From ensuring accurate cash flow to handling payments and reporting effectively, we have the right billing option no matter your accounts payable process.
From ensuring accurate cash flow to handling payments and reporting effectively, we have the right billing option no matter your accounts payable process.
Streamline your account management with FedEx® Billing Online. This easy-to-use tool helps manage invoice-related tasks by eliminating excess paperwork and improving productivity.
Enjoy an easier way to manage and make one-time and recurring payments.
Quickly and easily download PDFs of your invoices from your dashboard.
Create customized reports that can be printed or downloaded for your use.
From your account settings page, you can set up auto-pay notifications and more.
Sign up or Log in
Choose your shipping type to access unique online billing features to meet your needs.
FedEx® Billing Solutions
When you ship with FedEx, you can choose a billing solution that best fits your needs. It's never been easier to manage and pay your FedEx invoices.
Watch this informational webinar on Billing Solutions to learn how to use the tool. Then download the guide for more.Get the Guide
Take a test drive
Click around this interactive demo to discover what makes FedEx Billing Online a powerful solution.Try it
Discount details tool
View detailed shipping discount information. Discounts are based on your invoiced FedEx Express and FedEx Ground shipments.Log in
Select a guide to open:
Fast, easy and convenient
Watch the tutorial for an in-depth look at how to put FedEx Freight Billing Online to work for you. Download the guide to learn more.
Receive paper invoices and send checks by mail. Paper invoice customers do not have online access to their invoice. Only certain accounts qualify. To sign up, call you FedEx account executive or customer support.Call Support
Billing adjustments tool
Not currently using FedEx Billing Online? You can apply for a refund or adjustment to your invoice if you believe you have experienced a service failure.Complete the Form
Frequently asked questions
You will need internet access and a web browser. FedEx recommends keeping Internet Explorer up to date to ensure that you have the latest security patches. Please note that problems could be experienced when using an older browser.
To register for FedEx Billing Online, go to the login page by selecting View & Pay Bill under the Support tab at fedex.com. If you already have a fedex.com username and password (used for FedEx Ship Manager®, My FedEx®, etc.), enter it, click Continue and verify your account information. If you’re new to fedex.com, register by clicking on the Sign Up Now link on the login page.
The first user to register an account for FedEx Billing Online is by default the billing online administrator. Please provide all requested company and contact information and, if necessary, two recent FedEx invoice numbers issued within the last 60 days. (If you do not have two recent invoice numbers, please contact FedEx Customer Support for account verification over the phone.)
The security of your account information, as well as your invoicing and payment information, is very important to FedEx. Every effort is made to ensure complete confidentiality.
FedEx Billing Online automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits, the highest encryption level commercially available.
FedEx is committed to managing all of the information associated with your account on FedEx Billing Online with high standards of information security.
- If there are open invoices
- Log into FedEx Billing Online
- On the Account Summary Page locate the section titled Invoice Due to Declines
- Click Update Credit Card and Pay
- You will be prompted to enter the new card information and process payment for any open invoices.
- If there are no open invoices
- Log into FedEx Billing Online
- Select My Options tab
- Click on Update Credit Card
- Enter and save the new card information.
Only FedEx Express and FedEx Ground accounts are available in FedEx Billing Online. In order to access FedEx Freight accounts you will need to use FedEx Freight Billing Online. Once you register an account for FedEx Billing Online, you can indicate all of the eligible accounts you would like to tie to a parent account for invoicing purposes. If your company currently has multiple FedEx account numbers that roll up to a single master account number, this account number relationship will remain unchanged. If later you wish to add or delete any accounts that are tied to the master account, the FedEx Billing Online administrator can do so by accessing the My Options tab within FedEx Billing Online. If you do not wish to tie all of your accounts to a master account, each account will have to be registered separately for FedEx Billing Online.
You’ll receive a separate invoice for each account. Or if you currently receive one invoice with charges for all of your accounts, this format will not change.
When you log in to FedEx Billing Online, you’ll see the Account Summary screen, which includes a list of your open invoices with corresponding balances, your total balance due and total past-due amount, if applicable.
In the Invoice List section of the Account Summary screen, click the column header of the information you wish to sort. The first click will sort the list by the values in the column you selected, in ascending order. Click the same column header again to sort the list in descending order. Filter options by column headers: Invoice number, Account number, Invoice status, Invoice date, due date and Aging.
Payment is pending for this item.
