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Frequently asked questions

All the information you need to help you ship. 


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Invoices and payments

  • Fees and charges
  • Invoices
  • Paying for a shipment

Invoices and payments

Fees and charges

  • How do I calculate dimensional weight of a package?
  • How much does it cost to ship a package internationally?
  • Is there any extra cost to change the delivery address of my package?
View all

Invoices

  • How can I get a copy of my invoice?
  • How do I view my outstanding invoices?
  • I paid my duty and tax charges before delivery, why have you still charged me?
View all

Paying for a shipment

  • How much does it cost to ship a package internationally?
  • What is FedEx billing online?
  • Who has to pay duties and taxes?
View all

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