Hands typing on laptop

File a Claim

File a Claim

Use the online tool to file a claim for shipments that are damaged, lost or missing contents.

Use the online tool to file a claim for shipments that are damaged, lost or missing contents.

Start a claim Start a claim

File a claim for FedEx Express®, FedEx Ground® or FedEx Freight® shipments. Filing is fast and easy, and there’s no need to log in.

Filing Online: A Process Packed With Benefits

document icon

Easy Filing
Start your claim without logging in by entering the shipment tracking number.

information icon

Automated Information
We’ll pre-populate your claim with information from your account after you’ve logged in.

gear icon

Informative Updates
Set up account preferences for notifications, proactive emails, claim payments and administrative functions.

desktop icon

Convenient Claim Access
Check your claim’s status, cancel your claim or view details online — all on your schedule.

Reports icon

Flexible Reporting
View, download and share your claim reports up to 12 months after you file a claim.

Account icon

Account Control
You determine who can access your account’s claim filing, status and reports.

How to File: Step-by-Step Instructions

Use these instructions to file claims for FedEx Express®, FedEx Ground® and FedEx Freight® shipments from:

  • Within the U.S.
  • The U.S. to other countries
  • Canada to the U.S.

For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339.

- Enter your tracking/PRO number.
- Select your claim type.
- Complete the online claim form.

(Documentation is not required for claims with declared values of less than $100)

Drag and drop documents from your computer to your claim. Supporting documents can include:

- Scan of FedEx® US Airbill, FedEx Ship Manager® printout, and/or FedEx Ground Pickup Record
- Photos of package and damaged contents (if applicable)
- Serial number(s) of damaged or lost merchandise
- Proof-of-value documentation, such as:
- Copy of original invoice from vendor/supplier
- Copy of retail invoice/receipt
- Final confirmation screen of an online order with proof of payment
- Itemized repair invoice or statement of non-repair
- Appraisal(s) - Expense statement

Review your information, submit the claim form, and print the case number page for your records.

We will notify you if your claim requires an inspection. Maintain the shipment’s original packaging (including cartons and contents) for inspection and keep them until your claim is resolved.

You can conduct your own package inspections for FedEx Express or FedEx Ground shipments in the U.S. with a declared value greater than $100 and less than $1,000. Simply download and complete the Inspection Report (400 Kb PDF). Upload and attach any digital images of your shipment’s packaging and/or content to send with the inspection report. Email or mail the completed report and images to the address indicated on the form.

Check the status of your claim online or request email updates. Most submitted claims are resolved in five to seven business days, unless additional research is needed.

We will notify you when your claim is resolved.

Batch Claims: File Up to 200 Claims at Once

Use these instructions to file a single claim using a two-step process, or up to 200 claims at one time for FedEx Express®, FedEx Ground® and FedEx Freight® shipments from:

  • Within the U.S
  • The U.S. to other countries
  • Canada to the U.S.

For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339.

Step 1: Log in to fedex.com
- If you don’t have a FedEx account, find the type of account that's right for you.


Step 2: Select the File Batch Claims tab and download the template

Step 3: Fill in your claims data and save your file

Step 4: Use the “Browse” function to select and upload the file

- Your uploaded claims will appear at the bottom of the page.


Step 5: Review and update your batch claims
- FedEx saves you time by reviewing your batch claims for errors before you submit them.
- Message and error alerts will guide you through the claims that require further attention.
- As you make corrections and add documentation, click Refresh Table to view updated status based on your most recent changes.
- You can save your claim at any time and come back to it later.
- When all your claims show the green icon, you’re ready to submit your batch claim.


Step 6: Submit your batch claim
- Review your information and submit your batch claim.
- Print your case number page for your records.

Mail or Fax Your Claim

To file by mail or fax, start by downloading the proper claim form and instructions in PDF format. (You will need the free Adobe Reader.)


Submit Claims via Mail

FedEx Cargo Claims Dept.
P.O. Box 256
Pittsburgh, PA 15230

Submit Claims via Fax

Send your claims documentation toll free to:

Attention: XXX
1.877.229.4766


Important Tips to Keep in Mind

When filing a claim — whether you send it online, by mail or via fax — keep in mind these key tips:

File Promptly

You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.

Be Prepared

You will need your tracking number to submit a claim online.

Attach Supporting Documents

You can file a claim and include supporting documentation, or add it later. Simply drag and drop documents from your desktop to your claim form. For damaged items, attach documentation such as proof of value (invoice or appraisal) and photos of the damage.

Was Your Shipment Late?

Request an adjustment for the FedEx money-back guarantee.



Add Supporting Documents

To speed up your claim process, upload supporting documentation as soon as you get it.