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Online Technical Support

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Click the Help menu at the top of each page to access the following tools:

Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
Interactive Help Guide – Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

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Refer to the fedex.ca Contact Us page for ways to contact FedEx via email, mail, or phone.

Shipment Profiles

Shipment Profiles (previously known as templates) are saved profiles that can be used when you send the same LTL (less–than–truckload) freight shipment repeatedly to the same recipient.

You can save up to a total of 300 Shipment Profiles for FedEx Express® shipments, FedEx Ground® shipments and FedEx Freight® LTL (less–than–truckload)) shipments.
Only FedEx Freight LTL profiles will be available for freight shipments. No FedEx Express or FedEx Ground profiles will be available.

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager ^® at fedex.ca. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.