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We’re here for you

We’re here for you

Get updates on the actions we're taking to keep our customers and team members safe during the Coronavirus (COVID-19) outbreak. Here's how we are responding.

Get updates on the actions we're taking to keep our customers and team members safe during the Coronavirus (COVID-19) outbreak. Here's how we are responding.

Delivering service and support…today and every day

Delivering service and support…today and every day

COVID-19 has challenged the world and our way of life overnight. And in these uncertain times, it's even more important for businesses like yours to stay in business; to continue to provide goods and services for our communities. We are following recommendations from local governmental agencies and the World Health Organization (WHO) as we strive to help protect our customers and our team members.

As such, we have taken a variety of actions, including

  • Signature suspension notification: Temporarily suspending signature required for most deliveries to extend our safety precautions at the point of delivery
    • Except for shipments with adult signature required.
    • Customers may me be asked to verify recipient name in lieu of a physical signature

  • Reinforcing team member education and hygiene with regular communications and reminders:
    • Encouraging team members to use good hygiene practices, including frequent hand washing
    • Educating team members about COVID-19 and sharing resources on how to keep the workplace clean
    • Advising team members to closely monitor their health and seek medical attention if they develop flu-like symptoms - any team member who reports or displays flu-like symptoms will be asked to stay home

Service updates

Visit fedex.com or tnt.com to check the status of your package or see updated transit information. Keep up with the latest Service Alerts and key information in order to deliver when your customers need it most.

  • A growing number of businesses have closed. Prior to shipping, please check to see if the receiving business is still open.
  • Money-back guarantee for all FedEx Express services is suspended until further notice.


We’re open for business and here to help. The crucial role we play in the global supply chain and delivering critical relief makes FedEx an essential business. We will continue to operate to and from impacted areas as local conditions and restrictions allow as well as adhering to all regulations and guidelines from government authorities related to containment of the virus.

A man looking at a smart phone at a work desk
A man looking at smart phone at a work desk

Service updates

Visit fedex.com or tnt.com to check the status of your package or see updated transit information. Keep up with the latest Service Alerts and key information in order to deliver when your customers need it most.

  • A growing number of businesses have closed. Prior to shipping, please check to see if the receiving business is still open.
  • Money-back guarantee for all FedEx Express services is suspended until further notice.


We’re open for business and here to help. The crucial role we play in the global supply chain and delivering critical relief makes FedEx an essential business. We will continue to operate to and from impacted areas as local conditions and restrictions allow as well as adhering to all regulations and guidelines from government authorities related to containment of the virus.


Frequently asked questions

Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an essential business and may continue to operate under state of emergency and shelter in place orders recently issued in many countries.

We have been and will continue to operate to and from impacted areas as local conditions and restrictions allow. The safety and well-being of our 475,000 team members is our top priority as they continue to deliver critical goods and services to support communities across the globe.

Prior to shipping, please check to see if your recipient's location is open, as many commercial businesses are now closed. In the event a delivery location is closed, we will follow our current operating procedures to attempt to complete delivery at a later time. 

 

Per WHO, yes, it is safe. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low.

 

We have a longstanding history of managing peak shipping times and events that require increased volume for our customers. Please contact your sales professional as soon as possible to ensure your incremental shipping needs are submitted to the appropriate team for planning purposes.

When disaster strikes, we mobilize the FedEx global fleet and use our unmatched transportation infrastructure to move urgently needed supplies quickly and efficiently to and from relief organizations.

We are currently supporting relief efforts through our longstanding relationships with humanitarian aid organizations including Direct Relief and International Medical Corps. These relief organizations are providing critical needs like masks, disposable medical protective clothing and disposable medical gloves. FedEx is maintaining frequent communication with these and other nonprofits to ensure that our resources are deployed effectively.

Since the beginning of 2020, FedEx has sent 10 humanitarian aid shipments of medical supplies to China in collaboration with Direct Relief.

Those shipments have contained surgical caps, medical gowns, coveralls, masks, gloves, shoe covers and
face shields.

 

In the event a recipient's location is closed, we will follow our current operating procedures for FedEx Express to attempt to complete delivery later. If a business receiving the delivery is unable to receive a package at their normal business address, our Hold at Location option may be available. Contact Customer Support for assistance.

 

If a package is on the way to your home and circumstances have changed, there are several options available to update your delivery. Use FedEx Delivery Manager (if available) to request delivery to an alternate location, leave detailed delivery instructions for your FedEx driver, or place a temporary delivery hold on your deliveries for up to 14 days. You may also contact Customer Support with your tracking number or door tag number for assistance with redirecting a package.

For the safety of our customers and team members, and to follow local government recommendations, some stores across our network may have temporarily reduced hours or services while others may have temporarily closed. This situation is changing rapidly. Get store details including current hours and services available by searching a FedEx location near you.

FedEx makes it easy to ship or pick up packages without going inside a store.

When your package is ready to be shipped schedule a pickup at your home, business or other location.

Other helpful information

You can find facts and the latest information on the virus from your local governmental agencies and the WHO’s website.