Help Menu

• Click the Help menu at the top of each page to access the following tools:
• Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
• Online Technical Support –Gives you the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent or Submit a Question.
• Interactive Help Guide –Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx

Frequently Asked Questions

1. How do I create a domestic shipment (U.S. and Canada only)?
2. How do I create an international shipment?
3. How do I create a return shipment (U.S. only)?
4. How do I view or process a pending shipment?
5. How can I find out how much my shipment will cost?
6. How do I schedule a pickup?
7. How do I use a Shipment Profile to create a shipment?

Create a Domestic Shipment (U.S. and Canada only)

• From
• To
• Package & Shipment Details
• Freight Package & Shipment Details
• Billing Details
• Special Services
• Pickup/Drop-off
• E-mail Notifications
• Rate & Transit Times
• Complete your Shipment

Create an International Shipment

• Document shipments: When shipping documents with no resale value, click Ship to print your shipping label.
• Product/commodity shipments: When shipping products or commodities, click Continue to enter required commodity information and information for customs documentation. Then click Ship to print your shipping label and customs documentation.

• From
• To
• Package & Shipment Details
• Freight Package & Shipment Details
• Billing Details
• Special Services
• Pickup/Drop-off
• E-mail Notifications
• Rate & Transit Times
• Complete your Shipment
• Advisories

From

Sender information

• Select a different sender from your Address Book using the Saved senders, Contact ID, Company or Contact name drop-down menus.
• Click Select Address from Microsoft Outlook®. This feature must be enabled in the From section on the Preferences screen.
• Enter all required information for a new sender.

Save sender information

• Save as my default address: Select this option to designate the sender as the default for future shipments.
• Save new sender in address book: Select this option to save a new sender to use for future shipments.
• Save changes in address book: Select this option to save updates to the sender information in the Address Book.

To

Recipient information

• Select a saved recipient from your Address Book using the Contact ID, Company or Contact name drop-down menus
• Click Select Address from Microsoft Outlook®. This feature must be enabled in the To section on the Preferences screen.
• Enter all required information for a new recipient.

Get EEI/SED data

Perform detailed address check

This is a residence (U.S. only)

• Select this option to indicate that you are shipping to a residence within the U.S. instead of a business address. A residential address is a home or private residence, even if a business is operated from the home.
• There is a charge for delivery to a residence. Please refer to the FedEx Service Guide at fedex.com for more information on residential delivery surcharges.
• Residential deliveries for most shipments no longer require a signature for FedEx Express deliveries unless you select a FedEx® Delivery Signature Option.

Save recipient information

• Save new recipient in address book: Select this option to save the recipient for future use.
• Save changes in address book: Select this option to save updates to the recipient information in the Address Book.

Check Government List of Unacceptable Trading Partners

Postal code requirements and countries affected

Package & Shipment Details

Service type

Package type

No. of packages

• If you are shipping more than one package and they all have the same weight and dimensions, click Yes for Are packages identical?
• If you are shipping more than one package and not all packages are identical, click No and enter individual package information in the Multiple-Piece Shipment Details (MPS) section. This section is limited to 10 rows. Your total shipment is limited to 25 packages.
• For international commodity shipments with U.S. or Puerto Rico origins, FedEx Ship Manager® cannot be used to ship multiple packages to the same recipient on the same day if any single commodity in the shipment has a value greater than U.S. $2,500.

Weight or Total weight

• Enter the weight of your shipment. If your shipment contains more than one package and all packages are identical, enter the combined total weight of all packages.
• FedEx reserves the option to re-weigh and measure your package(s). Your rate may change based on actual weight or dimensions.
• If you are using a scale to populate this field automatically, you must select Use Scale in the Printer and Scale Options section on the Preferences screen.

Dimensions

• Select a saved dimensions profile from the drop-down menu or click Enter dimensions manually.
• The minimum package dimensions are 1 in/cm for any dimension: length (L), width (W) or height (H).

