FedEx can ship for less than the Post Office. Two-day retail shipping, one flat rate. FedEx One Rate.*
Protecting your data is important to us.
Please read the FedEx Delivery Manager Privacy Notice. - Latest revision January 2023
Here's what you'll find on this page:
Receive packages when and how it’s convenient.
Get alerts, request to redirect packages, place holds, and more.
Read FAQs about common delivery topics.
How FedEx Delivery Manager helps you
FedEx Delivery Manager lets you decide when, where, and how you receive packages that are being shipped to your home. Plus, it’s free to sign up.
Tracking
Get clear package visibility with tracking, plus notifications via email and text. Know when shipments are sent and when to expect them.
Security
Avoid damage and theft by having shipments delivered to any of our 60,000+ retail network locations. Then pick them up on your schedule.
Control
Get deliveries when and how it’s convenient by leaving instructions for your delivery driver or scheduling a delivery at a time that works for you.*
*Scheduling a delivery time is a premium service. Prices vary based on location and are determined when services are requested.
*Scheduling a delivery time is a premium service. Prices
vary based on location and are determined when
services are requested.
Find your way with the How-to Hub
Take packing and shipping into your own hands. Get tons of useful tips, tutorials, and how-to guides for everything from creating a label to packing a bike. You’ll also get insights and articles to help you ship smarter, save money, and grow your business.
What you can do with FedEx Delivery Manager
Sign up and take advantage of these services, which are included with your free account.
Stay informed with delivery notifications.
Keep track of your package with alerts, including picture proof of delivery or delivery attempt. Choose to get your notifications via email, text, phone, mobile app, or a combination.
Receive picture proof of delivery or delivery attempt.
Get visual confirmation that your package was dropped off. Or see that we dropped by and tried to deliver it. Then, you can take the next steps to get your package.
Request to redirect a package for free when you won't be home.
Sometimes you need to redirect a package that’s already heading your way. With FedEx Delivery Manager, you can request to have it sent to one of thousands of retail pickup locations, including Walgreens, FedEx Office, and Dollar General, free of charge. Find out more about having a package held at a retail location.
Allow someone else to pick up a package for you.
After redirecting a package to a FedEx location, you can choose to show a QR code instead of using a government-issued ID when picking up your package. This means you can send that QR code to someone else who can pick up your package for you, making pickup faster and more convenient. (Not available for packages that require an adult signature.)
Sign for a package—even if you won’t be home to receive it.
Use your phone or computer to virtually sign for a package in advance, authorizing the driver to leave the shipment. (Not available for packages that require an adult or direct physical signature.) Read more about FedEx signature requirements.
Save package delivery instructions for your driver.
Specify where you want packages delivered (at a side door, under an awning, or to your apartment office, for example). Or ask the driver not to ring your doorbell or knock on your door. Input instructions once, and they will apply for all future deliveries to your address. Find out how specifying preferences in FedEx Delivery Manager can help reduce package theft.
Be sure about the driver who’s at your door.
You’ll see your driver’s name and photo when you track an eligible package.
Place a vacation hold on packages.
Need to have packages held for a while? We can hold all your FedEx deliveries for up to two weeks for no extra charge. Then we’ll resume delivery to your address when you’re ready. Get more details about vacation holds.
Shop, save, and ship fast & free with ShopRunner.
FedEx Delivery Manager users get a free ShopRunner membership to enjoy exclusive benefits, including free 2-day shipping, member discounts, and more at select stores. Make shopping online unexpectedly simple with ShopRunner by FedEx. Shop thousands of brands and save with today's best deals, all in one place.
Act on a FedEx door tag.
If you received a door tag, it means we tried to deliver your package but couldn’t for some reason. You can use FedEx Delivery Manager to find out where your package is. Then you can request a delivery reattempt, redirect the package, or reject the shipment. Get more info on how to handle FedEx door tags.
Protecting your data is important to us.
Please read the FedEx Delivery Manager Privacy Notice.
Latest revision 6.20.22.
Receive guidance on tracking and managing deliveries.
Find out even more about how to control your deliveries, from tracking to delivery to returns. Visit our easy-to-use guide to get started.
Certain options may not apply to specific deliveries. For example, some shippers may restrict certain delivery options or may not allow recipients to change the destination once the shipment is in transit. FedEx Delivery Manager will allow recipients to select only eligible delivery options.
Need help signing up?
Get step-by-step guidance on registering for FedEx Delivery Manager, plus tips for activating your account by text and mail.
Premium services
Need a little extra?
Take advantage of these premium perks.*
Need a little extra? Take advantage of these premium perks.*
Request a specific delivery date and time.
Receive your package when it fits your schedule.
- Choose a time between 5 p.m. and 8 p.m. on your scheduled delivery day
for $5.55 per package. - Choose a time within a 2-hour window up to 7 calendar days after the original
delivery date for $11.50 per package.
