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Customer Support

Customer Support

Service Update: We are currently experiencing high call volumes. To help save you time and for the most up-to-date information on your shipment, we encourage you to use our self-service online tracking tool, sign up for tracking notifications or view our tracking FAQs.

As seasonal weather conditions may also cause shipment delays, click here to view the latest weather conditions affecting parts of Canada.

Get All the Help You Need, Online

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Stay Connected to Your Packages

Get the most up-to-date status of your packages from pickup to delivery — and everything in between.

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Get the Support You Need

We’re here to help you find the answers that you need.


Download the FedEx® Mobile App

Get tracking alerts, redirect your package to a FedEx retail location for pickup, and more.

Download iPhone App      Download Google Play App


Other Resources

  • Write to us: Federal Express Canada Corporation, 5985 Explorer Drive, Mississauga, ON L4W 5K6


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FedEx Customer Service

1.800.GoFedEx 1.800.463.3339

TTY: 1.800.238.4461

24 hours a day, 7 days a week

Technical Support

1.877.339.2774

7 a.m. to 10 p.m. CT

Monday through Friday