What to know about shipment delays
The 2020 holiday season is unprecedented. Record-breaking e-commerce orders, COVID-19 closures and weather events may cause package delays. Find out what you can do to manage your shipments.
Current situations affecting shipments
Heavy package volume
The COVID-19 pandemic has created record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays.
COVID-19 business closures
The pandemic continues to cause businesses around the country to close. If you need to send a shipment to an area that’s experiencing closures, contact your recipient before you ship to ensure they’re open and able to receive your package.
The money-back guarantee is currently suspended. See the Service Guide for more information.