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FedEx Privacy Notice

FedEx Privacy Notice

Your trust matters to us. That is why we protect your information and use it responsibly, while continuing to deliver the excellent service you expect from FedEx. We are committed to protecting your privacy and the security of your personal data. We have created this Privacy Notice to explain how FedEx collects and uses personal data.

Your trust matters to us. That is why we protect your information and use it responsibly, while continuing to deliver the excellent service you expect from FedEx. We are committed to protecting your privacy and the security of your personal data. We have created this Privacy Notice to explain how FedEx collects and uses personal data.

Global Privacy Policy Created with Sketch.

This Privacy Notice applies to you if you are a customer of FedEx, a recipient of a package delivered by FedEx, a supplier of FedEx, or if you contact FedEx, for instance by applying for a position with FedEx, by visiting the FedEx website, using social media or if you receive emails from FedEx. 

Our websites are for a general audience and not geared toward children. We do not knowingly or intentionally collect Personal Data from children under age 16. If you are under the age of 16, please do not submit any Personal Data to us, and rely on a parent or guardian to assist you. If you believe your child may have disclosed personally identifiable information to us, please contact us at dataprivacy@fedex.com and we will remove it.

 

Personal Data shall be collected, used, stored or otherwise processed if necessary within the framework of responsible, efficient and effective business management of FedEx. We process Personal Data because it is necessary to perform our contractual obligations with you, or it is necessary for us to comply with our legal obligations, or for other legitimate business interests of FedEx to provide quality and secure shipping services. More specifically, FedEx uses Personal Data for the following activities: 

 

Product development, research and improvement of FedEx products and/or services. FedEx processes Personal Data as necessary for the development and improvement of FedEx products and/or services, research and development.

 

Performing agreements. This includes tracking FedEx services, communication with individuals and other parties regarding services, responding to requests for (further) information, dispute resolution and preparing agreements.  

 

Relationship management and marketing for commercial activities. FedEx may process Personal Data as necessary for the development and improvement of FedEx products and/or services, account management, client services and the performance of (targeted) marketing activities in order to establish a relationship with a client and/or maintain as well as extend a relationship with a client, business partner or supplier and for performing analyses with respect to Personal Data for statistical and scientific purposes.

You can manage your accounts with FedEx through the following.

  • Emails: For your email preferences, visit the Email Preference Center.
  • Mobile: To opt out for mobile, text STOP to 37473. You can always opt back in by texting YES to the same number.
  • Cookies and other technologies: To opt out of advertising, visit NAI Consumer Opt Out

 

Business process execution, internal management and management reporting. This includes addressing activities such as managing company assets, conducting internal audits and investigations, finance and accounting, implementing business controls, provision of central processing facilities for efficiency purposes, managing mergers, acquisitions and divestitures and processing Personal Data for management reporting and analysis.

 

Safety and security. Personal Data may be included in the processing for activities such as those involving safety and health, the protection of FedEx and customer, supplier or business partner assets and the authentication of customer, supplier or business partner status and access rights.

 

Protecting the vital interests of individuals. This includes processing data when necessary to protect the vital interests of an individual (e.g., for urgent medical reasons).

 

Compliance with legal obligations. This addresses the processing of Personal Data as necessary for compliance with laws, regulations and sector specific guidelines to which FedEx is subject (e.g., matching names of clients, suppliers and business partners against denied parties’ lists).

In the course of its business activities and providing the services, FedEx will need to process personal data. Personal Data is any information that can directly or indirectly be used to identify a natural person. You provide most of your Personal Data directly to FedEx, for instance: 

FedEx may share your Personal Data with third parties in the following circumstances:

  • FedEx may share your Personal Data with its affiliates, operating groups, subsidiaries and divisions, or with third parties if such is necessary for the purposes as listed above. If appropriate, FedEx will require third parties to conduct activities in a manner consistent with FedEx policies and guidelines in relation to data protection. 
  • FedEx may share your Personal Data with data processors, i.e., parties processing Personal Data on our behalf. In such cases, these third parties may only use your Personal Data for the purposes described above and only in accordance with our instructions. FedEx will only use processors that provide sufficient guarantees to implement appropriate technical and organizational measures and ensure the protection of the rights of data subjects.
  • FedEx employees may have access to your Personal Data if necessary for the performance of their tasks. In such a case, access will be granted only if necessary for the purposes described above and only if the employee is bound by confidentiality. 
  • FedEx may share your Personal Data if required to do so by law, court order or other legal process, for example, with law enforcement agencies or other governmental agencies, to establish or exercise our legal rights or in connection with a corporate transaction, such as a divesture, merger, consolidation or asset sale, or in the unlikely event of bankruptcy.

