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Tracking

Tracking

Get tracking alerts and delivery notifications via the mobile app, text, email or FedEx® Delivery Manager to stay connected to your packages.

Get tracking alerts and delivery notifications via the mobile app, text, email or FedEx® Delivery Manager to stay connected to your packages.

Service Update: We are currently experiencing high call volumes. To help save you time and for the most up-to-date information on your
shipment, we encourage you to use our self-service online tracking tool, sign up for tracking notifications or review the tracking
terms and delivery status definitions
.

As seasonal weather conditions may also cause shipment delays, click here to view the latest weather conditions affecting parts of Canada.

Service Update: We are currently experiencing high call volumes. To help save you time and for the most up-to-date information on your shipment, we encourage you to use our self-service online tracking tool, sign up for tracking notifications or review the tracking terms and delivery status definitions.

As seasonal weather conditions may also cause shipment delays, click here to view the latest weather conditions affecting parts of Canada.

Get the most up-to-date status
of your shipments right here.

Track your FedEx shipments using one of the options below.


Understanding tracking terms and delivery status

In transit means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck. It may be at a FedEx sort facility, however, it has not reached its final destination and is not available for pickup at a FedEx retail location. 

Out for delivery means that your package was scanned by a package handler and it is either ready to be loaded onto a FedEx truck for delivery or is already out for delivery.

No scheduled delivery date at this time means the estimated delivery date may not be available at this time or that FedEx does not have the package in its possession yet. When a shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the package to be delivered. The delivery commitment may change based on the type of delay.

Scheduled delivery is now pending means that every effort is being made to deliver your package as soon as possible. Delivery commitments change based on the type of delay and our effort to mitigate the delay. Please continue to use your tracking number to access the most up-to-date information regarding your package. To receive ongoing status updates for your package, click GET STATUS UPDATES after you enter and submit your tracking number above.

Delivery exception means that an unexpected event is preventing the delivery of your package. Some examples of delivery exceptions include holiday closure impacts, when a signature is required from someone at the recipient’s address, but no one is available, or other situations. To receive ongoing status updates for your package, click GET STATUS UPDATES after you enter and submit your tracking number.

Delivery is held, unable to collect payment means we attempted to contact you about a shipment that requires the payment of charges, including duties, taxes and other related fees, prior to delivery. To make a payment, go to fedex.ca/paynow.

Clearance delay means the shipment is still in Customs.

Customs and clearance delays occur for a variety of reasons; the following are some examples:

  • Missing documentation
  • Incomplete, missing, or inaccurate information on documentation
  • Additional documentation needed by regulatory agencies
  • Processing required by additional regulatory agencies
  • Missing piece(s) of multiple-piece shipment

If additional information is required, FedEx will attempt to contact the party that is most likely able to provide the required information. To receive ongoing status updates for your package, click GET STATUS UPDATES after you after you enter and submit your tracking number above.

Operational delays occur for a variety of reasons; the following are some examples:

  • Incorrect recipient address 
  • Incorrect recipient postal code
  • Missing address information (including buzzer code or apartment number)
  • Other events that delay delivery of the package

Weather delays include natural events outside of the control of FedEx such as snow, hurricanes, fires, tornadoes, or storms.

Local delays include local events, in the delivery area, outside of the control of FedEx such as major sporting events, local holidays, etc.

Frequently Asked Questions

Shipments receive updates at various points in their journeys between pickup and delivery. The frequency of scans may vary and it is not unusual for a shipment that’s on its way to go more than 24 hours without an update, especially during periods of long travel.

Need to redirect a package that is already on its way?

It is now easier to redirect your incoming FedEx Express or FedEx Ground packages to a growing number of FedEx retail locations for pickup near where you live, work or shop at no extra charge.*

1

Enter your Tracking ID.

2

Locate and click Manage Delivery and then Hold at Location on the tracking results page.

3

Enter the original delivery address for authentication.

3

View and select from the list of available locations then click Submit.

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*This option may not be available for all shipments.
The option will appear, if available, once the shipment is on the way.


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Stay connected to your packages

Stay in the know about your package’s status from pickup to delivery via text, email and more — get the updates you need, the way you want.

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Take control of your home deliveries

View, track and manage your future incoming packages with FedEx Delivery Manager — all from the comfort of your home.


Quick Links

Download the FedEx® Mobile App

Get tracking notifications, redirect your package to a FedEx retail location for pickup, and more. 

Download iPhone App      Download Google Play App