Declared/Carriage Value or Total Declared/Carriage Value

• Declared value: The declared value of any package represents our maximum liability in connection with a shipment of that package, including, but not limited to, any loss, damage, delay, mis-delivery, non-delivery, misinformation, any failure to provide information, or mis-delivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the declared value is assumed by the shipper. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage.
• Carriage value: The carriage value is the selling price or replacement cost of an international shipment's contents. The declared value for carriage represents the maximum liability for FedEx in connection with that shipment. Exposure to and risk of loss in excess of the declared value is assumed by the shipper. This value should be the same on the FedEx Ship Manager shipping document and the Commercial Invoice, if required. The carriage value must not exceed the customs value. Consult the applicable tariff, the Terms chapter in the FedEx Service Guide or applicable Standard Conditions for details and restrictions.
• Document shipments: the declared/carriage value for a document shipment must be $0 or $1, depending on the destination country.

Ship date

Commercial Invoice options

FedEx Ground

• I want to use my own Commercial Invoice/Pro Forma Invoice: A Commercial Invoice is not created online by FedEx Ship Manager. Refer to FedEx International Documentation if you would like to create your Commercial Invoice using FedEx® Global Trade Manager.
• I want to create a Commercial Invoice for FedEx Ground: A Commercial Invoice is created online by FedEx Ship Manager.

Intra-European Union shipment

• If you do not want FedEx Ship Manager to create a Commercial Invoice online, click I don’t want to create a Commercial Invoice or Pro forma invoice with FedEx Ship Manager at fedex.com.
• The Commercial Invoice is optional for goods moving within the European Union (intra-EU shipments) in free circulation. Intra-European Union shipments are goods made in or customs cleared in one of the 27 EU countries traveling to another of those 27 countries. See the list of EU countries below.
• Goods are in free circulation within the European Union when they have complied with all import formalities and all import charges have been paid. If the goods are not in free circulation, click Goods are not in Free Circulation.

Package Contents – Documents

1. Package Contents: Click Documents if your international shipment contains letters, statements, applications and other types of correspondence that are not for resale.
2. Document description: Select a description from the drop-down menu that best describes your document, or click Your document description and enter your description in the text box. If desired, click Save as my default description.
3. If you select No Commercial Value, continue with the Billing Details section. If you select any other description, continue below.
4. Shipment purpose: Select the shipment purpose from the drop-down menu. This information prints on the Commercial Invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.
   • Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
   • Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, which are not being shipped by a business nor consigned to a business.
   • Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise made unsuitable for sale or use except as commercial samples, being shipped with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
   • Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
   • Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
   • Personal User: Any shipments containing new goods for personal consumption purchased abroad and being shipped back to a private individual.
5. Total customs value: Enter the total value assigned to all documents in the shipment. Some countries have a limit on acceptable values for documents. The customs value is the transactional or sale price for the contents of the shipment if it is being sold. If the shipment is not being sold, the customs value should be the fair market value. The fair market value is the price that a seller would get from a buyer for the contents of the shipment if it were to be sold on the open market. Nominal values are not acceptable for customs and can lead to customs fines and or seizure of the shipment.
   Note: If you want to calculate foreign currency conversions utilizing the Interbank rate, click the Currency converter icon next to the Total Customs Value currency drop-down menu. This tool should be used as a guide only.
6. Export documents: If desired, click Complete Commercial Invoice online. Refer to Commercial Invoice for Commercial Invoice requirements.
7. Verify the Terms of Sale, which is the point at which sellers have fulfilled their obligations so the goods are said to have been delivered to the buyer. The drop-down menu defaults to Free Carrier (FCA).
8. Additional invoice information: Click this link to enter any additional information, (such as freight and insurance charges) you wish to print on a Commercial Invoice created online. The additional charges entered in these optional fields are added by the sender and are not related to FedEx charges.

