FedEx Customer on phone

Manage My Deliveries

Manage My Deliveries

We can help you manage your deliveries with
convenience and ease.

We can help you manage your deliveries with
convenience and ease.

Recipient Portal Links

A Step-by-Step Guide to Returns

Follow these steps to return a package to the original sender:

Printer Icon

Print or create your
online return label

Documents Icon

Gather your documentation

Packaging Icon

Package your item

Truck Icon

Drop off your package at a FedEx retail location


Printer Icon
STEP 1

Print or create your online return label

The sender may have already included a return label with your package or sent an electronic version that you can download. If not, please contact the sender directly for instructions on how to get a return label. 

If a return label was not provided, you can create one using FedEx Ship Manager™ Lite or FedEx Ship Manager at fedex.ca. To obtain a return address and other delivery instructions, please contact the sender. 

One label is required for each package that is being returned, including packages going to the same address.


Documents Icon
STEP 2

Gather your documentation

Please follow this step only if your package is an international return:

The sender may have already included the customs documentation with your package or sent instructions electronically. If not, you must complete and submit the required documents yourself. Visit our International Shipping section or contact us for more information.

Please be sure to include any other required documentation when processing the return (e.g., purchase receipt).


Packaging Icon
STEP 3

Package your item

The appropriate packing will help your shipment reach its destination safely and in good condition. If the original packaging is still intact, you can use this for the return.

If you require new packaging, you can choose from a variety of boxes and packaging materials at a nearby FedEx Ship Centre location. We’ve put together some simple tips and guidelines to help you pack like a pro, so your returns arrive safely and on schedule.


Truck Icon
STEP 4

Drop off your package at a FedEx retail location

You can drop off your pre-packaged and pre-labelled shipments at a FedEx retail location or FedEx Drop Box near you. If you need assistance with your return label, please visit a FedEx Ship Centre or FedEx Authorized ShipCentre® with your pre-packaged shipment. Please ensure that your package meets the weight and size restrictions.

For your convenience, you can have a package picked up directly from your home or office by scheduling a pickup online.

print icon

Print or create your online return label


documents icon

Gather your documentation


boxes icon

Package your item


delivery icon

Drop off your package at a FedEx retail location

print icon
STEP 1

Print or create your online return label

The sender may have already included a return label with your package or sent an electronic version that you can download. If not, please contact the sender directly for instructions on how to get a return label. 

If a return label was not provided, you can create one using FedEx Ship Manager™ Lite or FedEx Ship Manager at fedex.ca. To obtain a return address and other delivery instructions, please contact the sender. 

One label is required for each package that is being returned, including packages going to the same address.


documents icon
STEP 2

Gather your documentation

Please follow this step only if your package is an international return:

The sender may have already included the customs documentation with your package or sent instructions electronically. If not, you must complete and submit the required documents yourself. Visit our International Shipping section or contact us for more information.

Please be sure to include any other required documentation when processing the return (e.g., purchase receipt).


boxes icon
STEP 3

Package your item

The appropriate packing will help your shipment reach its destination safely and in good condition. If the original packaging is still intact, you can use this for the return.

If you require new packaging, you can choose from a variety of boxes and packaging materials at a nearby FedEx Ship Centre location. We’ve put together some simple tips and guidelines to help you pack like a pro, so your returns arrive safely and on schedule.


delivery icon
STEP 4

Drop off your package at a FedEx retail location

You can drop off your pre-packaged and pre-labelled shipments at a FedEx retail location or FedEx Drop Box near you. If you need assistance with your return label, please visit a FedEx Ship Centre or FedEx Authorized ShipCentre® with your pre-packaged shipment. Please ensure that your package meets the weight and size restrictions.

For your convenience, you can have a package picked up directly from your home or office by scheduling a pickup online.