Service News

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.

Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.

Unauthorized use of FedEx® Business Names, Service Marks and Logos

Recognizing Phishing Scam E-mails and sms messages

Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:

• Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.

• Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.

• Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.

• Spelling and grammatical errors and excessive use of exclamation points (!).

FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to abuse@fedex.com.

If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.

The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.

Thank you for helping us identify and take action against e-mail & sms fraud.

NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.

FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.

The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.

FedEx is committed to protecting the security and integrity of our network.

While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.

We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.

Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.

Effective 2^nd February 2026, Eircodes (postcodes) will be required for all FedEx shipments to and from Ireland. Eircode is Ireland’s smart postcode system. It is a 7-digit postcode that is unique and specific to every residential or business postal address.

Without a full and accurate postcode, you will no longer be able to create shipping labels. This change does not affect TNT shipments.

To prepare for this change, we recommend that you review and update your address book and/or databases now. To find or check an Eircode, you can use Ireland's Eircode finder tool here.

If you have any questions, please contact Customer Service or your sales representative.

New regulatory security requirements are in place regarding the combination of Liquids, Aerosols, and/or Gels (LAGs) with electrical/electronic devices in the same package.

FedEx will no longer accept shipments containing these combinations, effective immediately, as part of our commitment to global regulatory and security standards.

To comply with these regulations, customers should pack LAGs and electrical/electronic devices separately. While this may require adjustments in shipping practices, it is essential for ensuring the safety and security of goods transported through our network.

If these items are found together in one package, the shipment will be rejected and returned to the shipper, potentially causing delays. We encourage customers to review their shipping practices to avoid disruptions and ensure compliance with the new requirements.

New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘Short Address code/National Address’ of the receiver/consignee to ensure faster delivery of shipments. This requirement impacts anyone shipping to Saudi Arabia from, within and outside Saudi Arabia.

The national address is mandatory for all residents, citizens and companies operating inside Saudi Arabia.

Please request the receiver/consignee of your shipment based in Saudi Arabia for their ‘Short Address code/National Address’. Then input the eight-digit ‘Short Address code’ into the address line 3 field of your shipping tool when creating a FedEx or TNT shipment. This is in addition to the information you normally provide.

In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination.

More information on the ‘Short Address code/National Address’ is available at https://splonline.com.sa/en/national-address-1/.

New regulatory security requirements are in place regarding the combination of Liquids, Aerosols, and/or Gels (LAGs) with electrical/electronic devices in the same package.

FedEx will no longer accept shipments containing these combinations, effective immediately, as part of our commitment to global regulatory and security standards.

To comply with these regulations, customers should pack LAGs and electrical/electronic devices separately. While this may require adjustments in shipping practices, it is essential for ensuring the safety and security of goods transported through our network.

If these items are found together in one package, the shipment will be rejected and returned to the shipper, potentially causing delays. We encourage customers to review their shipping practices to avoid disruptions and ensure compliance with the new requirements.

As of 4 September 2023, Peak Surcharge will be called Demand Surcharge.

During times of elevated shipping volumes, heightened demand for capacity, increased operating costs, and other strains on our network, we may assess a Demand Surcharge.

Go to fedex.com/demand-surcharges for information on Demand Surcharges in effect, including applicable services, surcharge amounts, and effective dates.