Package Contents – Products/Commodities

1. Package contents: Click Products/Commodities if your international shipment contains products or commodities (non-documents) or documents for resale.
2. Shipment purpose: Select the shipment purpose from the drop-down menu. This information prints on the Commercial Invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.
   • Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
   • Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, which are not being shipped by a business nor consigned to a business.
   • Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise made unsuitable for sale or use except as commercial samples, being shipped with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
   • Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
   • Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
   • Personal User: Any shipments containing new goods for personal consumption purchased abroad and being shipped back to a private individual.
3. Continue entering billing details and optional information for your shipment. Then click Continue to enter required commodity information and information for customs documentation.

Freight Package & Shipment Details

• Maximum skid dimensions are 119 inches (302 cm) long, 70 inches (178 cm) high, with a maximum length and girth of 300 inches (762 cm).
• All express freight must be forkliftable, stackable, banded and shrink-wrapped.
• Special handling arrangements must be made for single skids that exceed any of the maximum dimensions or that weigh over 2,200 pounds (997 kg). Please call FedEx to schedule such a shipment. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.GoFedEx 1.800.463.3339.. For all other locations, call your local FedEx Customer Service number.
• Space must be booked for all FedEx 1Day® Freight (U.S. and Canada only), FedEx International Priority® Freight and FedEx International Economy® Freight (U.S. only). FedEx Ship Manager at fedex.com can prepare your shipment and generate a booking confirmation number for it, or you can call FedEx to book a shipment. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.GoFedEx 1.800.463.3339. For all other locations, see the Contact Information screen for your local FedEx Customer Service telephone number.
• Single or combined shipments of 20,000 pounds (9,091 kilograms) or more from one origin, moving on FedEx 2Day Freight® (U.S. only) and FedEx 3Day® Freight (U.S. only), require a booking confirmation. Please contact FedEx Express Freight Customer Service at 1.800.332.0807.

Service type

Package type

No. of skids

• If you are shipping more than one skid and all skids have the same weight and dimensions, click Yes for Are packages identical?
• If you are shipping more than one skid and not all skids are identical, click No and enter individual package information in the Multiple-Piece Shipment Details (MPS) section. This section is limited to 10 rows. Your total shipment is limited to 25 packages.
• For international commodity shipments with U.S. or Puerto Rico origins, FedEx Ship Manager cannot be used to ship multiple packages to the same recipient on the same day if any single commodity in the shipment has a value greater than US $2,500.

Weight or Total weight

• Enter the weight of your shipment. If your shipment contains more than one skid and all skids are identical, enter the combined total weight of all skids.
• FedEx reserves the option to re-weigh and measure your skid(s). Your rate may change based on actual weight or dimensions.
• If you are using a scale to populate this field automatically, you must select Use Scale in the Printer and Scale Options section on the Preferences screen.

Dimensions

• Select a saved dimensions profile from the drop-down menu or click Enter dimensions manually.
• Maximum skid dimensions are 119 inches (302 cm) long, 70 inches (178 cm) high, with a maximum length and girth of 300 inches (762 cm).
• To save your dimensions for use in future shipments, click Save dimensions profile and enter the Profile name, up to 10 characters. You can save up to 20 profiles. To view, modify or delete dimensions profiles, select Dimensions from the My Lists tab. Refer to Dimensions for more information.

Booking confirmation number

• FedEx 2Day Freight and FedEx 3Day Freight shipments if the total from one origin location exceeds 20,000 lb (9,091 kg)
• FedEx 1Day Freight (F1)
• FedEx International Priority® Freight (IPF or IPF-BSO)
• FedEx International Economy® Freight (IEF or IEF-BSO)

Declared/Carriage Value or Total Declared/Carriage Value

• Declared value: The declared value of any package represents our maximum liability in connection with a shipment of that package, including, but not limited to, any loss, damage, delay, mis-delivery, non-delivery, misinformation, any failure to provide information, or mis-delivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the declared value is assumed by the shipper. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage.
• Carriage value: The carriage value is the selling price or replacement cost of an international shipment's contents. The declared value for carriage represents the maximum liability for FedEx in connection with that shipment. Exposure to and risk of loss in excess of the declared value is assumed by the shipper. This value should be the same on the FedEx Ship Manager shipping document and the Commercial Invoice, if required. The carriage value must not exceed the customs value. Consult the applicable tariff, the Terms chapter in the FedEx Service Guide or applicable Standard Conditions for details and restrictions.
• Document shipments: The declared/carriage value for a document shipment must be $0 or $1, depending on the destination country.

