What to know about shipment delays
Record-breaking e-commerce orders, COVID-19 closures and weather events may cause package delays. Find out what you can do to manage your shipments.
Current situations affecting shipments
Heavy package volume
The COVID-19 pandemic has created record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays.
COVID-19 business closures
The pandemic continues to cause businesses around the country to close. If you need to send a shipment to an area that’s experiencing closures, contact your recipient before you ship to ensure they’re open and able to receive your package.
March 1, 2021
Winter weather has created hazardous conditions across the U.S. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Delays are possible for FedEx pickups and deliveries across the U.S. and parts of Canada at this time. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments across Canada and the U.S. We are committed to providing service to the best of our ability in areas that can be safely accessed.
The Money-Back-Guarantee remains suspended at this time due to the increase in e-commerce and other effects of the pandemic throughout the world.