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FedEx Developer Resource Center

Find the right contact for questions and additional information.

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Self-Service Resources

FedEx offers a number of ways to get support:

Sign up for Email Alert Notifications to receive important product updates.

FAQs: Review answers to common questions regarding FedEx Web Services.


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Email Support

Email websupport@fedex.com, and we’ll send your request to our internal team of FedEx Web Services specialists. They will address your questions as quickly as possible.


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Phone Support

Technical Support hotline:
1.877.339.2774 (When prompted, please say “FedEx Web Services.”)

Support hours are Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.

Customer Service – FedEx Express:
1.800.GoFedEx      1.800.463.3339

Customer Service – FedEx Express Freight:
1.866.393.4585

Customer Service – FedEx Ground:
1.800.GoFedEx      1.800.463.3339

International shipping assistance:
1.800.GoFedEx      1.800.463.3339 (When prompted, please say “International Services.”)


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Integration Consultants

If you are in pre-production stages of implementing a FedEx Web Integration Solution and would like to speak with a FedEx Web Integration Solutions Consultation team member who can assist you in understanding FedEx Web Services, please contact your FedEx account executive or call the technical support number: 1.877.339.2774 (Monday–Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time).

Both can request a consultant to contact you within 3 business days.

Country & Country Code Contact Information
Canada (CA) Technical Support: 1.877.339.2774
Customer Service: 1.800GoFedEx 1.800.463.3339
Email us
Mexico (MX) tsc@corp.ds.fedex.com
United States (US) 1.877.339.2774

Please contact ct-brazil@corp.ds.fedex.com for support in Brazil (BR). Please contact tsc@corp.ds.fedex.com for support in any of the following countries:

Argentina (AR)  
Belize (BZ)  
Bolivia (BO) 
Chile (CL) 
Colombia (CO)     
Costa Rica (CR)   
Dominica (DM)   
Dominican Republic (DO)  
Ecuador (EC)     
El Salvador (SV)  
French Guiana (GF) 
Grenada (GD)  
Guatemala (GT)   
Guyana (GY)    
Honduras (HN)  
Nicaragua (NI)   
Panama (PA)   
Paraguay (PY)  
Peru (PE)  
Suriname (SR) 
Uruguay (UY)    
Venezuela (VE)     
   

Please contact tsc@corp.ds.fedex.com for support in any of the following countries:

Anguilla (AI) 
Antigua & Barbuda (AG) 
Aruba (AW)   
Bahamas (BS)   
Barbados (BB) 
Bermuda (BM)
British Virgin Islands (VG)  (Tortola & Virgin Gorda)   
Caribbean Netherlands: Bonaire, Saba, Sint. Eustatius (BQ)  
Cayman Islands (KY)   
Curacao (CW)  
Guadeloupe & St. Barthelemy (GP)  
Haiti (HT)    
Jamaica (JM)    
Martinique (MQ)     
Montserrat (MS)    
Puerto Rico (PR)   
Saint Martin (French Control) (MF)     
Sint Maarten (Dutch Control) (SX)   
St Kitts and Nevis (KN) 
St Lucia (LC)   
St Vincent (VC)    
Trinidad And Tobago (TT)    
Turks And Caicos (TC)    
US Virgin Islands (St. Croix, St. John, & St. Thomas) (VI)     

Please contact apacwebservices@fedex.com for support in Australia (AU) , Guam (GU) , or New Zealand (NZ) .

Please contact meisawebservices@fedex.com for support in Cyprus (CY) or Turkey (TR). Please contact emeawebservices@fedex.com for support in any of the following countries:

Albania (AL)
Andorra (AD)  
Armenia (AM)
Austria (AT)   
 
Azerbaijan (AZ) 
Belarus (BY)   
Belgium (BE)  
Bosnia (BA)   
Bulgaria (BG)   
Croatia (HR)   
Czech Republic (CZ)  
Denmark (DK)  
Estonia (EE)  
Faeroe Islands (FO)

Finland (FI)  
 
France (FR)  
Georgia (GE)  
Germany (DE)  
Gibraltar (GI)   
Greece (GR)   
Greenland (GL)    
Hungary (HU)  
Iceland (IS)  
Ireland (IE) 
Italy (IT)    
Latvia (LV)   
Liechtenstein (LI)   
Lithuania (LT)  
Luxembourg (LU)   

Macedonia (MK)   
Malta (MT)  
Moldova (MD) 
Monaco (MC) 

Montenegro (ME)     
Netherlands (NL)     
Norway (NO)   
Poland (PL)   
Portugal (PT)  
Romania (RO)  