Ship date

Commercial Invoice option

• If you do not want FedEx Ship Manager to create a Commercial Invoice online, click I don’t want to create a Commercial Invoice or Pro forma invoice with FedEx Ship Manager at fedex.com.
• The Commercial Invoice is optional for goods moving within the European Union (intra-EU shipments) in free circulation. Intra-European Union (EU) shipments are goods made in or customs cleared in one of the 27 EU countries traveling to another of those 27 countries (listed below).
• Goods are in free circulation within the European Union when they have complied with all import formalities and all import charges have been paid. If the goods are not in free circulation, click Goods are not in Free Circulation.

Package Contents – Documents

1. Package contents: Click Documents if your international shipment contains letters, statements, applications and other types of correspondence that are not for resale.
2. Document description: Select a description from the drop-down menu that best describes your document, or click Your document description and enter your description in the text box. If desired, click Save as my default description.
3. If you select No Commercial Value, continue with the Billing Details section. If you select any other description, continue below.
4. Shipment purpose: Select the shipment purpose from the drop-down menu. This information prints on the Commercial Invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.
   • Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
   • Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, which are not being shipped by a business nor consigned to a business.
   • Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise made unsuitable for sale or use except as commercial samples, being shipped with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
   • Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
   • Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
   • Personal User: Any shipments containing new goods for personal consumption purchased abroad and being shipped back to a private individual.
5. Total customs value: Enter the total value assigned to all documents in the shipment. Some countries have a limit on acceptable values for documents. The customs value is the transactional or sale price for the contents of the shipment if it is being sold. If the shipment is not being sold, the customs value should be the fair market value. The fair market value is the price that a seller would get from a buyer for the contents of the shipment if it were to be sold on the open market. Nominal values are not acceptable for customs and can lead to customs fines and or seizure of the shipment.
6. Export documents: If desired, click Complete Commercial Invoice online. Refer to Commercial Invoice for more information about Commercial Invoice requirements.
7. Terms of sale: Verify the Terms of sale, which is the point at which sellers have fulfilled their obligations so that the goods are said to have been delivered to the buyer. The drop-down menu defaults to Free Carrier (FCA).
8. Additional invoice information: Click this link to enter additional information, such as freight and insurance charges, to print on a Commercial Invoice created online. The additional charges entered in these optional fields are added by the sender and are not related to FedEx charges.

Package contents – Products/Commodities:

1. Package Contents: Click Products/commodities if your international shipment contains products or commodities (non-documents) or documents for resale.
2. Shipment purpose: Select the shipment purpose from the drop-down menu. This information prints on the Commercial Invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.
   • Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
   • Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, which are not being shipped by a business nor consigned to a business.
   • Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise made unsuitable for sale or use except as commercial samples, being shipped with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
   • Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
   • Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
   • Personal User: Any shipments containing new goods for personal consumption purchased abroad and being shipped back to a private individual.
3. Continue entering billing details and optional information for your shipment. Then click Continue to enter required commodity information and information for customs documentation.

Billing Details

Bill transportation to

• If you select Recipient or Third Party, enter the 9-digit FedEx account number to bill in the Account no. field.

Bill duties/taxes/fees

• If you select Recipient or Third Party, enter the 9-digit FedEx account number to bill in the Account no. field.

Reference fields

• References can be used for tracking and reporting purposes.
• All references except Invoice no. print on your FedEx Express, FedEx Ground and FedEx Express Freight Services invoices.
• References print on all shipping labels except plain paper FedEx Express international labels, which include only one reference field.

