Service Delays and Regulatory Updates
How we’re responding to COVID-19
Our first priority has always been the health and safety of our team members, customers, and communities. So we’re taking every step to protect you and our team members while continuing to deliver the best service and experience. And we’re more committed than ever to making sure that you get the items you need when you need them, whether they’re for your health, home, or business. Get the latest service impact information.
Our first priority has always been the health and safety of our team members, customers, and communities. So we’re taking every step to protect you and our team members while continuing to deliver the best service and experience. And we’re more committed than ever to making sure that you get the items you need when you need them, whether they’re for your health, home, or business. Get the latest service impact information.
Last updated: June 4, 2020
Protests Across the U.S.
FedEx is closely monitoring the protests and related civil unrest across the U.S. In certain areas, local restrictions and curfews may cause unavoidable service delays. In keeping team member and customer safety a top priority, we are activating contingency plans in the most heavily impacted areas.
We are temporarily suspending FedEx Ground delivery to the following zip codes in the Chicago area. Shipments received as of June 3 will be Returned to Shipper. Shipments received before June 3 will be held at the FedEx Ground location and delivered as soon as possible.
Chicago, IL: 60402, 60605, 60615, 60616, 60617, 60619, 60620, 60621, 60624, 60628, 60636, 60644, 60649, 60651, 60653, and 60804
Additionally, customers may experience significant temporary service delays in the Oak Park, Mich., area.
Click here to download affected cities, states and ZIP Codes.
We are committed to providing service to the best of our ability and will continue to do so in areas that are accessible during this time. FedEx Ground will resume normal service in all impacted areas as soon as possible. We offer our sincerest apologies for any inconvenience caused by these delays.
Shipping to affected areas?
To help avoid or minimize delays, we also encourage you to contact your recipients to verify whether their location is open and able to receive deliveries. Shipments not delivered due to local restrictions or other impacts of the protests will be secured in one of our facilities unless otherwise noted. Delivery will be attempted when local restrictions have been lifted.
Note that potential service disruptions may vary by location and may not be the same for FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc.
Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center.
Stay connected with service delays and disruptions
When the unexpected happens, communication is key. Uncontrollable events like weather or natural disasters can disrupt transportation flow—and your supply chain. When that happens, FedEx remains focused on supporting our customers and communities with services and information when you need it most. Thanks to our transportation and logistics network, we’re ready to assist with crucial humanitarian efforts as we keep commerce, healthcare, and other industries moving around the world.
Keep up with the latest Service Alerts on this page, or sign up for alerts on service delays and disruptions to stay a
step ahead.
When the unexpected happens, communication is key. Uncontrollable events like weather or natural disasters can disrupt transportation flow—and your supply chain. When that happens, FedEx remains focused on supporting our customers and communities with services and information when you need it most. Thanks to our transportation and logistics network, we’re ready to assist with crucial humanitarian efforts as we keep commerce, healthcare, and other industries moving around the world.
Keep up with the latest Service Alerts on this page, or sign up for alerts on service delays and disruptions to stay a
step ahead.
Residential deliveries
Stay in control over your deliveries. Sign up for FedEx Delivery Manager to receive notifications on when to expect your deliveries, tell your FedEx driver where to leave packages at your home, and even redirect them to another address.
Convenience, Security and
Delivery Control
Convenience, Security and Delivery Control
Sign up for FedEx Delivery Manager and receive delivery alerts, request to redirect to a FedEx location, vacation holds and more.
Regulatory Alerts and Updates
FedEx issues a regulatory alert when a new regulatory agency or legal requirement is established that may impact international shipping, or when an existing one changes.
A regulatory update can be issued to communicate any of the following:
- A previously published regulatory alert is still in effect.
- Deadlines have been extended.
- Recently announced requirements have changed.
Review the latest regulatory alerts below. The date listed is the date the alert or update is posted. All files are provided as PDFs and separated by service region. You'll need the free Adobe Reader software to open them. Download Adobe Reader.
Posted on February 17, 2020
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Online Fraud Alert
We have received reports of multiple fraudulent email campaigns disguised as FedEx delivery notices. These malicious spam emails can contain hyperlinks which, when clicked, will connect users to a compromised website that is hosting malware and can infect their computers or mobile devices. In addition, some of these emails may include an attachment, which, if opened, could infect the recipient's computer or mobile device.
These fraudulent emails have appeared with a variety of subject lines, to include the following:
- "Last reminder: First Name Last Name, please respond immediately."
- "FedEx: Not possible to make delivery"
- "FedEx Express Ticket #12345"
- "First Name FedEx International #12345"
- If you receive a message matching the description above or any email that looks suspicious, do not open the email or click on any hyperlink. Do not open any attachment. Delete the email immediately or forward it to abuse@fedex.com.
FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information. Unsolicitied emails from an unauthorized third party cannot be prevented by FedEx.
If you are expecting an email from FedEx, confirm the email was sent from an official FedEx email address (Name@fedex.com) and never access any hyperlink that does not point to www.fedex.com.
For more information about fraudulent emails visit the FedEx Trust Center.
Protecting Yourself
We invite you to go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.
Video Resources:
In the fraudulent example above, the email contains a subject line “Last reminder: FirstName LastName, please respond immediately.” Selecting the button “Update My Address” will create a new email message prepopulated with a list of email addresses. This button, when clicked, could potentially execute code in the background which may be malicious. In addition, sending your physical address to any of the listed email addresses could potentially set you up as a target for additional scams.
In the fraudulent email example above, the hyperlink denoted by the underlined “here” can point to one of many thousands of infected URLs originating from all over the globe. Hovering your mouse pointer over the link will reveal what URL you will be sent to if you click it. Just visiting the site can infect your computer. Please do not access any hyperlink that does not point to www.fedex.com.
Additional Examples of Fraudulent Emails
