Customs holds explained
Customs may hold shipments for more information, causing delays. Learn common reasons and tips to avoid issues with your international deliveries.
Who are customs and why do they hold goods?
Customs are a government authority that monitors goods entering and leaving a country. Arriving goods must comply with local regulations. If they don't, customs will hold them.
A parcel can be held for something simple, like missing the receiver’s contact details on the paperwork; or for something more complex, like a large food shipment missing ingredient labeling in the local language.
What are the most common reasons for holding a shipment?
An unclear goods description
An international parcel always needs a detailed goods description, where the sender describes the contents. These details include the quantity, what it is, the material, country of origin and HS code. Add the brand name and model number too, if you have them.
An example goods description could be: Two pairs of kids’ rain boots made in France from natural rubber with cotton lining. Plus the HS code.
A vague description makes it hard for customs officers to charge the right duties and taxes, or to check if local regulations apply. So they hold the parcel until the right information is provided.
Ambiguous documentation
Unclear paperwork can be anything from an incorrect valuation of the parcel's contents, to missing details on the commercial invoice. This can be interpreted as evasive or misleading, which is why customs will hold the shipment until they know more.
Customs officers might request missing information. If they don't get the right details, or can't validate them, the parcel might be sent back.
Extra documents are required
Sometimes, to allow certain goods to enter, a country requires extra regulatory proof from the sender or receiver. This could be a certificate, or an approval from a government authority like the FDA in the US. So always check import requirements in the destination country.
What can I do to get my parcel released?
If your parcel is stopped at customs, your carrier may contact you for more information. Your carrier can tell you what they need, so your parcel can be cleared and released for delivery.
How can I avoid a customs delay next time?
If you're the sender, make sure your shipping paperwork is complete and accurate – especially the goods description.
If you're the receiver, give the sender your complete address, contact information and business details, if relevant. And check your country's import requirements in advance.
Shipping requirements and documentation may vary between carriers. This website is designed to provide general information related to shipping. If you're unsure of the shipping requirements that apply to you, check with your carrier. Make sure to check the rules and regulations of the country you're shipping from and prior to shipping. You can find this information on government websites.
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