FedEx TNT Acquisition

FedEx Express and TNT are coming together to connect you to more opportunities.

FedEx Express and TNT join their forces in Portugal, in a world that becomes more connected. Combine the largest air express network in the world with an unparalleled European road network - drawing on the strengths of both companies to offer you more and more possibilities.

You can read the press release here.


What it means to you:

Our team members are committed to delivering the same exceptional service you expect from the FedEx and TNT brands. This means the outstanding services you receive today will stay the same. There are no immediate changes to:

  • your booking solutions, assigned courier, pick-up and delivery schedules
  • your sales representative
  • your customer service team
  • your rates and terms and conditions
  • how you manage your account, billing and invoicing

Successful integrations take time and maintaining the quality of our service to you is our priority. In time we will bring to you an enhanced portfolio of solutions to help you grow your business.

courier TNT

What and where

Our customers in Portugal will benefit from this integration. Along the way, you will see improvements in terms of national and international coverage and an increasing range of services.

On 3 June 2019, TNT has become FedEx Express service provider in Portugal and is the one who will take over and deliver all shipments for FedEx Express locally.

Our teams aim to offer the same exceptional service that we expect from both companies. This means that the service quality you receive today will remain the same.

FedEx courier pushing a dolly of boxes down a courtyard

What you'll notice first

Successful integration take time. That’s why we’re working in stages – each of which will bring different parts of FedEx Express and TNT together, and deliver improvements to your service.

Early stages of the integration will be visible as of June 2019 when we combine the operations and sales teams of FedEx Express and TNT in Portugal.

We are still working to optimize our local networks, improving collection and delivery times where possible.

Once operations and sales in Portugal are fully integrated, you will benefit from a single courier and sales executive for all your shipments.

Throughout the integration process, providing an outstanding service remains our number one priority.


What integration means for you

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Access to an unrivalled network

We're bringing together the FedEx Express global airline network and the TNT infrastructure in Portugal and Europe to connect you to more countries around the world.

We're bringing together the FedEx Express global airline network and the TNT infrastructure in Portugal and Europe to connect you to more countries around the world.

FedEx Express serves more than 220 countries and territories, and we’re combining this with a TNT network that connects over 45 countries in Europe, with 55,000 road trips made every week. The FedEx Express global network provides time-sensitive, express services through 375 airports worldwide.

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Easier access to more opportunities and services

You’ll soon get access to exciting new opportunities, but to take advantage of the broader range of services before the integration process is complete, contact us here.

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An extensive network of operational centers

We continue to invest in developing our national network to give you a more efficient network, with more service centers in Portugal.

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A great experience for our customers

TNT has a solid reputation for quality customer support. So you can benefit from the support of an experienced team that has developed expertise in both FedEx Express and TNT services. For any questions about FedEx Express in Portugal, TNT will be your first point of contact.

TNT has a solid reputation for quality customer support. So you can benefit from the support of an experienced team that has developed expertise in both FedEx Express and TNT services. For any questions about FedEx Express in , TNT will be your first point of contact.

During this first stage of integration, you can be sure you will get the same exceptional service you expect.

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A TNT courier team

With the two companies coming together, a TNT courier will now deliver and pick all your shipments.

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A partnership for growth

By working with FedEx Express, you’re partnering with the world’s leading shipping company. We invented express distribution and, in 2019, were ranked among the world’s top 20 “Most Admired Companies” by Fortune magazine, for the 19th consecutive year.

Frequently Asked Questions

I want to know if my services are impacted now

No. You will continue to have access to the same services and support teams you trust. Our team members are fully committed to delivering the same exceptional service you expect from the TNT brand. TNT will continue to provide services as they do today.

No. You will continue to have access to the same services and support teams you trust. Our team members are fully committed to delivering the same exceptional service you expect from the TNT brand. We will be building on the strengths of both companies to offer you more opportunities in the near future.

No. You will continue to have access to the same services and support teams you trust. Our team members are fully committed to delivering the same exceptional service you expect from the TNT brand. TNT will continue to provide services as they do today.

Yes. As of June 2019, TNT has been appointed as the FedEx Express service provider, which means TNT will provide collections and deliveries of FedEx Express shipments. If you have any questions, contact TNT customer service, which is available 24/7.

TNT customers shipping to or from an embargoed country under U.S. export regulations were notified in February 2016 that all services to or from such countries were discontinued with effect from 4 April, 2016.