Special Services

Special Services

• Broker Select: (International Only) Select this option to identify the broker to use for this shipment. Enter the required broker information and click OK. A broker, or exporter, is the party who has the power and responsibility for sending the commodities out of the country.
• COD (Collect on Delivery): (U.S. Domestic and Ground Shipping Only) Select this option to authorize FedEx to accept the payment type specified from the recipient at the time of delivery. Enter the required collection information and click OK. The collected amount is then forwarded to the shipper. You are charged a special handling fee.
• Dangerous goods: (Dangerous Goods shipping is currently available via FedEx Ship Manager for U.S. domestic and U.S. export FedEx Express shipments only.) Dangerous goods are articles or substances which are capable of posing a risk to health, safety, property or the environment and which are classified according to the International Air Transport Association (IATA) regulations or 49 Code of Federal Regulations (49 CFR). Select the Dangerous goods type from the drop-down menu.
  • Accessible Dangerous Goods: (U.S. Only) Items such as explosives, flammable gas, flammable liquid, and corrosive material that must be accessible during transit. These may only be shipped using certain FedEx Express services.
    

    Class 1.3C – Explosives	Class 2.2 – Non Flammable Gases with a Cargo Aircraft Only label
    Class 1.3G – Explosives	Class 2.2 – Cryogenic Liquids
    Class 1.4B – Explosives	Class 3 – Flammable Liquids
    Class 1.4C – Explosives	Class 4.1 – Flammable Solids
    Class 1.4D – Explosives	Class 4.2 – Spontaneous Combustible
    Class 1.4E – Explosives	Class 4.3 – Dangerous when wet
    Class 1.4G – Explosives	Class 5.1 – Oxidizing Substances
    Class 1.4S – Explosives	Class 5.2 – Organic Peroxides
    Class 2.1 – Flammable Gases	Class 8 – Corrosives

  • Inaccessible Dangerous Goods: (U.S. Only) Items such as toxic and infectious substances, radioactive materials and ORM-D that do not need to be accessible during transit. These may be shipped via most U.S. and international FedEx Express services.
    