Receive your package when it fits your schedule.
- Choose a time between 5 p.m. and 8 p.m. on your scheduled delivery day for $5.55 per package.
- Choose a time within a 2-hour window up to 7 calendar days after the original delivery date for $11.50 per package.
Change your delivery address to another residence.
Have your package rerouted to a neighbor, family member, or friend.
For rerouting within 120 miles of the original destination, the fee is $5.55
per package.
For rerouting more than 120 miles from the original destination, the fees are:
- $33.50 per package (delivery 1 day after the original scheduled delivery date)
- $22.50 per package (delivery 3 days after the original scheduled delivery date)
- $14.50 per package (for FedEx Ground® or FedEx Home Delivery®)
Have your package rerouted to a neighbor, family member, or friend.
For rerouting within 120 miles of the original destination, the fee is $5.55 per package.
For rerouting more than 120 miles from the original destination, the fees are:
- $33.50 per package (delivery 1 day after the original scheduled delivery date)
- $22.50 per package (delivery 3 days after the original scheduled delivery date)
- $14.50 per package (via FedEx Ground® or FedEx Home Delivery®)
*These services start at $5.55 per package but vary based on location. Pricing is determined when services are requested. See terms of use.
*These services start at $5.55 per package but vary
based on location. Pricing is determined when services
are requested. See terms of use.
Answers to your questions
Service overview
What is FedEx Delivery Manager?
FedEx Delivery Manager allows you to customize your delivery preferences, manage delivery times and locations, and keep track of your FedEx deliveries. FedEx Delivery Manager is available via the web and with a mobile app for Android or iOS.
Can I use FedEx Delivery Manager for my business?
FedEx Delivery Manager supports packages that are delivered to residential addresses.
Free and premium services
What is the cost to sign up?
Signing up is free, as are the most frequently used options. A few of the delivery options are only available for a fee.
Which options are complimentary with FedEx Delivery Manager?
- Signing up
- Saving preferences
- Receiving text alerts
- Tracking shipments
- Signing for eligible* packages remotely
- Using map view to follow your package, so you know when it will arrive
- Providing delivery instructions
- Request to redirect your package for pickup at a FedEx retail network location
- Redelivering your package
- Requesting a vacation hold (up to 14 days)
*Not available for packages that require an adult or direct signature.
Which FedEx Delivery Manager options require an additional fee?
These services start at $5.55 per package. Fees vary based on location and will be determined when you
request them.
- Rerouting your delivery to another residential location
- Requesting a specific delivery date and/or delivery time
Accessing FedEx Delivery Manager and selecting options
Do I have to download the FedEx® Mobile app?
The FedEx Mobile app is a convenient way to manage deliveries, but it’s not required to get the full benefits of FedEx Delivery Manager. You can access the same options online.
Why are certain delivery options unavailable to me?
Certain options may not apply to specific deliveries. For example, some shippers may restrict certain delivery options or may not allow recipients to change the destination once the shipment is in transit. FedEx Delivery Manager will allow recipients to select only eligible delivery options.
How do I update my delivery address?
- Login to fedex.com and click FedEx Delivery Manager in the left navigation pane.
- Scroll down to the section labeled Delivery addresses for: [your name].
- Click Add another delivery address.
- Enter your new address and delete the old one.
- Wait for the email or text code to verify your change.
- Login to fedex.com and click FedEx Delivery Manager in the left navigation pane.
- Scroll down to the section labeled Delivery addresses for: [your name].
- Click Add another delivery address.
- Enter your new address and delete the old one.
- Wait for the email or text code to verify your change.
Note: To update your contact and billing addresses, use the fields at the top of the page.
Rerouting shipments
Can I have my package delivered to a different address?
It’s easy to request that a package be held for pickup at a location near you. You can choose delivery to one of thousands of convenient locations like Walgreens, select Dollar General locations, select grocery stores, and FedEx Office locations.
Start by entering your tracking number and selecting Manage Delivery. If you make your request before midnight the day before your delivery is scheduled, your package will be available for pickup the next day. A secure FedEx location will hold your package for up to 7 days.
You can also choose a different residential destination for your package for an additional fee. Choose to receive updates via email, text, and/or phone.
Why was my package taken to a FedEx location for pickup?
If a delivery requires a signature or we can’t leave the package at your home, we may deliver it to a nearby secure location, like a FedEx Office or Walgreens, for you to pick it up. With extended business hours, you can stop by the location listed on your door tag to pick up your package when it’s convenient for you, as early as the same day.
How does a vacation hold work?
When you select a vacation hold, you specify the date range, and we will stop delivering FedEx packages to your home for that time frame, up to 14 days. We will resume delivery on the first business day after the hold end date.
*Additional services like Saturday Delivery and FedEx® Delivery Signature Options are available for additional fees.