ll need to ship your package.
How to Manage Shipping and Delivery Notifications
Get shipment status updates to keep both you and your customers in the know from pickup to delivery. Our guide will show you how to set up notifications.
How to Choose an E-commerce Platform
Learn how to launch, host and manage your online storefront with the platform that’s right for your business.
Support for Businesses
Manage My Invoices
Use FedEx Billing Online to quickly view, manage, and pay your invoices.
Get the Support You Need
We’re here to help you find the answers that you need.
Get Shipping Support
Visit our shipping guide to learn how to choose the right shipping solutions.
Most Popular Questions
Review the FAQ below to find answers to commonly asked questions.
You can redirect them to a number of FedEx retail locations for pickup near where you live, work or shop at no extra charge.*
*This option may not be available for all shipments
If you do not have access to a tracking number, you can still track your shipments using Track by Reference.
With Track by Reference, you can track your shipments using reference numbers already assigned to a shipment, with or without a FedEx account number.
Note: only unique matches will be displayed when tracking by reference without an account number. If multiple results are found for the same reference number, you must select a FedEx service before clicking ‘Resubmit all’. If a unique match cannot be found, you will be prompted to enter the account number.
You can also track packages without a tracking number using FedEx Advanced Tracking.
You can get tracking alerts and delivery notifications via the mobile app, text or email. To find out more, see our Mobile Tracking Tools page.
Shipment updates are available once the package has been received by FedEx. If you already have a tracking number or reference ID, but don’t see any updates, it means the package is still at the shipper’s original location. Once FedEx picks it up, we’ll keep you informed until it arrives at your door.
The ROD fee applies to recipients with no FedEx Express account number or poor payment history. This fee is collected from the recipient at the time of delivery, in addition to any duties and taxes that may be applicable. Please note that depending on the fees owed the recipient may receive a phone call from FedEx to provide payment prior to delivery. If the item is duty-free and tax-exempt, then this fee will not be charged. For more information on this fee, please visit fedex.ca/ancillary.
To enjoy the convenience of not paying duties and taxes prior to, or at the time of, delivery, open and charge the fees to a FedEx account for your future deliveries.
- Drop your package off at a FedEx Retail Location. Find a location including the hours of operation, driving directions, map and other details.
- Schedule and Manage Pickups online for your FedEx Express, FedEx Ground and FedEx Freight (LTL) shipments. Please note that FedEx Freight (LTL) couriers only pick up packages at business addresses.
- Use a scheduled regular pickup.
Find out everything that you need to know before you ship any package within Canada, the U.S. or internationally with our Learn to Ship guide.
No. You can use your own packaging materials. FedEx Express provides some shipping materials for FedEx Express shipments that are available at no extra charge. Please note that FedEx Express packaging cannot be used to ship FedEx Ground packages.
Learn More about packaging materials.
To determine whether the dimensional weight applies for a FedEx Express® or FedEx Ground® package, please refer to the ‘Additional Fees/Surcharges and Information’ section at the back of the FedEx Express and FedEx Ground Standard List Rates Guides.
FedEx reserves the right to modify or amend the Dimensional Weight standard without notice.
Yes. You can view, pay, and manage your invoices efficiently with FedEx Billing Online. Get an up-to-date view of all your open FedEx Express® and FedEx Ground® invoices, as well as visibility to closed invoices for 180 days after the payment date. You will also receive email notifications for your invoice transactions.
Visit the FedEx Billing Online Frequently Asked Questions to learn more.
If you'd like to pay charges, including duties, taxes and other related fees for an invoice that you've already received or a package that is out for delivery, please visit our Billing Centre to find the right tool for you.
Whether you need to pay charges for duties, taxes and other related fees, you have options. Go to our Billing Centre to find the payment option that works best for you.
Yes. If you currently receive invoices, and want to link your account to a credit card, please call 1.800.GoFedEx 1.800.463.3339. All your shipping charges will automatically appear on your credit card statement.
All accounts that are opened online at fedex.ca are automatically linked to a credit card. If registered for FedEx Billing Online, all credit card linked accounts have access to Activity Records from FedEx with detailed shipment information.
Open an account online.
Visit FedEx®Claims Online to submit claims for FedEx Express®, FedEx Ground®, and FedEx Express® Freight intra-Canada shipments, as well as shipments from the U.S. to Canada and from Canada to all international destinations. When you submit your claim online, you benefit from the ability to check the status of your claim, generate and download claim reports, attach supporting documents, and more.
For more information about submitting a claim, please refer to the Terms and Conditions outlined in the FedEx Service Guide or call 1.800.GoFedEx 1.800.463.3339.
If you have a single package shipment, you can ship online using FedEx Ship Manager™ Lite with your credit card and a FedEx account is not required.
