Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Find answers, information and resources to help you with your shipping, tracking, and account needs at FedEx.

Find answers, information and resources to help you with your shipping, tracking, and account needs at FedEx.


Most Popular Questions

Yes. You can view, pay, and manage your invoices efficiently with FedEx Billing Online. Get an up-to-date view of all your open FedEx Express® and FedEx Ground® invoices, as well as visibility to closed invoices for 180 days after the payment date. You will also receive email notifications for your invoice transactions.

Visit the FedEx Billing Online Frequently Asked Questions to learn more.


To ship a FedEx Express® and FedEx Ground® package to the U.S. or any other country outside Canada, you will need to complete an international air waybill. You can complete it online using FedEx Ship Manager™ Lite for single package shipments or FedEx Ship Manager™ at for multiple package shipments.

All non-document international shipments also require a Commercial Invoice. It is the official transaction record between an exporter and an importer, and is relied on by customs officials to clear shipments across international borders. Gifts, electronics, drawings, and all other non-document shipments, regardless of value, require a Commercial Invoice.

For more information on shipping documents, please visit our International Services section at Additional forms may also be required for the different commodities you ship outside Canada. Please visit our Customs Tools section, or call 1.800.GoFedEx 1.800.463.3339 for more details.


If you do not have access to a tracking number, you can still track your shipments using Track by Reference.

With Track by Reference, you can track your shipments using reference numbers already assigned to a shipment, with or without a FedEx account number.

Note: only unique matches will be displayed when tracking by reference without an account number. If multiple results are found for the same reference number, you must select a FedEx service before clicking ‘Resubmit all’. If a unique match cannot be found, you will be prompted to enter the account number.

You can also track packages without a tracking number using our FedEx® Advanced Tracking tools.


Visit FedEx® Claims Online to submit claims for FedEx Express®, FedEx Ground®, and FedEx Express® Freight intra-Canada shipments, as well as shipments from the U.S. to Canada and from Canada to all international destinations. When you submit your claim online, you benefit from the ability to check the status of your claim, generate and download claim reports, attach supporting documents, and more.

For more information about submitting a claim, please refer to the Terms and Conditions outlined in the FedEx Service Guide or call 1.800.GoFedEx 1.800.463.3339.


With FedEx® Mobile you can ship, track, schedule pickups, and more when it’s convenient for you. Simply go to and select the option Shipping. Or enter to start shipping immediately, using a credit card.

Visit to learn more about our easy mobile solutions.


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