Frequently Asked Questions



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Learn about our easy to use tracking tools.

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Frequently Asked Questions

If you do not have access to a tracking number, you can still track your shipments using Track by Reference.

With Track by Reference, you can track your shipments using reference numbers already assigned to a shipment, with or without a FedEx account number.

Note: only unique matches will be displayed when tracking by reference without an account number. If multiple results are found for the same reference number, you must select a FedEx service before clicking ‘Resubmit all’. If a unique match cannot be found, you will be prompted to enter the account number.

You can also track packages without a tracking number using FedEx Advanced Tracking.


Yes. To confirm a FedEx Express® or FedEx Ground® shipment has been received and signed for, you can use our online Signature Proof of Delivery feature. With this tool, you can print the Proof of Delivery or receive a copy of it by email or fax. You can also obtain a copy of your FedEx Freight® Bill of Lading.


You can obtain a Signature Proof of Delivery letter with detailed information by providing the 9-digit FedEx account number. If the account number matches the shipper or payer of the shipment, you will be able to view detailed Signature Proof of Delivery information, which includes the image of the signature, complete contact name, company name, street address, city, state/province, zip/postal code, and country information for both the shipper and recipient (if available).

Without the account number, you will receive a summary Proof of Delivery without an image.

The signature image and additional recipient information may not be available for display in all countries. This will be indicated on the Signature Proof of Delivery where applicable.


A reroute is a request to change a delivery address from what was originally on the air waybill or shipping label. FedEx can reroute a shipment if it is authorized by the sender. Only one reroute per package is allowed.

A reroute includes a change:

- From one street address to another in the same city/state

- From Hold at FedEx Location instructions to a request for a delivery

- From delivery instructions to a request for Hold at FedEx Location

- From one Hold at FedEx Location to another in the same city/state

If you want to re-route a shipment, call 1.800.GoFedEx 1.800.463.3339 and provide the following information:

- FedEx tracking number

- The new destination address and contact telephone number for the recipient.


Yes, additional restrictions and fees may apply. There is no extra charge to hold packages for pickup instead of delivery; however the person authorized to pick up the package will require a government-issued photo I.D. FedEx Money-Back Guarantees do not apply to shipments that are rerouted.

FedEx reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. FedEx will attempt to honour the new delivery request, but verification and handling procedures may result in delays.


Take advantage of the advanced tracking tools at

FedEx Tracking provides a high level of visibility into your shipment activities:

- Track shipment status for FedEx Express®, FedEx Ground®, and FedEx Freight® shipments.

- Create personalized views of your shipments

- Manage shipment lists by filtering or sorting through status, recipient, exceptions, and more

- Get easy access to Signature Proof of Delivery. You can even view, print, email, or fax signature letters

- A login for is required to take advantage of this tool. Learn more.

FedEx Insight® can proactively monitor your inbound and outbound shipments online, as well as third-party shipments billed to your account, all without a shipment tracking number. You can add multiple users and match multiple accounts and addresses once approved for FedEx Insight. Learn more.


The status exception means that an unexpected event is preventing delivery of your package. Some examples of status exceptions include a customs delay, no one to accept delivery of your package, holiday, missing documentation, etc. For more information about the status of your package, please call 1.800.GoFedEx 1.800.463.3339.


If the tracking status of your shipment is “In Transit”, it means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft of truck; it may be at a FedEx facility. For more information about the status of your package, please call 1.800.GoFedEx 1.800.463.3339.


Yes, FedEx® offers multiple solutions to track packages using your mobile device:

FedEx® Text Message Tracking lets you send a text message from any mobile device and receive the status of your shipment. Receive either a one-time notification or ongoing updates on your shipments, from pickup to delivery. To receive a one-time update, text TRACK and your tracking number to 38773, or, for ongoing updates, text FOLLOW and your tracking number, to 38773.*

FedEx® Mobile Application automatically synchronizes with FedEx Tracking and FedEx InSight®, as well as shipments processed using FedEx Ship Manager™ at and FedEx Ship Manager™ Lite (if logged in). To track new shipments simply open the app, select the magnifying glass in the top right corner and type in your tracking number. Shipping label Barcodes can also be scanned and added to your list.

FedEx® Mobile Website can also be used to track shipments if you do not wish to send a text message or download the app. Simply go to using your mobile web browser and enter your tracking number into the track shipments box.

Learn more about using FedEx® Mobile Solutions.

*FedEx Text Message Tracking is supported by most wireless providers in Canada but may not be available to all users. Message and data rates may apply. Message frequency varies per user.

If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice, with information on when the next delivery attempt will be made, or where you can pick up your shipment. Learn more about the FedEx Express Door Tag.

If you need more information about a package, please call 1.800.GoFedEx 1.800.463.3339. You can also track the status of your shipment online at


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