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Tracking
 
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What Numbers Can I Track?
Track by tracking number 
You can enter any combination of up to 30 FedEx Express, FedEx Express Freight®, FedEx Ground, FedEx Home Delivery®, FedEx SmartPost® or FedEx Custom Critical tracking numbers. Please ensure that you enter only one tracking number per line.

Note: FedEx Ground® services are available in the US and Canada only. FedEx Home Delivery, FedEx SmartPost and FedEx Custom Critical® services are available in the US only.


Track by door tag number
Door tag numbers start with the letters 'DT' followed by 12 numbers. If entering more than one door tag number, click on the underlined tracking number to get more details. You can enter any combination of up to 30 door tag tracking numbers at a time. Please ensure that you enter only one door tag per line.

Note: Door tags are available in the US and Canada only.

Track by FedEx® Office order number 
You can enter up to 30 FedEx® Office order numbers at a time. Please ensure that you enter only one FedEx® Office order number per line.

Note: FedEx® Office orders are available in the US only.

View shipment exceptions and delays
Shipments that encounter exceptions such as clearance delays or delivery exceptions are highlighted in red to advise you when an exception occurs.

You can access all shipment exceptions by clicking the tab with the red alert icon on the My Shipments section. Clicking on the tracking number will bring up the tracking details screen, which will show more information on the shipment exception.

Delay Types
  • Weather: Weather or natural events outside the control of FedEx® such as snow, hurricane, fires, tornadoes, storms that delay delivery of the package.
  • Operational: Operational events at FedEx® that delay delivery of the package.
  • Local Events: Local events in the delivery area such as major sporting events, local holidays (e.g. Mardi Gras, St. Patrick’s Day) and other events outside the control of FedEx® that delay delivery of the package.
  • Customs Clearance: All import shipments must be released by customs (and sometimes other regulatory agencies) before FedEx® can deliver. The most common delays are caused by missing or incomplete documentation and/or Duties & Taxes owed. The length of the delay will depend on when the package clears customs.
  • General Other delays not categorised as weather, operational, local event or customs clearance delays.

Tracking detailed results

Save your tracking results:
Save time when tracking shipment status at fedex.com by saving up to 30 tracking results. Simply click on the tick box next to 'Save tracking results' on the tracking detailed results page.

Shipments that you choose to save will display within the My Shipments section under 'Track a Shipment'. These shipments can be a mix of tracking, door tag or FedEx® Office order numbers. Tracking results will be saved in your browser cookie for up to 15 days or until you clear your browser cookies.

Once you log in to fedex.com, you will be asked to add these tracking results to your user ID so that you can access them for up to 60 days. The My Shipments section will display your most important 30 tracking results once you are logged in, such as:
  • Shipments delivering today or that are being delivered tomorrow
  • Shipments added to your watch list or that have been nicknamed
  • Shipments that have encountered exceptions (clearance delays and delivery exceptions)


You can access a list of all your shipments by simply clicking the 'Launch FedEx® Tracking button and signing up or logging in to FedEx ® Tracking.

Nickname your shipment:
You can nickname your shipments to easily identify them. Just click on the pencil icon on the tracking detailed results page. After you nickname your shipment, it will show the new name along with the tracking number. You can use the same nickname on multiple shipments. Shipments that are nicknamed will automatically be added to your saved shipments.

Add shipment to your list:
You can add shipments to your list at any time by simply clicking on the star icon on the tracking detailed results page. The star icon will turn yellow to let you know the shipment has been added to your watch list.
 
You can access all the shipments that have been added to your watch list by clicking the tab with the star on the My Shipments section. To remove a shipment from your watch list, simply click on the star again.

Remove shipments from your list:
To remove a shipment from your list, simply click on the remove shipment icon (x) on the tracking number displayed on the list.

Shipment travel history section:
  • Date/Time: Reflects the local date and time
  • Activity: Displays activity of the shipment or FedEx® Office order
  • Location: The city and state of the activity
  • Details: Provides additional information about the shipment or FedEx® Office order


Select time zone:
  • Scan Local Time: All shipment travel activities are displayed in local time for the location.
  • Origin: All shipment travel activities are displayed in local time for the origin.
  • Destination: All shipment travel activities are displayed in local time for the destination.
  • Others: All shipment travel activities are displayed in local time for the time zone selected.
 