Russia (RU)   
San Marino (SM)    
Serbia (RS)  
Serbia And Montenegro (CS)    
Slovak Republic (SK)    
Slovenia (SI)     
Spain (ES)   
Sweden (SE)  
Switzerland (CH)   
   
Ukraine (UA)     
United Kingdom (GB)    
Yugoslavia (YU)  

Please contact emeawebservices@fedex.com for support in Oman (OM). Please contact meisawebservices@fedex.com for support in any of the following countries:

Bahrain (BH)   
Egypt (EG)    
Iraq (IQ)    
Israel (IL)    
Jordon (JO)
Kuwait (KW)   
Lebanon (LB)  
  
Qatar (QA)   
   
Saudi Arabia (SA)  
United Arab Emirates (AE)    
   

Please contact meisawebservices@fedex.com for support in South Africa (ZA).

Please contact meisawebservices@fedex.com for support in India (IN). Please contact apacwebservices@fedex.com for support in any of the following countries/territories:

China (CN)  
Hong Kong (HK) 
Indonesia (ID)    
Japan (JP)  


Macau (MO)  
 
Malaysia (MY)   
Philippines (PH)  
 
Singapore (SG)   
South Korea (KR)   
    
Taiwan (TW)     

Thailand (TH)   

Vietnam (VN)    
download icon

Self-Service Resources

FedEx offers a number of ways to get support:

Sign up for Email Alert Notifications to receive important product updates.

FAQs: Review answers to common questions regarding FedEx Ship Manager Server.


email icon

Email Support

Email websupport@fedex.com, and we’ll send your request to our internal team of FedEx Ship Manager Server specialists. They will address your questions as quickly as possible.


support icon

Phone Support

Technical Support hotline:
1.877.339.2774 (When prompted, please say “FedEx Ship Manager.” At the next prompt, say “FedEx Ship Manager Server.” )

Support hours are Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.

International shipping assistance:
1.800.GoFedEx 1.800.463.3339 (When prompted, please say “International Services”)

You can also contact your regional FedEx support representative.

