Frequently asked questions

All the information you need to help you ship.

Who can file a claim?

The sender, the receiver or a third party can file a claim.

There is no update to my package on fedex.com. What should I do?

Packages in the FedEx system are scanned at various points between pickup and delivery.

How do I schedule a pickup?

To schedule a pickup online, you need to have a fedex.com User ID.

Where can I find my invoice?

You can log in to FedEx Billing Online using your fedex.com User ID to get a soft copy of your invoice, or you may contact us.

Why would a package be held in customs?

Shipments are held to ensure they satisfy export or import customs regulations.