For the time being, FedEx Express and TNT will continue to provide services as they do today. We intend to develop our services jointly for the future benefit of all our customers.

We will keep you updated as progress is made on integration. To find out more about the services of each company, please contact FedEx Express or TNT customer service.

There are no changes to the products and services offered by TNT and FedEx Express. Each stage of the integration journey will bring new improvements to the services we offer. We'll be excited to share new opportunities with you as soon as they become available.

For the time being, FedEx Express and TNT will continue to provide services as they do today in countries that are not integrating locally. Our integration has a phased approach with groups of countries going through integration at the same time. We will keep you updated as progress is made on integration in other regions. To find out if your destination country is integrating, please contact the TNT customer service.

Yes. Pick-up and delivery times may change. Check with your courier, sales representative or call the TNT customer service for more details.

I want to know why some changes are happening

As of June 2019, TNT has been appointed as the FedEx Express service provider, which means TNT will provide the collections and deliveries of FedEx Express shipments. If you have any questions, contact the TNT customer service, which is available 24/7. 

As the TNT and FedEx Express integration progresses, you’ll also start to see the FedEx Express and TNT logos side by side on your courier’s lanyard and in some of our communications, as well as on courier vans.

Introduction of the 'TNT will become FedEx Express' logo is an interim step reflecting that integration has started in Portugal and is progressing.

I want to ship

No. There are no changes to the way you book and ship your shipments with FedEx Express and TNT. You can continue to use your preferred methods. We will inform you about on any changes and improvements for your business.

Yes. As of June 2019, TNT has been appointed as the FedEx Express service provider, which means TNT will provide collections and deliveries of FedEx Express shipments, as well as customs clearance support. If you have any questions, contact the TNT customer service team, which is available 24/7. 

No. As of June 2019, TNT has been appointed as the FedEx Express service provider, which means TNT will provide collections and deliveries of FedEx Express shipments. If you have any questions, contact the TNT customer service team, which is available 24/7.

No. There are no changes to the way you book and ship your shipments with FedEx Express and TNT. You can continue to use your preferred methods. We will inform you about on any changes and improvements for your business.

No. There are no changes to the way you book and ship your shipments with FedEx Express and TNT. You can continue to use your preferred methods. We will inform you about on any changes and improvements for your business.

For now, there are no changes to scheduling pick-ups, you can continue to use the same applications and tools you always did. However, as TNT is the FedEx Express service provider in Portugal, a TNT courier will pick up TNT and FedEx Express shipments. 

Yes. As of 3 June 2019, TNT has been appointed as the FedEx Express service provider, which means TNT will provide collections and deliveries of FedEx Express shipments. Contact the TNT customer service with any questions. The team is available 24/7.

There are no immediate changes to your existing clearance operations, services or times. Our team members are committed to delivering the same exceptional service you expect from the TNT brand.

There are no immediate changes to your existing clearance operations, services or time. Our team members are committed to delivering the same exceptional service you expect from the FedEx Express.

For now, there are no immediate changes to your pick-up and collection services as each company will continue to operate independently for now.

There will be no immediate changes to your pick-up and collection services as each company will continue to operate independently for now.

Please contact the TNT customer service team to ask for supplies.

Each company's packaging is customised and optimised for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.

For now, there are no changes to your pick-up and collection services as each company will continue to operate independently.

If you would like to start using the services of either company, we welcome your business. Please contact TNT customer service to learn how you can open a new account.

No. Account numbers can only be used for services from the individual company that issued them. However, if you would like to start using services of either company, we welcome your business. Please contact the TNT customer service to learn how to open an account.

To learn how to ship with TNT, please contact the TNT customer service team to open an account. You can also ship without opening an account. Simply visit tnt.com or fedex.com for shipping and booking options.

I want to know more about your integration plans

Successful integrations take time. We have a dedicated team to oversee the integration process and ensure the transition is seamless for you and your business. At the forefront of our planning is maintaining the quality of service we provide to you today. We're working behind the scenes for now, but we'll be excited to share new opportunities with you as soon as they become available. Until then it's business as usual.

I want to track a shipment.

There are no immediate changes to the applications you use to track packages. For now, FedEx Express and TNT will continue to provide services as they do today.

