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Manage My Deliveries

Manage My Deliveries

We can help you manage your deliveries with convenience and ease.

We can help you manage your deliveries with convenience and ease.

Take control of your future home deliveries

Set your delivery preferences for your incoming packages with FedEx® Delivery Manager and then sit back, relax, and enjoy the convenience.* 

Sign up for FedEx Delivery Manager with your
name, home address and mobile number
Explore the benefits this tool can offer you.

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Access tracking numbers and manage shipments on a per-package basis or set default preferences.

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Provide delivery instructions or use our signature release and redirect options to meet your needs.

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Set tracking alerts and delivery notifications for future incoming packages.

Already have an account? Log in here

* Delivery preferences may not be applied to all shipments. Some restrictions apply. Please see the FedEx Delivery Manager Terms of Use.


Redirect your incoming package even if you don’t have an account

If your package is already on its way, you can redirect it to a growing number of FedEx retail locations for pickup near where you live, work, or shop at no extra charge.**

1

Enter your Tracking ID.

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Locate and click Manage Delivery and then Hold at Location on the tracking results page.

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Enter the original delivery address for authentication.

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View and select from the list of available locations then click Submit.

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**This option may not be available for all shipments


On the Go Mobile Tracking Tools

Get tracking alerts and delivery notifications in the palm of your hand via the mobile app, text, or email.

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Use the mobile app to customize your alerts the way you want. Download from the App Store or Google Play.

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Enable text message or email notifications by visiting fedex.ca/track and entering your tracking ID.

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Use FedEx Text Message Tracking to receive one-time or ongoing status notifications for a specific shipment.

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 FedEx Text Message Tracking is supported by most wireless providers in Canada, but may not be available to all users. Message and data rates may apply. Message frequency varies per user.


Receiving Packages (FAQs)

Review the FAQs to learn how to conveniently receive your packages

You have several options:

  1. If your package is already on its way, you can conveniently redirect it to a FedEx retail location for pickup.*
  2. You can set your delivery preferences for your future home deliveries with FedEx Delivery Manager (e.g., request to have your packages held at a FedEx retail location for pickup, left on your doorstep, etc.). Click here to learn more or sign up.
  3. If you miss your chance to redirect your package, don’t worry. If you’re not home for a delivery and we can’t leave your package, you will receive a door tag which gives you the reason and the next steps to get it. Click here to learn more about door tags.
  4. You can also reroute the delivery of your package from one street address to another in the same city/province. A fee may apply depending on the new delivery address. A reroute is a request to change the original delivery address and the shipper’s authorization may be required.

 *This option may not be available for all shipments.

The shipper may require a signature for your package, which means that it won’t be left without an in-person signature. Generally, the shipper will require a signature because of the package value and to protect your merchandise. In some instances, a signature may be required by someone at the delivery address who is 19 years or older and government-issued photo identification will be required.

If you won’t be available at the time of delivery, your shipment may be eligible for another delivery attempt before it’s held at a FedEx location for five business days, and then returned to the shipper.

Please contact the shipper to locate your tracking number. Once you have your tracking number, you can track your package and manage your delivery options.

If your package is already on its way, please contact a FedEx Customer Service representative to see whether the delivery instructions for your package can be modified. 

To add the buzzer code for your future home deliveries, please sign up for FedEx Delivery Manager and include your buzzer code in the additional instructions section. To learn more or sign up, please click here.