Frequently asked questions
All the information you need to help you ship.
Popular questions
Can I get updates on the status of my claim?
You will receive acknowledgement of your claim submission and regular updates on your claim after you file a claim and email it to us.
My package status has remained the same for some time. Is the delivery going to be delayed?
The status of your shipment will be updated in the FedEx system at various points between pickup and delivery.
How can I arrange or schedule a pickup?
To schedule a pickup online, you need to have a fedex.com User ID.
How can I get a copy of my invoice?
You can log in to FedEx Billing Online using your fedex.com User ID to get a soft copy of your invoice, or you may contact us.
Why is my package stuck at customs?
Shipments are held to ensure they satisfy export or import customs regulations.