I want to know who to contact (sales, courier, customer service)

No. As of 3 June 2019, TNT has been appointed as the FedEx Express service provider, which means TNT will provide collections and deliveries of FedEx Express shipments. For any questions, contact the TNT customer service team.

No. As TNT is now the FedEx Express service provider in Portugal, you can expect a TNT courier to deliver and pick up all your TNT and FedEx Express shipments.

Yes. There are no immediate changes to your TNT contacts. We will inform you if there are any changes.

No. As TNT is now the FedEx Express service provider in Portugal, you can expect a TNT sales person to contact you shortly to discuss your shipment needs. If you need customer service support, please contact the TNT customer service team. Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and TNT brands.

To learn how to ship with FedEx or TNT, please contact the TNT customer service, which is available 24/7. If you are a TNT customer already, please use your current TNT contacts for more details.

There is no immediate change to the TNT customer service number you use today. For any FedEx Express related questions, please contact TNT customer service.

Please contact TNT for questions regarding both FedEx Express and TNT shipments. Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and TNT brands.

I want to understand any potential impact on my account

If you are a TNT customer, there are no immediate changes to how you manage your account, billing or invoicing. If you have an account opened with FedEx Express, please contact the TNT customer service team for more details. Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and TNT brands.

There are no immediate changes to your rates or terms and conditions. FedEx Express and TNT will continue to provide services as before. Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and TNT brands.

I have a question on my payment

If you are a TNT customer, you will continue to receive invoices directly from TNT for TNT services. If you have an account opened with FedEx, please contact the TNT customer service team for more details. Our team members are committed to delivering the same exceptional service you expect from the FedEx and TNT brands.

If you are a TNT customer, there are no immediate changes to how you manage your account, billing or invoicing. If you have an account opened with FedEx Express, please contact the TNT customer service team for more details. Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and TNT brands.

If you are a TNT customer, you will continue to receive invoices directly from TNT for TNT services. If you have an account opened with FedEx Express, please contact the TNT customer service team for more details. Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and TNT brands.

I am a FedEx Express customer, what is new for me?

Yes. As of 3 June 2019, TNT has been appointed as the FedEx Express service provider, which means TNT will provide collections and deliveries of FedEx Express shipments. Contact the TNT customer service with any questions. The team is available 24/7.

After reviewing the market requirements in Portugal, FedEx Express appointed TNT Portugal as its new service provider, effective 3 June 2019.

TNT is one of the leading express service providers in Portugal and has been active in the Portuguese market since 1994. TNT Portugal provides full coverage of the national territory. TNT Portugal has two international air and road gateways in Lisbon and Porto, 7 depots and offices all over the country, and operates with more than 250 vehicles. TNT and FedEx Express share the same focus and commitment to maintain the quality of service that customers need and expect.

There are no immediate changes to your existing clearance operations, services or time. Our team members are committed to delivering the same exceptional service you expect from the FedEx Express.

There are no changes in the FedEx Express services offered to or from Portugal. Please contact the TNT customer service team to learn which FedEx Express services are available via phone 707 100 868 or customerservice.pt@tnt.com for ΤΝΤ shipments, and for FedEx Express shipments via phone 707 100 869 or fedex.portugal@tnt.com.

Yes. All your inbound and outbound shipments will be managed by a TNT courier. Therefore, there will be new pick-up and cut-off times. Please contact the TNT customer service team or, if you're a TNT customer already, your sales contact, to find out more details.

For any question regarding your shipments, please contact our Customer Service Teams: for TNT shipments via phone 707 100 868 or customerservice.pt@tnt.com, for FedEx Express shipments via phone 707 100 869 or fedex.portugal@tnt.com.

The TNT customer service team is here to support you. Please contact for TNT supplies via phone 707 100 868 or customerservice.pt@tnt.com, and for FedEx Express supplies via phone 707 100 869 or fedex.portugal@tnt.com

As TNT is now the FedEx Express service provider in Portugal, you can contact the TNT Customer service via phone 707 100 868 or customerservice.pt@tnt.com for ΤΝΤ shipments, and for FedEx Express shipments via phone 707 100 869 or fedex.portugal@tnt.com. Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and TNT brands.

Get in touch

FedEx Express and TNT sales and customer service team members are ready to help you with information about our products and services. Please contact us if you have any questions.

FedEx Express

You can also learn more about the history of FedEx Express here.

TNT

You can also learn more about the history of TNT here.