A shipment-level payment is pending for this item.
A dispute is pending for this item.
This item is included in a paycart.
To view invoice-level detail, click an invoice number on the Account Summary screen. When you reach the Invoice Detail screen, you can view shipment-level detail by clicking on the tracking number.
“Past Due” or “In Dispute” will appear in the Status column next to an invoice or shipment that is past due or in dispute.
Invoice information is available for 180 days after the scheduled payment date.
FedEx Billing Online is a secure, easy-to-use service only available at fedex.com. Only users that you (the administrator) have invited to use FedEx Billing Online will be able to access your information. Be sure not to give your password to anyone, and always close your browser after accessing FedEx Billing Online to ensure maximum security.
You can print a copy of the original invoice by clicking the PDF icon on the Account Summary screen or the View/Print PDF link near the top of the Invoice Detail screen. Adobe Acrobat Reader will open a copy of your original invoice as a PDF. You can then print it by selecting Print from the File menu.
NOTE: To view the invoice as a PDF, you need the free Adobe Acrobat Reader installed on your computer. To install, click here and follow the instructions on how to download the version that's right for your computer.
Enjoy the familiarity of receiving a hard copy of your invoice. Paper invoice customers do not have access to their invoices online. To sign up, contact your account executive, call 1.800.463.3339 or email customer support.
There are multiple methods of payment currently available with FedEx Billing Online:
- EFT-- Using your banking information to pay your bills in FedEx Billing Online
- Credit/Debit Card-- Also available as a one-time payment with no payment profile required
- Amex Express Checkout
Even though you’ve provided FedEx your banking information, we will request a transfer of funds only when you tell us to do so by scheduling and submitting payment for specific invoices through FedEx Billing Online.
Invoices that are open for payment are available from the Account Summary screen using the Open or Past Due tabs. The invoices are displayed in a list; you can choose all invoices to pay by clicking the checkbox at the top of the table or selecting individual invoices or shipments. Choose as many invoices or shipments as you like and click Pay. You’ll see a summary of all the items selected for payment. Click Add Items to continue to select more invoices or shipments for payment until you’re ready to check out.
When you click Pay, you’ll reach the Payment Cart area, where you can review the selected items before submitting payment. You may schedule an electronic funds transfer (EFT) payment or credit card payment for up to 15 days beyond the date you enter payment information.
Yes. Each time you schedule a payment, you’ll receive a reference number for your records.
When a payment request is submitted, you’ll receive a reference number that identifies a specific payment. The status of your payment will be updated automatically and indicated on the Summary page. Invoices pending payment will be indicated by the payment-pending symbol on the left side of the table.
*Only applicable for payments scheduled within FedEx Billing Online. Payments done via outside payment channels will not be visible in FedEx Billing Online until the payment has been received and applied to the invoices.
If you have questions about an invoice or specific shipment and feel the need to dispute it prior to payment, you can click Dispute for FedEx Express and FedEx Ground or Research for Duty/Tax and enter the reasons for your dispute.
To dispute an entire invoice, click on the invoice number from the Account Summary screen. On the Invoice Detail screen, click Dispute Invoice. Individual shipments and related charges can be disputed from the Shipment Detail screens.
When you select Dispute, you’ll be asked to select a reason for the dispute and to provide the dollar amount being disputed.
After you submit a dispute request, it will be appropriately researched, and a response will be provided in FedEx Billing Online within three business days. Details pertaining to resolved disputes will be visible on the invoice history page. Confirmation will be sent by e-mail. Click the View Invoice History link on the Invoice Details screen to see the status of resolved disputes.
You can check pending disputed items and their status at any time by clicking on the In Dispute tab on the Account Summary screen of FedEx Billing Online.
Yes. If it is preferred or required not to save a payment profile on FedEx Billing Online, a one-time credit card payment can be made without the need to save the information.
Once all invoices are selected, select pay, then select credit card and finally select Create One Time Payment.
The preferred payment method is to pay via EFT or credit/debit card by entering banking information in FedEx Billing Online. These payments will be displayed in FBO once they are scheduled and indicate once the payment is processing.
This method leads to a fully automated application of payments with no need for a separate remittance to be sent. It also allows for full payment status (scheduled, submitted, pending) updates in FBO, and it is the most efficient payment option available.
FedEx Billing Online will display any invoice open for the respective account until it has been closed in the FedEx accounts receivable systems. Therefore, if the payment in question was scheduled and processed in FedEx Billing Online, information on that payment can be found by searching the Payment Reference number.
