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New Customer Center

New Customer Center

Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.

Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.

Let us help you learn about shipping with FedEx

Whether you are a first time or frequent shipper, we're here to help. With our guidance and resources, you'll find the shipping information that matches your needs.

Prepare Customs Documents

Three steps to determine which customs documents are required for your shipment:

STEP 1
Use Global Trade Manager to find all the necessary customs documents for your shipments.

STEP 2
Generate and upload a commercial invoice when preparing a shipment using FedEx Ship ManagerTM at fedex.com and upload your necessary customs documents if needed.

STEP 3
Print out the international air waybill and necessary documents.

Tips TIPS

  1. Keep descriptions of shipment contents consistent and detailed across all required documents to help reduce customs delays.

  2. If you use FedEx Ship ManagerTM at fedex.com to prepare your shipment, please upload your document or use FedEx-generated documents and select "Yes, I want FedEx to send my invoice electronically" to turn on the Electronic Trade Documents service. Once you have used it, it will be saved for future use so that you can get a head start with customs clearance and avoid any potential delays.

Guidelines GUIDELINES

See how to fill out a commercial invoice.