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Customer Support

Customer Support

Your questions might already be answered. Please refer the below Frequently Asked Questions.

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Contact FedEx Online

Our representatives are available online Monday through Friday, 08:30 am to 08:00 pm, excluding holidays.

Note: The CHAT link can become temporarily unavailable during high volume. Please SEND US AN EMAIL or try again later.

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Contact FedEx By Phone

Tel: 598.2628.0100

Customer Service Hours:

Monday - Friday, 24 hour service

FedEx World Service Center, Rivera 3528, Montevideo Monday - Friday, 10:00, 20:00

FedEx World Service Center, Juncal 1321, Montevideo Monday - Friday, 10:00 a 13:00 y 14:00 a 19:00

Special Operations 598.2622.4957 (until 16:00)

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Customer Technology Help Desk

For technical assistance: 598.2628.0100

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  • Press 6 for Technical Assistance

Call today, a specialist will gladly take care of your doubts and questions.

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File a Claim

You can file a FedEx Express claim by completing the online claim form.

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Remote Pick-Up Request

You can request a Remote Pick-Up Request by downloading the following form and instructions in PDF format. You will need the free Adobe Acrobat Reader.