Service, Regulatory Updates and Important Notifications
Service Disruptions
April 11, 2024
FedEx International Priority inbound and outbound service to and from Kyiv and the surrounding region in Ukraine has been reinstated. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.
Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.
All Russian and Belarusian FedEx International services continue to be suspended until further notice.
Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.
The Money Back Guarantee will remain suspended for all FedEx Express import, export, and domestic services in Europe until further notice.
Initially reported February 24, 2022
Regulatory Updates
On April 7, 2025, the Mexican government published regulatory amendments modifying the simplified customs clearance process, adding information requirements for e-commerce transactions involving express shipments to be imported into Mexico. The regulatory amendments took effect on April 8, 2025, while the new information requirements will come into effect starting May 1, 2025. Please click here for more information.
U.S. Customs and Border Protection (CBP) is rolling out an automated capability to enforce the de minimis threshold that allows for the duty and tax-free entry of shipments with an aggregate value of USD 800 or less per person, per day. FedEx customers are reminded that if a recipient’s aggregated imported shipments exceed the $800 de minimis daily threshold, then informal or formal entries may be required—including payment of all applicable duties, taxes, and fees—and may be subject to delays as a result.
While the “per person, per day” de minimis provision is already actively enforced by CBP, we anticipate that automated enforcement of this provision will lead to more consistent and comprehensive treatment by CBP.
To avoid potential clearance delays, FedEx encourages customers to follow these best practices to remain in compliance with CBP guidelines:
- Provide precise cargo descriptions when creating shipments with FedEx. These guidelines include a precise product description, specific monetary value and currency, shipper and recipient details, as well as a Harmonized System (HS) code (where required). Vague merchandise descriptions violate CBP guidelines and may delay clearance.
- Ensure you are using the most updated version of FedEx shipping software.
- If inbound shipments are heading to fulfillment centers:
- Follow CBP’s guidance during shipment creation, including listing the consignee’s name as “[Merchandise Owner Name] c/o [fulfillment center name]”
- Contact your account executive for further details
To learn more about this regulatory update, please click here, and check additional support resources regarding “Global Commercial Invoice Basics”.
U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague or missing descriptions effective November 12, 2024. This rejection will make it impermissible to move shipments into the U.S. until complete data is submitted.
FedEx customers are reminded of the importance of providing precise cargo descriptions when creating their shipments with FedEx to ensure their shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague or missing descriptions will be rejected by CBP and may incur delays.
Precise descriptions accurately describe what the goods are made of and their intended use. Examples include “children’s toys made of plastic” rather than “toys”, and “women’s dresses made of 60% cotton 40% polyester” rather than “clothing”.
For guidance on how to provide an accurate goods description, please visit our fedex.com page. Additionally, click here to find support resources to learn more about this regulatory update.
The Kingdom of Saudi Arabia requires all customers shipping to and within the Kingdom to enter the “short address code/ National address” of the receiver/ consignee, to ensure faster delivery of your shipments.
This requirement is already in effect and, and has now become mandatory to follow, for all residents, citizens and companies operating inside Saudi Arabia.
If you have not already done so, please reach out to the receiver/ consignee of your shipment based in Saudi Arabia, for their “short address code/ National address” so that you may input the code when creating your shipments.
For more information on the “short address code/ National address”, please click here.
If you have further inquiries, please contact your Sales Representative or our Customer Service Support.
Exporting Food and Drug Administration (FDA) regulated products to the US has always required shippers to provide mandatory product information set by the FDA on their shipping documentation.
Recently the FDA increased the number of data elements required to complete shipping entries which included the addition of FDA Product and Intended Use Codes, preferably as part of the accompanying commercial invoice or on a separate information sheet. These are compulsory and make entering UNKNOWN (UNK) in any category no longer acceptable.
The new additions apply to all FDA-controlled commodities - medical devices, human and animal drugs and biological products - with the biggest impact being on medical devices. If any part of the accompanying shipping documentation is inaccurate or incomplete, such shipments will no longer be accepted for entry into the US.
As a result, in order to avoid shipment delays, we encourage all FedEx customers exporting FDA-regulated products to make sure their shipping documentation is accurate, complete and fully FDA-compliant.
For more information on how to check that your shipping documentation complies with the new regulations, please click here. Alternatively you can follow the guidelines provided on the FDA website.
IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones and children's toys to cars and e-bikes. Such shipments are however considered dangerous goods and can pose a safety risk if not prepared in accordance with transport regulations. Click here to get more information.
Mitigate risk and improve safety
From now on, when you prepare shipments containing lithium batteries Section II (UN3481 & UN3091) using FedEx Ship ManagerTM at fedex.com please indicate which type(s) of lithium batteries you have included in your shipment.
