This guide helps you install the FedEx Ship Manager® Server (FSMS) application and perform the required initial configuration, which enables the FedEx Ship Manager® Server (FSMS) application to communicate with the FedEx system so that you can initiate the shipping process. The guide includes the detailed procedures on how to:
Install the FSMS application
Register a meter
Configure the software for initial usage
Backup and restore local FedEx data
Export and import meter information
Troubleshoot
Audience
This guide is intended for users who need to install and configure the FSMS application in their system. A basic understanding of setting a network connectivity and administering Microsoft Windows is essential for this task.
Note: Some tasks in the guide require field level access privileges to the FSMS Configuration Utility. For Field Level access, type the password provided by your FedEx account executive.
Conventions
This guide uses the following conventions in the text.
Indicator | Description |
Courier New | Sample transaction code is formatted in Courier New. |
Note | Important notices begin with the word “Note” |
Bold | In task instructions, software user interface elements, or information you need to enter in a field or transaction, are formatted in bold. |
Italics | Names of documents and FSMS transactions are shown in italics. For instance, the 020/120 Global Ship Request/Reply. |
Italics (followed by a definition) | First occurrence of a term is italicized followed by a definition. For instance, EEI filing (Electronic Export Information) |
purple | Cross-references are in purple |
Resources
FedEx Ship Manager® Server Installation and Configuration Guide previous versions are at v17.0.1, v18.0.1, v20.0.1, v20.0.4, v20.06, v20.07
Support
Support Type | Access | Prompt | Support Topics | Hours |
FedEx Technical Support | 1.877.339.2774 | FedEx Ship Manager® Server | fedex.com FedEx Ship Manager FedEx Web Services More options | Monday to Friday CT 7 a.m. – 9 p.m. Saturday CT 7 a.m. – 3 p.m. |
FedEx Customer Service | 1.800.463.3339 | In a few words, please say what you are calling about. | Schedule a pick-up I need shipping rates Track a package Find a FedEx location More options | 24 hours a day, 7 days a week |
FedEx Dangerous Goods | 1.800.463.3339 | Dangerous Goods / 81 | Schedule a dangerous goods or HazMat pick-up, ship alcohol or firearms, get rates or order supplies Technical Support International Dangerous Goods questions Speak with a Dangerous Goods Representative | Monday to Friday CT 7 a.m. – 7 p.m.
Saturday CT 10 a.m. – 2 p.m. |
Note: FedEx Ship Manager® Server installation is free. Contact a FedEx support representative if you need to expand your current FSMS software installation or know additional information.
If you have questions or need technical assistance:
United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 7 a.m. to 3 p.m. CT Saturday.
Europe: Visit fedexeurope.my.salesforce-sites.com/premiumCT/
The Indian Subcontinent, the Middle East and Africa: email meisatechsupport@fedex.com.
Asia-Pacific: email fdxhelpdesk@fedex.com
Brazil: email ct-brazil@corp.ds.fedex.com.
The rest of Latin America and the Caribbean: click here for your Country/Territory’s dedicated support phone number.