If the payment was done outside of FedEx Billing Online, the invoices will not show paid until the payment has been received and applied. If you have made a payment outside of FedEx Billing Online and the funds have been drawn from the account, but the invoices still show open, please reach out to our cash applications team.
For research on payments made not using EFT or credit card in FedEx Billing Online, please email firstname.lastname@example.org. In the subject line include the type of payment made, (i.e., if made through a third-party online banking service, subject line should be Online Banking). Please include as much detail on the payment as possible, including date of the payment, date it cleared the bank, documentation from the bank (i.e. front/back copy of a cleared check), the total amount of the payment, and the invoices the payment should be applied to. You will receive a confirmation email with a case number.
Click on the Search/Downloads tab at the top of any page within FedEx Billing Online and select the New Search or Download option. On this page are three important features that give you the power to search and download information you need.
- Use the Quick Search feature if you know the specific item you need to find (i.e., invoice number, tracking ID and reference number). Enter the information and click Quick Search. Your results will be displayed and available to download. You can select from criteria to ensure the download file is what you expect.
- Use the Search feature to find invoices that contain a particular service, are in a certain status or span a specified date range. You don't need a specific invoice number or tracking ID. Select from the various drop-down boxes and click Search or Download Data. For searches, your results will be displayed and available to download. You can select from criteria to ensure the download file is what you expect.
- Use the Saved Searches feature in the Search section to store and repeat use of customized download searches. Saved Searches enables you to save time by entering the download criteria only once.
You can save a few steps in the process for invoice downloads by signing up for automatic downloads. Use the Automatic Download option on the Search and Download Settings screen; you’ll be prompted to select a download template and file type. Download files will automatically be created as soon as the invoice is available in FedEx Billing Online. You’ll receive an email notification when your invoice and download are ready in the Download Center.
Creating and running rules allows you to create a shipment data record containing fields populated with a cost center code. This makes cost allocation much more efficient.
Rules may be saved, rerun or set to run automatically against any new invoices. See the FedEx Billing Online user guide for in-depth instructions on creating, running and managing rules.
You can change existing reference information or add reference information in the Reference field. From the Tracking ID/Shipment Detail page, click Edit. Editable fields will appear where you can enter and submit changes to your reference information.
Clicking on the Download Center feature will provide access to any download files you have requested. The status of the download is displayed. Download files are available for 14 days.
After the report is compiled, you can export the date to a local computer. Select the file you want to download and click Save. Choose the location on your system where you would like to save the file. You can either leave the default file name that FedEx provides or replace it with a file name of your choice.
To review all data field attributes, download the FedEx Express and FedEx Ground dictionary (PDF) .
Two sample download files are available for your review
From Quick Search, Search (if available) or Saved Searches (if available), click Download Data. If using Search, once you find matches, you can choose to download the results using a default template or create a customized download file using a custom template.
Downloads will contain only the information displayed on the Report Results screen. If you desire detailed information, create a customized download file that you can name and later retrieve from the Download Center.
To download a file from the Download Center, right-click on the file name and select Save Target As or Save Link As. Then, select the Save option presented to you by your browser.
While logged in to FedEx Billing Online, select Manage Account Settings under My Options. You can add new primary accounts or sub-accounts to an existing primary.
Select My Options at the top of the page. In the Administration section, you can update your FedEx Billing Online profile, add/delete accounts, add/delete users, edit banking information and more. The FedEx Billing Online administrator is responsible for updating the overall account settings, such as adding/deleting accounts, adding/deleting users, editing banking account information and more.
Select fedex.com Profile from the My Options menu to edit your username and password.
Only the FedEx Billing Online administrator can add new users to an account. From My Options, select Manage Users and Invite New User. You can assign users to pay and view invoices, or to only view invoices. Once you’ve entered the required information, FedEx Billing Online will email an invitation to the new user.
To view a list of users with access to your FedEx Billing Online account, go to the My Options tab and select Manage Users. You can edit information for each user or delete a user altogether. Only the FedEx Billing Online administrator can perform these functions.
Yes. From the My Options tab, select Manage Account Settings. From there, you can create a link with other accounts, edit linked accounts, delete linked accounts and add new ones. Only the FedEx Billing Online administrator can perform these functions.
From the My Options tab, select Manage Account Settings. In the administration functions list, select Billing Medium to Paper. Only the FedEx Billing Online administrator can perform this function.