Shipment facts section:
The Shipment Facts section will display important information about your shipment such as service type, signature services, Standard Transit, pieces, weight, reference information, etc. For detailed FedEx® services information and delivery commitments, refer to the FedEx® Service Guide at fedex.com. If the shipper requires a delivery signature, the signature type will display here, including:
 
  • Indirect Signature Required: FedEx® obtains a signature from someone at the delivery address; from a neighbour, building manager or someone at a neighbouring address, or the recipient can also leave a FedEx Door Tag authorising release of the package without anyone present.
  • Direct Signature Required: FedEx® obtains a signature from someone at the delivery address. If no one is at the address, we will reattempt delivery either automatically or upon request.
  • Adult Signature Required: FedEx® obtains a signature from someone at least 21 years old (and possessing the required government-issued photo ID) at the delivery address. If no one eligible is at the address, we reattempt delivery either automatically or upon request.
 
 
For FedEx International Ground® shipments that include brokerage-inclusive service from the US to Canada and Canada to the US, the following shipment facts will be shown:
  • Bill to Transportation: identifies the payer of the transportation charges
  • Bill to Duties/Taxes/Fees: identifies the payer of the duties/taxes/fees charges
  • Billing note: message stating that the payer of duties, taxes and fees will be responsible for any applicable Clearance Entry Fees (CEF) and other import fees.

The weight is displayed in both lbs. and kg. The conversion rate is 1 lb. = 0.4536 kg or 1 kg = 2.2046 lbs. And the rounding is done in 99.9 format. Note: The conversion is not for any billing purpose.

Request Notifications:
FedEx provides you with convenient email notifications (Plain Text or HTML) that you can use to notify up to four email recipients. You can also add a personal message per your preference (not available for non-English characters). Notification types include:
  • ‘Send me the current status’: Notify of the tracking detailed results currently being displayed on the Detailed Results tab.
  • ‘FedEx has received the package’: Notify when a shipment has been taken into FedEx® possession.
  • ‘A delivery exception has occurred’: Notify when a clearance delay or a delivery exception (unexpected events that could possibly interrupt package movement or delivery) occurs. If a clearance delay occurs and once the international shipment is released from clearance process, another notification will automatically be sent.
  • ‘Estimated delivery updates’: Send reminder the day before scheduled delivery and on the day of delivery.  Also notify when FedEx® updates the scheduled delivery date and/or time.
  • ‘Delivery has been made’: Notify when a shipment has been delivered.


Hold a shipment at a FedEx® location (only available for US-  and CA-destined shipments):
Depending on the shipment status and service type, this option may be available by clicking the 'Manage Your Delivery' button. FedEx® provides you the option to hold a shipment at a nearby FedEx® location at no extra cost in case you will not be available to receive your shipment. Only the shipper, recipient or payer of the shipping transaction may make a Hold at FedEx® Location request.
There are some merchant shippers that do not allow customers to change the shipping address once the shipment is in transit. For questions about your shipment’s eligibility, please call customer service at 001.800.GoFedEx 001.800.463.3339 and request ‘Hold at Location Service’.

Restrictions:
  • This service is only available for FedEx Express®, FedEx Ground® and FedEx Home Delivery® inbound US and intra-US shipments
  • Shipments can only be released to the named recipient or recipient representative with a government-issued photo ID that matches the original shipment name and address
  • Shipments are held for five working days and then returned to the shipper if not picked up by the named recipient or recipient representative with proper identification
  • A location for FedEx Express®, FedEx Ground® and FedEx Home Delivery® shipments can be chosen from the available list within the delivery area of the FedEx Express® or FedEx Ground® station
 
Customise your residential delivery option:
Depending on the shipment status, service type and destination this option may be available. If the shipment is going to a US residential destination, you can utilise several of the following options. Some are only available once you have enrolled into FedEx Delivery Manager®; others may be utilised once you have authenticated as a guest.
  • Hold at a FedEx® Location: You may request to redirect your package to a FedEx® Staffed Retail location near your original delivery address.  Your package can be held for up to five days.
  • Sign for a package: Request this option if you want to sign for your package residential delivery in advance.  This only applies to packages that require an Indirect Signature.
  • Provide delivery instructions: You can provide specific instructions for your delivery.  This applies to all your shipments.
  • Request holiday hold: You can choose a range of dates and request to suspend FedEx Express® and FedEx Ground® shipments to your address.  This applies to all your shipments to a specified address.  The packages will be delivered after hold expires.
  • Schedule your delivery: For a fee, you can request a delivery date and time that works for you.
  • Deliver to another address: For an additional fee, you can request to change your package's delivery location.


