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FedEx Privacy Notice FAQs

FedEx Privacy Notice FAQs

FedEx Privacy Notice

Frequently asked questions

The FedEx Digital Platforms use an extended log file format which may capture, among other things: date and time of visit including date/time of messaging and content click and open, referring address (location from which a visitor comes to the FedEx Digital Platforms), referring promotional campaign information (including country and language thereof), date and time stamp thereof, type of email or other digital client used, operating system used, internet browser used and visitor's IP/other non-personal identifiers. Each computer and device that connects to the FedEx Digital Platforms is assigned a unique number, an IP address, country/language, date/time stamp, screen size, meta-tags and FedEx first-party cookie and third-party cookies.

Several areas of the FedEx Digital Platforms, including, may ask for Personal Data. They currently include: Online Account Registration, features of Manage My Account and registration pages for FedEx Ship Manager at, FedEx Global Trade Manager, FedEx Return Manager and FedEx InSight. This list may be expanded without notice. In the event that it is expanded, additional information may be required.

Our policy is not to give, sell or otherwise distribute the Personal Data collected to third parties outside of FedEx (unless required by law) to allow such third parties to conduct their own marketing activities for their own benefit; provided, however, in some cases we may use suppliers to assist us in collecting, using or otherwise processing for our benefit the information obtained for the purposes described in this Privacy Notice, including market research. Our practice is to require our suppliers to conduct such activities consistent with this Notice and our requirements.

SenseAware consists of GPS-enabled sensor devices that allow SenseAware customers to track their packages in transit, including the location and internal conditions (humidity, light/dark, and the like). FedEx provides this information to SenseAware customers for their use.

A cookie is a series of data characters that, when programmed into a web site, is placed by the web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the FedEx Digital Platforms to "recognize" your computer or mobile device.

A cookie may also be combined with a web beacon, which is an invisible image with a line of code which is placed within an email message or on a web page. Web beacons inform FedEx if an intended recipient can receive email in an HTML format or only as a text message, whether the email message has been opened or opened multiple times, and if a display ad has been viewed or clicked through. This information is used to serve customized messaging to visitors to the FedEx Digital Platforms. Web beacons do not create, modify or delete files on a user's machine. Since they are not executable, they cannot provide means for the delivery of dangerous content such as malware or viruses. These technologies allow FedEx to receive and store certain information when you visit a FedEx Digital Platform through a computer or mobile device. Device Data captured through these technologies may include the geo-location of your computer or mobile device, information about the specific pages you viewed while on the site, the sequencing and duration of your views on those pages, the type of computer or mobile hardware you used to access the site, and the IP address of the hardware.

In addition to the information provided above, cookies are used to achieve several goals. The first is to provide FedEx with the capability to personalize information for visitors to the FedEx Digital Platforms. Cookies can also help us recognize you as a previous visitor and remember any preferences that may have been set when you previously visited our Web site using the same browser.

In some instances, cookies are used to allow FedEx the opportunity to associate individual customers with their information profiles. For example, through the use of cookies, Login can "remember" your user ID when you log in to FedEx Ship Manager® at on your computer. Personal Data may also be combined with Device Data to provide you with more customized content on the FedEx Digital Platforms and advertisements on other sites across the Internet. For example, when you access a page on the FedEx Digital Platforms, a cookie is automatically set by us or our service providers to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests and about FedEx. Please see the advertising section for more information about our online advertising practices and your choices. You can also learn more about how we use your Personal Data when you register with Where we combine Device Data and Personal Data, we treat all such data as Personal Data.

Yes, cookies can be removed from your hard drive. Also, depending on what type of web browser and what browser version you are using, you may be able to change the properties on your cookie file so that cookies are not used or saved. Please check with your browser provider for more information on removing cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the tools offered on or through the FedEx Digital Platforms.

FedEx uses select advertising companies to serve relevant FedEx ads on third-party Internet sites. Currently FedEx uses Google (and its affiliates like DoubleClick), Adobe, Accuen, Salesforce and Facebook. FedEx does not provide any Personal Information to these advertising companies to allow them to use such data for their own purposes, or for the benefit of any other party. These advertising companies may, however, place their own cookies or third-party cookies on your browser to personalize your FedEx related experience on third-party sites.

You can choose not to allow these advertising companies to use their cookies to serve you ads on third party Internet sites. Several of these companies are members of the Digital Advertising Alliance (“DAA”). Opt-out of ad targeting from DAA member companies at a single location.

For more information about marketing cookies and other technologies, and to opt-out, go to the following sites:

Except as otherwise stated in this Privacy Notice, FedEx Digital Platforms generally do not follow or track comparable signals sent by web browsers.

Your use of social media platforms such as Twitter, Facebook, etc., are governed by separate terms and conditions over which FedEx has no control. However, when a customer uses their social media login to access the FedEx Digital Platforms, they explicitly agree to allow FedEx access to certain components of their social media pages where they may share comments and other Personal Data about themselves. FedEx uses widgets on these sites to collect information such as your IP address, the pages that you visited at and to determine if the social media components of the site performed properly. These widgets are hosted either directly on the site or by the third-party provider.

If you received an email from us, either (a) your email address is listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered with us, purchased a product or service from us, or otherwise have an existing relationship with us.

FedEx periodically sends email messages and promotions to customers for purposes stated in this Privacy Notice.

Each commercial email sent contains an easy, automated way for you to stop receiving email from us, or to change your expressed interests.

If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via FedEx or purporting to be sent via FedEx, please forward a copy of that email with your comment to for review.

Our postal address is: FedEx Corporation, P.O. Box 727 Memphis, TN 38194-1062 We can be reached via email at or by telephone at 1.800.GoFedEx 1.800.463.3339.