Go to Manage Payment Preferences and select Add an EFT Profile, Add a Credit Card Profile or Edit. You can submit a new bank routing number and bank account number or credit card number. Only the FedEx Billing Online administrator can perform this function.
You can also enroll in automatic payments on this page. The system allows you to select the maximum invoice amount to be automatically paid and the number of days (up to 15) from the invoice issue date for payments to be processed.
From the My Options tab, select Manage Payment Preferences to add, edit or remove payment profiles. You can create five credit card payment profiles and 10 electronic funds transfer (EFT) profiles. You can also enroll in AutoPay, which enables automatic payment scheduling and a set dollar limit for those payment transactions.
The FedEx Billing Online Support Group has access to all of your account information, except your password.
On the FedEx Billing Online login screen, click the Forgot Your Password link. You’ll be prompted to fill in information to verify your identity and will receive a password reminder via email.
Yes. The accounts administrator can go in at any time and change administrator rights to any secondary standard user.
Click on the My Options tab and select Manager Users. If the individual becoming the administrator is not already a secondary user, first the existing administrator must invite them as a new user. Once listed as a new user, the admin can click “Change Administrator.” Select the desired user from the drop-down, and then select “Change Administrator.”
If the administrator has already left the company, please contact FedEx customer service at 1.800.463.3339 and speak to a representative to assist.
FedEx does not provide invoices for shipments billed to a credit card. The airbill copy and credit card statement serve as a receipt.
Logged-in users can submit a dispute through FedEx Billing Online by clicking Research on the Shipment Details screen.
For incorrect duty and tax charges, you can also download the application forms below and send them to the address provided on the forms:
Module G, 4th Floor
Memphis, TN 38116
Module G, 4th Floor
Memphis, TN 38116
Please include the invoice numbers with your payment and, using your remittance advice, send the payment to one of the following:
By U.S. Postal Service
If you are not using Electronic Data Interchange (EDI) or FedEx Billing Online, and your billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, PR, RI, SC, VA, VT or WV, mail your payment and remittance detail to:
P.O. Box 371461
Pittsburgh, PA 15250-7461
If you are not using EDI or FedEx Billing Online, and your billing address is in AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI or WY, mail your payment and remittance detail to:
P.O. Box 94515
Palatine, IL 60094-4515
If you are not using EDI or FedEx Billing Online, and your billing address is in AL, AR, FL, GA, LA, MS, OK, TN or TX, mail your payment and remittance detail to:
P.O. Box 660481
Dallas, TX 75266-0481
If you are not using EDI or FedEx Billing Online, and your billing address is in AZ, CA, HI, NV, OR or UT, mail payment and remittance detail to:
P.O. Box 7221
Pasadena, CA 91109-7321
If you receive your invoices via EDI, mail your payment and remittance details to:
P.O. Box 371741
Pittsburgh, PA 15250-7741
If you receive your invoices via FedEx Billing Online, mail your payment and remittance detail to:
FedEx Billing Online Plus
P.O. Box 371599
Pittsburgh, PA 15250-7599
By FedEx® Envelope
Mail your payment and remittance detail to:
FedEx Lockbox 360353
500 Ross St.
Pittsburgh, PA 15262
Unfortunately, for security reasons we are unable to provide rate information on specific tracking numbers via fedex.com.
You will need internet access and a web browser.
To register for FedEx Freight Billing Online, go to the login page by selecting View & Pay Bill under the Support tab at fedex.com. If you already have a fedex.com username and password (previously Freight My Account), enter it and click Login. If you’re new to fedex.com, register by clicking on the Sign Up Now link on the login page.
Upon the first login, please link any and all FedEx Freight bill-to account numbers. This is done through Freight Billing Online – Settings tab – Account Management. To successfully link the bill-to account, you will need an invoice number billed to the account within the last 6 months.
The accounts covered with FedEx Freight Billing Online are those you have linked under Settings tab – Account Management. All will need to be linked separately upon first login/registration only. If later you wish to add or delete any accounts that are tied to the user account, this can be completed by accessing the Settings tab within FedEx Freight Billing Online.
When you log in to FedEx Freight Billing Online, you’ll see the Open tab, which includes a list of your open invoices with corresponding invoice balances, your total amount due and total dispute amount, if applicable.
