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Frequently asked questions

All the information you need to help you ship. 


All help topics

Sending

  • Arranging a pickup
  • Booking a shipment
  • Shipping documents
  • Shipping terminology
  • Tracking
  • What goods can I send?

Sending

Arranging a pickup

  • How do I cancel a pickup?
  • How do I find a FedEx location near me?
  • How do I get proof of the delivery from FedEx?
View all

Booking a shipment

  • Do I need a FedEx account to ship?
  • Does FedEx provide customs clearance services/ancillary services?
  • How do I order FedEx Supplies?
View all

Shipping documents

  • How can I get a copy of my shipment's air waybill?
  • How do I cancel a shipment?
  • How do I prepare commercial invoices?
View all

Shipping terminology

  • What does status 'In transit' mean?
  • What is a harmonized or HS code?
  • What is dimensional weight?
View all

Tracking

  • Can I change the delivery address of my package?
  • Can I change the service type or delivery time of a package after it is shipped?
  • How can I track my parcel without a tracking number?
View all

What goods can I send?

  • Can I send prescription drugs to the United States?
View all

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