FedEx Privacy Notice FAQs
FedEx Privacy Notice
Frequently Asked Questions
The FedEx Digital Platforms use an extended log file format which may capture, among other things: date and time of visit including date/time of messaging and content click and open, referring address (location from which a visitor comes to the FedEx Digital Platforms), referring promotional campaign information (including country and language thereof), date and time stamp thereof, type of email or other digital client used, operating system used, internet browser used and visitor's IP/other non-personal identifiers. Each computer and device that connects to the FedEx Digital Platforms is assigned a unique number, an IP address, country/language, date/time stamp, screen size, meta-tags and FedEx first-party cookie and third-party cookies.
Several areas of the FedEx Digital Platforms, including fedex.com, may ask for Personal Data. They currently include: Online Account Registration, features of Manage My Account and registration pages for FedEx Ship Manager at fedex.com, FedEx Global Trade Manager, FedEx Return Manager and FedEx InSight. This list may be expanded without notice. In the event that it is expanded, additional information may be required.
Our policy is not to give, sell or otherwise distribute the Personal Data collected to third parties outside of FedEx (unless required by law) to allow such third parties to conduct their own marketing activities for their own benefit; provided, however, in some cases we may use suppliers to assist us in collecting, using or otherwise processing for our benefit the information obtained for the purposes described in this Privacy Notice, including market research. Our practice is to require our suppliers to conduct such activities consistent with this Notice and our requirements.
SenseAware consists of GPS-enabled sensor devices that allow SenseAware customers to track their packages in transit, including the location and internal conditions (humidity, light/dark, and the like). FedEx provides this information to SenseAware customers for their use.
A cookie is a series of data characters that, when programmed into a web site, is placed by the web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the FedEx Digital Platforms to "recognize" your computer or mobile device.
A cookie may also be combined with a web beacon, which is an invisible image with a line of code which is placed within an email message or on a web page. Web beacons inform FedEx if an intended recipient can receive email in an HTML format or only as a text message, whether the email message has been opened or opened multiple times, and if a display ad has been viewed or clicked through. This information is used to serve customized messaging to visitors to the FedEx Digital Platforms. Web beacons do not create, modify or delete files on a user's machine. Since they are not executable, they cannot provide means for the delivery of dangerous content such as malware or viruses. These technologies allow FedEx to receive and store certain information when you visit a FedEx Digital Platform through a computer or mobile device. Device Data captured through these technologies may include the geo-location of your computer or mobile device, information about the specific pages you viewed while on the site, the sequencing and duration of your views on those pages, the type of computer or mobile hardware you used to access the site, and the IP address of the hardware.
In addition to the information provided above, cookies are used to achieve several goals. The first is to provide FedEx with the capability to personalize information for visitors to the FedEx Digital Platforms. Cookies can also help us recognize you as a previous visitor and remember any preferences that may have been set when you previously visited our Web site using the same browser.
FedEx uses select advertising companies to serve relevant FedEx ads on third-party Internet sites. Currently FedEx uses Google (and its affiliates like DoubleClick), Adobe, Accuen, Salesforce and Facebook. FedEx does not provide any Personal Information to these advertising companies to allow them to use such data for their own purposes, or for the benefit of any other party. These advertising companies may, however, place their own cookies or third-party cookies on your browser to personalize your FedEx related experience on third-party sites.
You can choose not to allow these advertising companies to use their cookies to serve you ads on third party Internet sites. Several of these companies are members of the Digital Advertising Alliance (“DAA”). You can opt-out of ad targeting from DAA member companies at a single location. To learn more, please click here.
For more information about marketing cookies and other technologies, and to opt-out, go to the following sites:
Except as otherwise stated in this Privacy Notice, FedEx Digital Platforms generally do not follow or track comparable signals sent by web browsers.
If you received an email from us, either (a) your email address is listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered with us, purchased a product or service from us, or otherwise have an existing relationship with us.
FedEx periodically sends email messages and promotions to customers for purposes stated in this Privacy Notice.
Each commercial email sent contains an easy, automated way for you to stop receiving email from us, or to change your expressed interests.
If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via FedEx or purporting to be sent via FedEx, please forward a copy of that email with your comment to firstname.lastname@example.org for review.