Help Options

Online Technical Support

Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.

Help Menu
Click the Help menu at the top of each page to access the following tools:

Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
Interactive Help Guide – Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx
Refer to the fedex.ca Contact Us page for ways to contact FedEx via email, mail, or phone.

Additional Options

Let us know if any additional services are required for your shipment by checking each applicable option. You may select a maximum of 10 additional service options. Options include:

Food
Poison
Over-sized / Extreme length
Limited access pickup or delivery
Do not stack pallets
Top load only
Liftgate at pickup or delivery (select prepaid or collect)
Inside pickup or delivery (select prepaid or collect)
Call before delivery
Do not break pallet down

Special Instructions
Enter additional details you would like the driver and freight handlers to know about your shipment.

COD (Collect on Delivery)
Select this option to authorize FedEx to accept the payment type specified from the recipient at the time of delivery. The collected amount is then forwarded to the shipper. Designate whether the COD fee will be prepaid or collect.

Use one of the following options to enter or select the remittance contact information:

Select the remittance contact using the Remittance address drop-down menu.
Enter all required information for a new recipient.

Perform detailed address check
FedEx will automatically check U.S. and Canadian recipient addresses for you. If the address is missing information, a suggested address will be given, or you can choose to use the address as entered. Note — Shipping to an incorrect address may result in an address correction surcharge.

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager ^® at fedex.ca. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.