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Service Alerts

Service Alerts

What to know about shipment delays

Record-breaking e-commerce orders, COVID-19 closures and weather events may cause package delays. Find out what you can do to manage your shipments.

Current situations affecting shipments

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Heavy package volume

Heavy package

The COVID-19 pandemic has created record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays.

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COVID-19 business closures

The pandemic continues to cause businesses around the country to close. If you need to send a shipment to an area that’s experiencing closures, contact your recipient before you ship to ensure they’re open and able to receive your package.

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Weather and other service disruptions

Seasonal weather events and other disruptions may occur and cause delays for inbound and outbound shipments. Our top priorities are the safety and well-being of our team members and providing the best service to our customers.  

Winter Storms

March 1, 2021

Winter weather has created hazardous conditions across the U.S. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Delays are possible for FedEx pickups and deliveries across the U.S. and parts of Canada at this time. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments across Canada and the U.S. We are committed to providing service to the best of our ability in areas that can be safely accessed.

Click here to download additional details on U.S. cities, states and ZIP Codes affected.

Click to view the most up-to-date information about weather advisories across Canada

Click to view the latest information on the status of your shipment.

The Money-Back-Guarantee remains suspended at this time due to the increase in e-commerce and other effects of the pandemic throughout the world.