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A Step-by-Step Guide to Returns
To return your package to the original sender, follow the steps below or watch our how-to returns video:
Get your return label
Gather your documentation
Pack your item
Drop off your package at a FedEx retail location
Track your package
STEP 1
Get your return label
The sender may have already included a return label with your package, sent an electronic version you can download or provided a scannable QR code by email or text. If not, please contact the sender directly for instructions on how to get a return label.
If a return label was not provided, you can create one using FedEx Ship Manager™ Lite or FedEx Ship Manager at fedex.ca. To obtain a return address and other delivery instructions, please contact the sender.
One label is required for each package that is being returned, including packages going to the same address.
Please note if you received a scannable QR code by email or text, properly pack your item and show the QR code at a participating FedEx retail location.
STEP 2
Gather your documentation
Please follow this step only if your package is an international return:
The sender may have already included the customs documentation with your package or sent instructions electronically. If not, you must complete and submit the required documents yourself. Visit our International Shipping section or contact us for more information.
Please be sure to include any other required documentation when processing the return (e.g., purchase receipt).
STEP 3
Pack your item
The appropriate packaging will help your shipment reach its destination safely and in good condition. If the original packaging is still intact, you can use this for the return.
If you require new packaging, you can choose from a variety of boxes and packaging materials at a nearby FedEx Ship Centre location. We’ve put together some simple tips and guidelines to help you pack like a pro, so your returns arrive safely and on schedule.
STEP 4
Drop off your package at a FedEx retail location
You can drop off your pre-packaged and pre-labelled shipments at a FedEx retail location or FedEx Drop Box near you. If you need assistance with your return label, please visit a FedEx Ship Centre or FedEx Authorized ShipCentre® with your pre-packaged shipment. Please ensure that your package meets the weight and size restrictions. For your convenience, you can have a package picked up directly from your home or office by scheduling a pickup online.
At-home COVID-19 test kits are currently not accepted at FedEx Authorized ShipCentre and FedEx OnSite locations.
You may ship or drop off your at-home COVID-19 test kit at one of our FedEx Ship Centre locations. For a list of locations and hours, click here. If you don’t have a FedEx Ship Centre location near you, schedule a one-time pickup online and we’ll come to you.
Please note that your shipment must be properly packaged prior to drop off or pickup.
STEP 5
Track your package
After you've dropped off your return, if you've signed up for package tracking and delivery alerts, we'll notify you as soon as it's in transit via email, text, or our mobile app. Alternatively, you can track it online.
Monitor your package's journey every step of the way!