    Class 2.2 – Non Flammable Gases without a Cargo Aircraft Only label

    Class 2.2 – Cryogenic Liquids

    Class 6.1 – Toxic (Poisonous) Substances

    Class 6.2 – Infectious Substances

    Class 7 – Radioactive Material, White I

    Class 7 – Radioactive Material, Yellow II and III

    Class 9 – Miscellaneous and ORM-D

    Class 9 – Magnetized Material

    Class 9 – Polymeric Beads

• Dry ice: (Dry ice shipping is currently available via FedEx Ship Manager at FedEx.com for U.S. domestic and U.S. export FedEx Express shipments only.) Dry ice or carbon dioxide solid (UN 1845) is frozen carbon dioxide. Enter the weight of the dry ice in pounds (lbs.) or kilograms (kg). The maximum allowable dry ice weight per shipment is 200 kg (440 lbs.).
• FedEx Appointment Home Delivery®: (FedEx Ground Shipping Only) Delivery on a specific date and time you select. We attempt to contact the recipient in advance.
• FedEx Date Certain Home Delivery®: (FedEx Ground Shipping Only) Delivery on a specific date you select, Tuesday through Saturday, provided the date is not before the standard delivery time and is within two weeks after it.
• FedEx Evening Home Delivery®: (FedEx Ground Shipping Only) Delivery between 5:00 p.m. and 8:00 p.m. on the scheduled date of delivery.
• FedEx International Controlled Export: (U.S. Export Shipping Only) Items covered by a U.S. State Department license or Drug Enforcement Agency (DEA) export permit, or other shipments requiring additional document processing or government clearance prior to export. These shipments include those covered by carnet, drawback, Fish and Wildlife permit, temporary import bond (TIB), transportation and exportation entry (T&E), immediate export entry (IE), or if covered by UCP 500 Article 27 letter of credit.
• Hold at FedEx location: (FedEx Express and FedEx Express Freight Shipping Only) Select this option to indicate that the recipient will pick up the shipment at a FedEx location. Contact your local FedEx office to learn which FedEx locations offer this service. Select the option or click Edit and enter the address of the FedEx location where you want to hold your shipment. Then click OK.
• Inside delivery pickup: (U.S. Only) Select this option to have FedEx deliver your shipment to a position beyond the adjacent loading area. The adjacent loading area is defined as a delivery site directly accessible from the curb and no more than 50 feet inside the outermost door. You will be charged at a rate of $.0412 per pound, with a minimum charge of $52.00 per shipment. FedEx does not provide piece count or piece verification when a breakdown of an express freight shipment occurs at the delivery site.
• Inside pickup: (U.S. Only) Select this option to have FedEx pick up your shipment from a position beyond the adjacent loading area. The adjacent loading area is defined as a pickup site directly accessible from the curb and no more than 50 feet inside the outermost door. You will be charged at a rate of $.0412 per pound, with a minimum charge of $52.00 per shipment.
• Link outbound and return tracking: (U.S. Only) Select this option link an outbound shipment and a return shipment for tracking purposes.
• Non-standard packaging: Select this option to indicate that your FedEx Ground shipment is packaged in a non-traditional or irregularly-shaped container (e.g. a pail). A surcharge may apply. Contact FedEx Ground Customer Service 1.800.GoFedEx 1.800.463.3339 for guidelines or to find out if your packaging is classified as non-standard.
• Process a return shipment: Select this option to process a return label along with your outbound shipping label. After entering outbound shipping information, the Create a Return screen displays. The information on the Create a Return screen mirrors the applicable information entered for the outbound. The sender information and recipient information display as the reverse of what was entered on the previous screen.
• Saturday delivery: Select this option to have FedEx delivery your shipment on a Saturday.
  • For U.S. and Canada domestic FedEx Express shipping, Saturday delivery service is offered to selected locations. Contact your local FedEx office for information about the selected locations that deliver on Saturdays. For some services, you may be charged a special handling fee.
  • For FedEx Express Freight, FedEx 1Day Freight, FedEx 2Day Freight, and FedEx International Priority® Freight shipments can be tendered for Saturday delivery to select U.S. destinations. Contact your local FedEx office for information about the selected locations that deliver on Saturdays. A FedEx Express Freight Services ancillary charge applies for this service.

FedEx® Delivery Signature Options (U.S. only)

• Indirect signature required: FedEx obtains a signature from someone at the delivery address; from a neighbor, building manager or someone at a neighboring address; or the recipient can also leave a FedEx Door Tag authorizing release of the package without anyone present. This option is available only if you checked This is a residence in the To section; it is not available for shipments to nonresidential addresses.
• Direct signature required: FedEx obtains a signature from someone at the delivery address. If no one is at the address, we reattempt delivery.
• Adult signature required: FedEx obtains a signature from someone at least 21 years old (and possessing the required government-issued photo ID) at the delivery address. If no eligible recipient is at the address, we reattempt delivery.

FedEx InSight® Options

• Block shipment data: Select this option to prohibit the recipient or third party from viewing the shipment information.
• Shipment contents: Select this option to enter the specific contents of your shipment.

Pickup/Drop-off

Schedule a pickup

1. Select this option if you do not have a regularly scheduled pickup at your location.
2. Review the pickup address to verify it is correct or click Change pickup address to enter a different pickup location.
3. If needed, make any changes to the Pickup Address and Package Details information. You may enter up to 25 characters in the Location of packages or special instructions field.
4. Enter or select the date of your pickup. Please note that only those days that qualify for pickup of your shipment can be selected on the calendar. If the date you need is not available, call FedEx Customer Support at 1.800.GoFedEx 1.800.463.3339 to schedule your pickup.
5. If you would like to receive notifications regarding the pickup request, provide up to 4 e-mail addresses in the E-mail Notifications section and select Pickup as the notification type.
6. Click schedule pickup.