If you have a multi-package shipment or more advanced shipping needs, you can ship online using FedEx Ship Manager™ at fedex.ca, and a FedEx account is required. You can open an account online using your credit card.
You may also visit one of our FedEx Ship Centre or FedEx Authorized ShipCentre locations to ship without an account number.
- Drop your package off at a FedEx Retail Location. Find a location including the hours of operation, driving directions, map and other details.
- Schedule and Manage Pickups online for your FedEx Express, FedEx Ground and FedEx Freight (LTL) shipments. Please note that FedEx Freight (LTL) couriers only pick up packages at business addresses.
- Use a scheduled regular pickup.
Find out everything that you need to know before you ship any package within Canada, the U.S. or internationally with our Learn to Ship guide.
No. You can use your own packaging materials. FedEx Express provides some shipping materials for FedEx Express shipments that are available at no extra charge. Please note that FedEx Express packaging cannot be used to ship FedEx Ground packages.
Learn More about packaging materials.
To determine whether the dimensional weight applies for a FedEx Express® or FedEx Ground® package, please refer to the ‘Additional Fees/Surcharges and Information’ section at the back of the FedEx Express and FedEx Ground Standard List Rates Guides.
FedEx reserves the right to modify or amend the Dimensional Weight standard without notice.
You can redirect them to a number of FedEx retail locations for pickup near where you live, work or shop at no extra charge.*
*This option may not be available for all shipments
If you do not have access to a tracking number, you can still track your shipments using Track by Reference.
With Track by Reference, you can track your shipments using reference numbers already assigned to a shipment, with or without a FedEx account number.
Note: only unique matches will be displayed when tracking by reference without an account number. If multiple results are found for the same reference number, you must select a FedEx service before clicking ‘Resubmit all’. If a unique match cannot be found, you will be prompted to enter the account number.
You can also track packages without a tracking number using FedEx Advanced Tracking.
You can get tracking alerts and delivery notifications via the mobile app, text or email. To find out more, see our Mobile Tracking Tools page.
Shipment updates are available once the package has been received by FedEx. If you already have a tracking number or reference ID, but don’t see any updates, it means the package is still at the shipper’s original location. Once FedEx picks it up, we’ll keep you informed until it arrives at your door.
The ROD fee applies to recipients with no FedEx Express account number or poor payment history. This fee is collected from the recipient at the time of delivery, in addition to any duties and taxes that may be applicable. Please note that depending on the fees owed the recipient may receive a phone call from FedEx to provide payment prior to delivery. If the item is duty-free and tax-exempt, then this fee will not be charged. For more information on this fee, please visit fedex.ca/ancillary.
To enjoy the convenience of not paying duties and taxes prior to, or at the time of, delivery, open and charge the fees to a FedEx account for your future deliveries.
Yes. You can view, pay, and manage your invoices efficiently with FedEx Billing Online. Get an up-to-date view of all your open FedEx Express® and FedEx Ground® invoices, as well as visibility to closed invoices for 180 days after the payment date. You will also receive email notifications for your invoice transactions.
Visit the FedEx Billing Online Frequently Asked Questions to learn more.
If you'd like to pay charges, including duties, taxes and other related fees for an invoice that you've already received or a package that is out for delivery, please visit our Billing Centre to find the right tool for you.
Whether you need to pay charges for duties, taxes and other related fees, you have options. Go to our Billing Centre to find the payment option that works best for you.
Yes. If you currently receive invoices, and want to link your account to a credit card, please call 1.800.GoFedEx 1.800.463.3339. All your shipping charges will automatically appear on your credit card statement.
All accounts that are opened online at fedex.ca are automatically linked to a credit card. If registered for FedEx Billing Online, all credit card linked accounts have access to Activity Records from FedEx with detailed shipment information.
Open an account online.
Visit FedEx®Claims Online to submit claims for FedEx Express®, FedEx Ground®, and FedEx Express® Freight intra-Canada shipments, as well as shipments from the U.S. to Canada and from Canada to all international destinations. When you submit your claim online, you benefit from the ability to check the status of your claim, generate and download claim reports, attach supporting documents, and more.
For more information about submitting a claim, please refer to the Terms and Conditions outlined in the FedEx Service Guide or call 1.800.GoFedEx 1.800.463.3339.
If you have a single package shipment, you can ship online using FedEx Ship Manager™ Lite with your credit card and a FedEx account is not required.
If you have a multi-package shipment or more advanced shipping needs, you can ship online using FedEx Ship Manager™ at fedex.ca, and a FedEx account is required. You can open an account online using your credit card.
You may also visit one of our FedEx Ship Centre or FedEx Authorized ShipCentre locations to ship without an account number.
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