Country & Country Code City Help Desk/Technical Support Number
Canada (CA) All Canada 1.877.339.2774
Mexico (MX) All Mexico 01.800.900.1100
United States (US) All United States 1.877.339.2774
Country & Country Code City Help Desk/Technical Support Number
Argentina (AR)  All Argentina 0.810.De.FedEx (0.810.333.3339)
Bolivia (BO)  La Paz 5912 212.0000
  Santa Cruz 5913 311.6211 / 5913 311.6206
  Cochabamba 5914 4124043
  All others 5912 244.1846
Brazil (BR)  All Brazil 0.800.703.3339
Belize (BZ)  Belize City 501 224.5221
  All others 501 224.5221
Chile (CL)  All Chile 800.36.3030
Columbia (CO)  Bogota 571 291.0100
  All others 571 291.0100
Costa Rica (CR)  All Costa Rica 1.800.GoFedEx      1.800.463.3339
Ecuador (EC)  Quito 5932 2909.209 / 5932 2909.201
  All others 5932 2909.209
French Guiana (GF)  Cayenne 594.37.93.96
  All others 594.37.93.96
Guatemala (GT)  All Guatemala 1.801.FedEx
Guyana (GY)  Georgetown 592.227.6976 / 592.227.6979
  All others 592.227.6976
Honduras (HN)  Tegucigalpa 504 221.2010
  All others 504 221.2010
Mexico (MX)  All Mexico 01.800.900.1100
Nicaragua (NI)  Managua 505 278.4500
  All others 505 278.4500
Panama (PA)  All Panama 800 11 22
Peru (PE)  Lima 511.51716
  All others 511.51716
Paraguay (PY)  Asuncion 595 21 664604
  All others 595 21 664604
Suriname (SR)  Paramaribo 597.494.290 / 597.495.254
  All others 597.494.290
El Salvador (SV)  San Salvador 503 2224.5522
  All others 503 2224.5522
Uruguay (UY)  Montevideo 598.2 628.0100
  All others 598.2 628.0100
Venezuela, Bolivarian Republic of (VE)  Caracas 58212 205.3333
  All others 1.800.GoFedEx      1.800.463.3339
Country & Country Code City Help Desk/Technical Support Number
Anguilla (AI)  The Valley 264.497.3575
  All others 264.497.3575
Curacao (CW)  All Curacao (5999) 737-3000
Saint Martin (French Control) (MF)  Saint Maarten Cole Bay 1.800.GoFedEx      1.800.463.3339
Caribbean Netherlands (BQ)  Caribbean Netherlands 1.800.GoFedEx      1.800.463.3339
  All Bonaire 1.800.GoFedEx      1.800.463.3339
  All Saba (599) 544-2810 / (599) 544-3060 / (599) 544-3344
  All Sint Eustatius (599) 544-2810 / (599) 544-3060 / (599) 544-3344
Sint Maarten (Dutch Control) (SX)  All Sint Maarten (Dutch Control) (599) 544-2810 / (599) 544-3060 / (599) 544-3346
Aruba (AW)  Oranjestad 1.800.GoFedEx      1.800.463.3339
  All others 1.800.GoFedEx      1.800.463.3339
Barbados (BB)  Christ Church 1.800.GoFedEx      1.800.463.3339
  All others 1.800.GoFedEx      1.800.463.3339
Bermuda (BM)  Pembroke 1.800.GoFedEx      1.800.463.3339
  All others 1.800.GoFedEx      1.800.463.3339
Bahamas (BS)  Freeport 1.800.GoFedEx      1.800.463.3339
  Nassau 1.800.GoFedEx      1.800.463.3339
  All others 1.800.GoFedEx      1.800.463.3339
Dominican Republic (DM)  Roseau 1.800.GoFedEx      1.800.463.3339
  All Dominican Republic 1.800.GoFedEx      1.800.463.3339 / 1.200.3138
Grenada (GD)  St George's 1.800.GoFedEx      1.800.463.3339
  All others 1.800.GoFedEx      1.800.463.3339
Guadeloupe (GP)  Guadeloupe Jarry 1.800.GoFedEx      1.800.463.3339
  All others 1.800.GoFedEx      1.800.463.3339
Haiti (HT)  Port Au Prince 509 223.2347
  All others 509 223.2347
Jamaica (JM)  All Jamaica 1.888.Go.FedEx (1.888.463.3339)
Saint Kitts And Nevis (KN)  St. Kitts Basseterre 1.800.GoFedEx      1.800.463.3339
  Nevis Charlestown 1.800.GoFedEx      1.800.463.3339
  All others 1.800.GoFedEx      1.800.463.3339
Cayman Islands (KY)  All Cayman Islands 1.800.GoFedEx      1.800.463.3339
Saint Lucia (LC)  Castries 1.800.GoFedEx      1.800.463.3339
  All others 1.800.GoFedEx      1.800.463.3339
Martinique (MQ)  Fort De France 1.800.GoFedEx      1.800.463.3339
  All others 1.800.GoFedEx      1.800.463.3339
Montserrat (MS)  Davy Hill 664 491.2714
  All others 664 491.2714
Puerto Rico (PR)  All Puerto Rico 1.800.GoFedEx      1.800.463.3339
Turks And Caicos Islands (TC)  All Turks and Caicos 1.800.GoFedEx      1.800.463.3339
Trinidad And Tobago (TT)  Tunapuna & Trinidad & Tobago 1.800.GoFedEx      1.800.463.3339
  All others 1.800.GoFedEx      1.800.463.3339
Saint Vincent And The Grenadines (VC)  Kingstown 1.800.GoFedEx      1.800.463.3339
  All others 1.800.GoFedEx      1.800.463.3339
Virgin Islands, British (VG)  Road Town 1.800.GoFedEx      1.800.463.3339
  All others 1.800.GoFedEx      1.800.463.3339
Virgin Islands, U.S. (VI)  St. Croix 1.800.GoFedEx      1.800.463.3339
  St. John 1.800.GoFedEx      1.800.463.3339
  St. Thomas 1.800.GoFedEx      1.800.463.3339
  All others 1.800.GoFedEx      1.800.463.3339
Country & Country Code City Help Desk/Technical Support Number
Canada (CA) All Canada 1.877.339.2774
Mexico (MX) All Mexico 01.800.900.1100
United States (US) All United States 1.877.339.2774
download icon

Self-Service Resources

FedEx offers a number of ways to get support:

FAQs: Review answers to common questions regarding FedEx Office Web Services.


email icon

Email Support

Email officewsprodsupport@fedex.com, and we’ll send your request to our internal team of FedEx Office Web Services specialists for print services. They will address your questions as quickly as possible.


integration icon

Integration Consultants

A FedEx Office Web Integration Solutions Consultation team member can assist you in the pre-production stages of integration. Contact your FedEx Office account executive or email officewebservices@fedex.com to request a consultation.

A consultant will contact you within 3 business days.