Signature Proof of Delivery while tracking your delivered shipment:
 
After your shipment is successfully delivered and if signature is obtained, the signature will be displayed underneath the Shipment Status chevron (depends on availability) when you log in and match to secured tracking.  Only applicable for FedEx Express® and FedEx Ground® shipments.
 
To confirm that a shipment has been received and signed for, you can also use our Signature Proof of Delivery option to obtain this letter online, then print, email or fax it.

Here are some helpful tips:

The Difference Between Tracking and Signature Proof of Delivery:
You can use tracking to check the status of your shipment at any time during transit and for up to 90 days after delivery. You can use Signature Proof of Delivery to get a picture of the recipient's signature (if available) once the shipment has been delivered.

Signature Proof of Delivery data availability:
Signature Proof of Delivery is available for up to 18 months for FedEx Express and FedEx Ground shipments. This includes the signature image and associated shipment information. The signature image and additional recipient information may not be available for display in all countries. This will be indicated on the Signature Proof of Delivery, where applicable.

Multiple Signature Proof of Delivery requests:
You can request up to 30 Signature Proof of Delivery letters at once.
  • Signature proof of delivery letters with multiple requests may take up to several minutes to process
  • Please note – the fax option is not available for multiple Signature proof of delivery requests
  • Signature proof of delivery letters will be automatically provided for delivered shipments only. Shipments currently in transit will not be displayed until they are delivered
Summary Signature Proof of Delivery:
You can obtain a Signature Proof of Delivery letter with summary information without providing the nine-digit FedEx shipper or payer account number. This letter contains limited shipment information, such as the city, county/region and country information for the shipper and recipient. The signature image may not be available for display in all countries. This will be indicated on the Signature Proof of Delivery letter, where applicable.

Detailed Signature Proof of Delivery:
You can obtain a Signature Proof of Delivery letter with detailed information by providing the nine-digit FedEx account number or by logging in to fedex.com. If the account number or your login matches the shipper or payer of the shipment, you will be able to view detailed Signature Proof of Delivery information, which includes complete contact name, company name, street address, city, county/region, postcode and country information for both the shipper and recipient (if available). The signature image and additional recipient information may not be available for display in all countries. This will be indicated on the Signature Proof of Delivery letter, where applicable.

No signature found –
Even if no signature is available, you can still view/print, email and fax the available Proof of Delivery information. You can also check again later for the signature. If no signature is available after seven working days, please call customer service. Please note that the signature may be unavailable if it was released (the sender or recipient signed a signature release agreement).

Addressee – You can add addressee information for the Proof of Delivery letter.
 
Your shipment notes
Add personal notes specific to a tracking number to remind you of important details of your shipment. These notes are visible only to you and can be used when performing a search within FedEx® tracking.
 
 
Track Summary Results
When tracking multiple shipments at once, the summary results screen shows date/time, status, destination for FedEx shipments and/or order number, order status, date/time for FedEx Office orders.

To view tracking details for your shipment, click the tracking number and/or FedEx order number.

From this screen, you can also view or email Signature Proof of Delivery letters for all delivered FedEx Express and FedEx Ground shipments that you select. Please note: Signature Proof of Delivery is not available for FedEx SmartPost shipments.

Track by Reference 
You can track the status of your shipments using references assigned to shipments by the shipper. You can either track with or without an account number.

With Account Number:
You can enter up to 30 references and the associated account number. All shipments associated with the account number and reference(s) will be displayed.
 
Without an Account Number: You can enter up to 30 references. Please enter ship date (+/- 15 days), destination country and destination postcode. Not all countries support postcodes. Please select destination country first to determine the postal code requirement.
Note: Only unique matches will be displayed when tracking by reference without an account number. If multiple results are found for the same reference number, you must select a FedEx® service before clicking Resubmit all. If a unique match cannot be found, you will be prompted to enter the account number.
 
Track Associated Shipments
FedEx® provides you convenient multiple-piece shipment-status tracking information. Each shipment in a multiple-piece shipment is linked as associated shipments (track the status of one shipment and have access to information for all associated multiple-piece shipments)
  • Master Tracking Number: The first tracking number in a multiple-piece shipment that associates all tracking numbers in the shipment.
 
Availability of Tracking Information
Tracking information is available for 90 days after delivery for FedEx Express, FedEx Express Freight, FedEx Ground and FedEx Custom Critical.
 
How Do I Get More Help?
 
 

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