Drop-off a package at a FedEx location

Use an already scheduled pickup at my location

1. To view or change the pickup information, click your confirmation number.
2. If needed, make any changes to the Pickup Address and Package Details information. You may enter up to 25 characters in the Location of packages or special instructions field.
3. Enter or select the date of your pickup. Please note that only days that qualify for pickup of your shipment can be selected on the calendar. If the date you need is not available, call FedEx Customer Support at 1.800.GoFedEx 1.800.463.3339 to schedule your pickup.
4. To save your changes to this pickup, click Save changes. To cancel your on-call scheduled pickup, click Cancel pickup. A message displays that your pickup cancellation is complete.

Manage scheduled pickups

E-mail Notifications

1. Enter e-mail addresses for the sender and recipient and select the e-mail language for each from the drop-down menus. To send notifications to 2 others, click Add additional recipients and follow the same steps.
2. Under Notification type, click each notification type you want to send.
   • Ship notifications indicate that the package has been shipped.
   • Pickup notifications indicate that the package has been picked up (available when you have scheduled a pickup).
   • Exception notifications indicate any exceptions that may cause a delivery delay.
   • Delivery notifications indicate that the package has been delivered.
3. Select the format type for your e-mail notifications.
4. To add a personal message to your e-mail notifications, click Add a personal message and enter up to 120 characters. A personal message is not available for the Wireless format or non-English characters.

Rates and Transit Times

Select a service

View all services

View or print the rate details

Complete your Shipment

Shipment Profiles

• Select Create a Shipment Profile to store the shipment information as a Shipment Profile to use for future shipments. Enter a unique profile nickname.
• Select Save changes to My Shipment Profiles if you used a Shipment Profile and made updates you want to save.
• Select Save as a new profile in My Shipment Profiles if you used a Shipment Profile and want to save the information to a new profile. Enter a unique profile nickname.

Save for later

• A pending shipment must contain complete shipping information in order to process it later today or in the future.
• Pending shipments expire 10 days after the date you created the shipment or the future date you selected when creating the shipment.
• Pending shipments cannot be saved for FedEx Express Freight Services shipments, return shipments or shipments that have been scheduled for pickup.
• This option is not available if you have chosen to create or save the shipment as a Shipment Profile.

Process your shipment

Continue

• Return Shipment: If you are preparing a return shipment along with an outbound shipment, click Continue to enter the return information on the Create Return Shipment screen. Refer to Return Shipments for more information.
• International Commodity Shipment: If you are preparing an international product/commodity shipment, click Continue to enter required commodity information and information for customs documentation.

Advisories

Terms of Sale

• Free Carrier (FCA): Free Carrier at a named port of export. The seller quotes the buyer a price that covers all costs up to and including delivery of goods aboard an overseas vessel (e.g. airplane).
• Carriage Insurance Paid (CIP): Carriage Insurance Paid to a named overseas port of disembarkation (i.e. import). The seller quotes a price for the goods, including insurance, plus all transportation and miscellaneous charges to the point of disembarkation from the vessel.
• Carriage Paid To (CPT): Carriage Paid To is the named overseas port of disembarkation (i.e. import). The seller quotes a price for the goods that includes the cost of transportation to the named point of import. The cost of insurance is left to the buyer's account.
• Ex Works (EXW): The price quoted applies only at the point of origin and the seller agrees to place the goods at the disposal of the buyer at a specific place on the date or within the period fixed. All other charges are to the account of the buyer.
• Delivered Duty Paid (DDP): The seller fulfills his obligation to deliver when the goods have been made available at the named place in the country of importation. The seller has to bear the risks and cost, including duties, taxes and other charges of delivering the goods.
• Other: Shippers have the option to select ‘Other’ and enter an acceptable three character Terms of Sale code into a freeform text field. The three character ‘Other’ value will display on screen and print on the Commercial Invoice/ProForma Invoice. Special characters are not allowed.