 

 

What measures does FedEx take to protect your Personal Data? 

FedEx has taken appropriate technical and organizational measures to protect your Personal Data against accidental or unlawful processing, including by ensuring that: 

  • Your Personal Data is protected against unauthorized access;
  • The confidentiality of your Personal Data is assured;
  • The integrity and availability of your Personal Data will be maintained;
  • Personnel is trained in information security requirements; and
  • Actual or suspected data breaches are reported in accordance with applicable law.

 

What rights can you exercise in relation to your Personal Data?

Based on the law applicable to the use of your Personal Data, you may be able to exercise a number of rights in relation to your Personal Data. Note that in many cases, your rights are not absolute and we may not be required to comply with your request. A number of such rights, as may be applicable in the European Union, are explained below.

 

Right of access

You are entitled to a copy of the Personal Data we hold about you and to learn details about how we use it. Your Personal Data will usually be provided to you digitally.

 

Right to rectification

We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you believe this is not the case, you can ask us to update or amend it.

 

Right to erasure

In certain circumstances, you have the right to ask us to erase your Personal Data. For example, where the Personal Data we collected is no longer necessary for the original purpose, where Personal Data has become obsolete or where you withdraw your consent. However, we will need to balance this against other factors. For example, we may not be able comply with your request due to certain legal or regulatory obligations.

 

Right to restriction of processing

In certain circumstances, you are entitled to ask us to (temporarily) stop using your Personal Data. For example, where you think that the Personal Data we hold about you may be inaccurate or where you think that we no longer need to use your Personal Data. 

 

Right to object

You have the right to object to processing based on our legitimate interests. Unless we have a compelling legitimate ground for the processing, we will no longer process Personal Data on that basis when you file an objection. Note, however, that we may not be able to provide certain services or benefits if we are unable to process the necessary Personal Data for that purpose.

 

Rights relating to automated decision-making

You have the right not to be subjected to automated decision-making, including profiling, which produces legal effect for you or has a similar significant effect. If you have been subject to an automated decision and do not agree with the outcome, you can contact us using the details below and ask us to review the decision.

 

Right to withdraw consent

We may ask for your consent to process your Personal Data in specific cases. You have the right to withdraw your consent at any time. FedEx will stop the further processing as soon as possible after the withdrawal of your consent. However, this does not affect the lawfulness of the processing before consent was withdrawn. 

 

Please use the contact details above if you would like to exercise any of your rights.

Update to This Privacy Notice

FedEx may update this Privacy Notice from time to time. If an amendment will have a serious impact, FedEx will endeavour to actively inform you about such amendments. FedEx will publish an up-to-date Privacy Notice on the FedEx website at all times, indicating the latest amendments.

Contact Information

The contact information for FedEx is: 

FedEx Corporation

Attn: Legal Department - Compliance

1000 Ridgeway Loop Road, Ste 600

Memphis, TN 38120

United States of America

Email: dataprivacy@fedex.com

For Europe, you may also contact:

FedEx Express – European Office

Attn: Legal Department

Taurusavenue 111       

2132 LS Hoofddorp                                                          

The Netherlands 

Email: dataprivacy@fedex.com

What if I have other questions or complaints?

Questions or complaints regarding the processing of your Personal Data can be directed to FedEx by using the contact information as provided above. 

You also have the right to lodge a complaint with the local data protection authority in the jurisdiction where you work, where you live or where an alleged infringement takes place. A listing of the European Data Protection Authorities can be found here.

Download Privacy Notice

You can download the FedEx Privacy Notice as a PDF file. Click here to download.