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Guide for tracking & managing deliveries

Guide for tracking & managing deliveries

The Shipathon is here

We are experiencing a record-breaking volume of shipments this holiday season, but no matter how many packages we handle, each one is important to us. We are doing everything we can to get your shipments to you safely and in time for the holidays. Use the helpful links and information below to learn more about tracking and managing your home deliveries. 



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Expecting a package? Let us help you manage your delivery.

Gain more control of your packages and when they arrive.

Get convenience and flexibility for deliveries to your home with FedEx Delivery Manager. You can view upcoming deliveries to your home address, get status updates, change the recipient address or reschedule the delivery date and more. Check out the video to learn how to redirect a package and the many benefits of FedEx Delivery Manager. 


Not going to be home to receive your FedEx package?

Keep your packages safe and holiday gifts a secret by controlling when and where they are delivered. If your package is already on its way, ask us to redirect it to one of our thousands of convenient pick-up locations. All you need is the shipment tracking ID to get started.

Want to learn more about how to prevent package theft?

As online shopping and the number of packages delivered to homes grow, so do concerns over package security. With FedEx Delivery Manager, we've got options to have packages delivered to nearby locations instead of your porch. See what else others are doing to keep their packages safe and how you can, too.

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Delivery hours and service times

We generally makes deliveries from 8 AM to 8 PM, Monday-Friday; and on Saturday and Sunday for residential deliveries. If you got a message that says FedEx will deliver your package by end of day, that means your package should arrive before 8 PM on the delivery date.

View FedEx store hours, including Openings and Closings for holidays and local restrictions related to COVID-19. 

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How to track packages

Tracking a package with FedEx is easy.  Locate your FedEx package using a tracking number, track by reference or track by transportation control number (TCN). You can also track by using a FedEx Office order number or the number found on your door tag. Use one of the convenient options below to gain insight on your upcoming delivery. 

 

Track your package:

  • By visiting our tracking web application.
  • By downloading the FedEx® Mobile app and entering your tracking number or scanning the barcode on your door tag. You will get specific information about your missed shipment and your available delivery options.
  • By texting “follow” and your door tag number to 48773 (ex: follow DT999999999999).
  • By calling 1.800.GoFedEx (1.800.463.3339) and say “track my package,” then follow the prompts.

 

Where is my package?

With so many packages coming your way this holiday season, understanding their tracking status is important. Check out this video to learn more about tracking your package and what its tracking status may mean. 

Understanding tracking terms and delivery status

In transit means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck. It may be at a FedEx facility. 

Out for delivery means that your package was scanned by a package handler and placed onto a pallet to be loaded onto a FedEx truck for delivery.

No scheduled delivery date at this time means estimated delivery date may not be available at this time or that FedEx does not have the package in its possession yet. When a shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the package to be delivered. Delivery commitment changes based on the type of delays and our effort to lessen the delay.

Scheduled delivery is now pending means that every effort is being made to deliver your package as soon as possible. Delivery commitments change based on the type of delay and our effort to mitigate the delay. Please continue to use your tracking number to access your most up-to-date information regarding your package. Find out more about your upcoming delivery by visiting FedEx tracking or FedEx Delivery Manager®.

Delivery exception means that an unexpected event is preventing delivery of your package. Some examples of delivery exceptions include a customs delay, holiday closure impacts, missing documentation or other situations. To receive more information about the status of your package, sign up for FedEx Delivery Manager®.

Shipments receive updates at various points in their journeys between pickup and delivery. The frequency of scans varies, and it is not unusual for a shipment to go more than 24 hours without an update on its way, especially during periods of long travel.

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Missed delivery or attempted delivery

Did you receive a door tag for a missed delivery?

A door tag may be left if you’re not home and your delivery requires your signature. A door tag may also be left if the courier can’t find a secure place to leave your package. Check the door tag for the tracking information and the date of the next delivery attempt. 

We will hold your package for up to 10 days for FedEx Ground® residential deliveries and five days for FedEx Express® service before it’s returned to the shipper. You can find where to pick up your missed delivery by tracking your package using your door tag number or tracking number. 

You can also track your package:

  • By downloading the FedEx® Mobile app and scanning the barcode on your door tag. You will get specific information about your missed shipment and your available delivery options.
  • By texting “follow” and your door tag number to 48773 (ex: follow DT999999999999).
  • By calling 1.800.GoFedEx (1.800.463.3339) and say “track my package,” then follow the prompts.

To pick up your missed delivery:

  • Bring the door tag or tracking number and a government-issued photo ID to your pickup location. Give them to the team member and sign for your package. If the address on your government-issued photo ID doesn’t match the address on the label, make sure to bring an alternative ID with a matching address. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement.

You may have an option to:

  • Authorize a next-business-day redelivery by completing the form on the back of your door tag and leaving your signature.

 

 

 

Your package may be held at a FedEx location close to your home for various reasons:

  • Missed delivery
    • You are not home and the delivery requires your signature.
    • The courier cannot find a secure location to leave your package.
  • Vacation Hold
    • If you placed a temporary Vacation Hold through FedEx Delivery Manager, deliveries to your residential address are suspended for the date range you specify, up to 14 days. We’ll resume normal delivery on the first business day after your specified end date. To remove a Vacation Hold, use FedEx Delivery Manager

Use our online tool to file a claim for FedEx Express®, FedEx Ground® or FedEx Freight® shipments that are damaged, lost or missing.

Track your package to access the most up-to-date information regarding your delivery. If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment should arrive.

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Service delays and disruptions

Uncontrollable events, such as weather, natural disasters and local restrictions related to COVID-19 may disrupt delivery schedules. Keep up with the latest service alerts, or sign up for alerts on service delays and disruptions to stay a step ahead. 

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Planning a return

Returns made easy

Need to make a return? You can create a return shipping label online or visit a nearby participating FedEx location to start the returns process. If you already have a return shipping label and a packed box, you’re ready to drop-off at one of thousands of convenient locations around the country, including FedEx Office, Walgreens and select Dollar General stores. 


Need to create a return shipping label?

When you're paying to return an item, you can create a shipping label online and print it at home. Or, visit a participating FedEx location to start the return process.

Already have a return shipping label?

Pack your box at home or get packaging supplies at one of our convenient FedEx locations. Once packed, attach the label and you’re ready for drop-off. 

Need to schedule a pickup for your package?

Arrange a pickup for your shipment, and we’ll send a FedEx courier to your location.  Print a label and schedule a pickup through FedEx Ship Manager.