As Section II lithium batteries are less regulated than other type of lithium batteries, your selection will help us increase their visibility throughout our network; and ensure the safety and integrity of your dangerous goods shipments until their final destinations.
Easy to use
- In the header at the top of this page, select Ship and then Ship online – all features
- Enter your login & password, if you are not logged in yet
- Select Ship and then Create a Shipment to complete your shipment details
- Under the Special Services (optional) section, select “Lithium Batteries/Cells” and the description that applies to your shipment:
- Lithium Ion Batteries/Cells packed with equipment (UN 3481 - Packing Instruction 966)
- Lithium Ion Batteries/Cells contained in equipment (UN 3481 - Packing Instruction 967)
- Lithium Metal Batteries/Cells packed with equipment (UN 3091 - Packing Instruction 969)
- Lithium Metal Batteries/Cells contained in equipment (UN 3091 - Packing Instruction 970)
To learn more
- Contact your FedEx Express Customer Services and ask for the Dangerous Goods Specialist
- Read more about lithium batteries in the IATA Dangerous Goods Regulations Manual available for purchase at iata.org. This manual contains information on lithium battery packing, marking, labelling & documentation.
Important Notifications
Effective March 3, 2025, the residential delivery commitment times to select U.S. zip codes for FedEx International Priority® and FedEx International Priority® Express packages were extended.
These are the updated residential commitment times:
| Old Commitment Time | Commitment Time Effective March 3 |
|---|---|
| 12 p.m. | 1:30 p.m. |
| 5 p.m. | 8 p.m. |
These changes do not impact all U.S. zip codes and are limited to residential deliveries. Your final delivery commitment time will be displayed when your shipment is finalized.
The money-back guarantee has been reinstated for U.S. import shipments with a ship date of Feb. 11, 2025, or later.
The money-back guarantee was suspended for U.S. import shipments with a ship date between Jan. 29, 2025, and Feb. 10, 2025, for the following FedEx services:
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
The U.S. domestic and U.S. import and export services eligible for the money-back guarantee now include the following services for U.S. payers only
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight Extra Hours*
- FedEx Priority Overnight Extra Hours*
- FedEx Standard Overnight Extra Hours*
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
For specific shipment status information, track your shipment at fedex.com
Consistent with our Terms and Conditions, shipments delayed due to regulatory changes are not eligible for a refund or credit under the Money-Back Guarantee policy.
The money-back guarantee for all other U.S. and international package and freight services, FedEx Freight®, and FedEx Office® services remains suspended. The status of the money-back guarantee for these FedEx® services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers during this period of uncertainty.
*Contract services
Effective April 15, 2024, the Oversize and Additional Handling Surcharges (dimension, weight, packaging, freight, and non-stackable) on eligible international multi-piece shipments will be charged on a per package/freight handling unit, instead of on a per shipment basis.
If you have questions or need further information, please visit our Service and Rate Guide in the “Rate Information” section at your local fedex.com page or contact your FedEx Sales representative.
As of January 8th, 2024, FedEx will reinstate its Money-Back Guarantee applicable to payors based in Latin America and the Caribbean (LAC), shipping to/from and within LAC (Export/Import), using the following international services: FedEx International First® (IF), FedEx International Priority® (IP), FedEx International Priority® Express (IPE), FedEx International Priority® Freight (IPF), and FedEx International Priority® Direct Distribution (IPD).
For more information, please visit our Terms & Conditions page.
Effective September 4, 2023, Peak Surcharge will be called Demand Surcharge.
During times of elevated shipping volumes, heightened demand for capacity, increased operating costs, and other strains on our network, FedEx may assess a Demand Surcharge.
Click here for more information on Demand Surcharge in effect, including applicable services, surcharge amounts, and effective dates.
Effective May 2, 2023, FedEx International Economy® services1 will be reinstated in Asia Pacific (APAC) to destinations worldwide. With this more economic option, customers will be able to import their less urgent shipments from APAC key markets into Latin America and the Caribbean2. This service resumption provides customers with more choices to meet their dynamic international import shipping needs.
Should you have further inquiries, please contact your Sales Representative or our Customer Service Support.
1FedEx International Economy® services include FedEx International Economy®, FedEx International Economy® Freight and FedEx International Economy® DirectDistribution.
2For details on specific origins and destinations, please check our Get Rates & Transit Times page.
Unauthorized use of FedEx® Business Names, Service Marks and Logos
FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.
Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.
Recognizing Phishing Scam E-mails and sms messages
Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:
- Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
- Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.
- Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
- Spelling and grammatical errors and excessive use of exclamation points (!).
FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to abuse@fedex.com.
If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.
The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.
Thank you for helping us identify and take action against e-mail & sms fraud.
NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.
FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.
The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.
FedEx is committed to protecting the security and integrity of our network.
While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.
We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.
Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.
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