Invoices can be sorted via all column headings under both the Open and Closed tabs by clicking the column header you are desiring to sort by (e.g., Account Number, Invoice Date, Freight Bill #.) All columns can be sorted in ascending or descending order, as well as in customizable form. For simplicity, click the column header of the information you wish to sort. The first click will sort the list by the values in the column you selected, in ascending order. Click the same column header again to sort the list in descending order.
To view invoice-level detail, click the PDF icon on the Open screen next to the specific invoice for which you need detail. A separate browser window will then open with the PDF of the invoice and all supporting details for detail review.
If you have initiated a dispute on an invoice, the “Dispute Total” column will appear with the amount of the dispute next to that invoice in the Open screen.
Invoices and supporting document information are available for one year after the invoice date on the Closed screen.
You can print a copy of the original invoice by clicking the PDF icon on the Open screen next to the invoice. A new browser window will open a copy of your original invoice as a PDF, as well as any corrected invoices and supporting documents. You can then print it by selecting Print from the File menu.
There are two methods of payment currently available with FedEx Freight Billing Online: electronic funds transfer or credit card. You can schedule payments of FedEx Freight invoices from your bank account via electronic funds transfer (EFT) or from your credit card. Banking information needed to perform an EFT payment or credit card information can be added by accessing the Settings screen, Payment Settings subtab within FedEx Freight Billing Online.
Even though you’ve provided FedEx Freight your banking information, we will request a transfer of funds only when you tell us to do so by scheduling and/or submitting payment for specific invoices through FedEx Freight Billing Online.
You must pay invoices/shipments that appear within FedEx Freight Billing Online by electronic funds transfer (EFT) or credit card. Invoices that are open for payment are available from the Open screen. The invoices are displayed in a list; you can choose all invoices to pay by clicking the checkbox at the top of the table or selecting individual invoices. Choose as many invoices as you like and click Pay Invoices. You’ll see a summary of all the items selected for payment. Click Next to continue to Authorization. On the Authorization screen, review the total and invoices you have selected to pay and click Authorize to complete. After you have submitted authorization of the payment, you will receive immediate confirmation on the screen and will receive and email with the details as well.
When you click Pay Invoices, you’ll reach the Payment Details screen, where you can review the selected items before submitting payment. You may schedule a payment for a future date by changing the Payment Date field to the desired scheduled pay date. Click Next to continue to authorization of the scheduled payment.
Yes. Each time you schedule a payment, you’ll receive a confirmation number for your records via the screen in FedEx Freight Billing Online, as well as via email.
When a payment request is submitted, you’ll receive a confirmation number that identifies a specific payment. The status of your payment will be updated immediately by showing the amount paid in the Paid Online field next to the invoice(s) paid. Invoices will have the Amount Due field changed to $0.00 and moved over to the Closed tab once the payment has been applied to the invoice(s).
If you have questions about an invoice and feel the need to dispute it prior to payment, you can click the notepad and magnifying glass icon (in the Detail column) next to the specific invoice in question. You will be navigated to a dispute page where you can select a reason for the dispute. Enter other needed information and detail for the FedEx Freight team to review in the Comment section.
Select the invoices (or payments) you’d like to download, then click Download. You will then be asked to select the file format. Enter any needed information (where applicable). Click Download. For invoices, you will immediately receive the download within your browser to save. For payments, you will receive an email with the file to the email assigned to the user id/credentials.
To link accounts to your user ID/credentials for FedEx Freight Billing Online, you will need the account number you desire to link and an invoice (open or closed) billed to that specific account number within the last six months. Once logged in to FedEx Freight Billing Online, select the Settings screen and the Account Management subtab. Click Add New Account at the bottom left of the table. You will then be asked to enter the account number and invoice billed to that account for verification. Click Save. If successful, you will be navigated back to the Account Management main screen and will have the account viewable under the list of linked accounts. If unsuccessful, you will receive an error on the page and will be asked to retry.
Go to the Settings screen and select the Payment Settings subtab. This screen will show all current payment profiles. Here you will be able to add a new bank account or credit card by selecting the button next to the desired type at the bottom of the Payment Accounts table. You can edit or delete any existing payment accounts by clicking Edit or Delete next to the account type.
You can also enroll in automatic payments on this page by selecting the Auto-Pay Settings tab. The system allows you to select the maximum invoice amount to be automatically paid, and which account(s) to allow the automatic payment on. The payments will be automatically made on the invoice due date.
The FedEx Freight Billing Online Support Group has access to all of your account information, except your password.