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Service delays and regulatory updates

Service delays and regulatory updates

What to know about shipment delays

Record-breaking e-commerce orders, COVID-19 closures and weather events may cause package delays. Find out what you can do to manage your shipments.

Current situations affecting shipments

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Heavy package volume

Heavy package
volume

The COVID-19 pandemic has created record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays.

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COVID-19 business closures

The pandemic continues to cause businesses around the country to close. If you need to send a shipment to an area that’s experiencing closures, contact your recipient before you ship to ensure they’re open and able to receive your package.

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Weather and other service disruptions

Seasonal weather events and other disruptions may occur and cause delays for inbound and outbound shipments. Our top priorities are the safety and well-being of our team members and providing the best service to our customers.  

Effective April 6, 2021, money-back guarantee will be reinstated for select FedEx Express services for U.S. domestic and U.S. import/export shipments.

Ways to manage your shipments

Whether you’re a shipper or a recipient, there are actions you can take to have more control over your shipments.

For shipments already in progress

If you're a shipper

Redirect your shipment

  • Have your package sent to a FedEx location to be held for the recipient at no additional charge
    • To redirect a package on fedex.com:
      • Click the Tracking dropdown
      • Enter the tracking number
      • Select “Manage Delivery”
      • Select “Hold at Location”
    • Or call 1.800.GoFedEx 1.800.463.3339

Reroute your shipment

  • Send your package to another address by calling 1.800.GoFedEx 1.800.463.3339
  • Reroute requests are subject to restrictions; packages delivered to addresses other than the original destination may be subject to additional transportation fees and surcharges as outlined in the FedEx Service Guide
Return the shipment to you
 
  • Have the shipment returned to you by calling 1.800.GoFedEx 1.800.463.3339
  • Returns to the shipper are billed to the original shipper or the appropriate payor; the shipper or the appropriate payor must agree to pay for the return charges which include freight charges, and any applicable duties and taxes as outlined in the FedEx Service Guide

Have your shipment held at the destination service center for the recipient

To request a hold: 

  • Visit the FedEx Freight Locations page
    • Enter the ZIP code to find the service center nearest the recipient
    • Call the service center and request the hold
 

Or call Freight Customer Service at 1.866.393.4585

If you're a recipient

  • Start by tracking your shipment
  • Redirect it to a retail location or reroute it with FedEx Delivery Manager®
  • Or call the shipper and request that they redirect or reroute the shipment 
  • Start by tracking your shipment
  • Contact the shipper to have your shipment redirected to a nearby service center for you to pick up
 
 

Before shipping

  • Check the active service alerts to see if any of them apply to your package’s origin or destination area
  • Contact your recipient to ensure they’re able to receive your package
  • For FedEx Express or FedEx Ground shipments, you can choose FedEx Hold at Location when you’re creating your shipping label; your recipient will be able to pick up their package at a FedEx retail network location

For FedEx Express or FedEx Ground shipments

  • Have your shipper send your package to an alternate address that hasn’t been affected by a service disruption
  • Allow for extra shipping time to compensate for delays

If you're a shipper

For FedEx Express® or FedEx Ground® shipments

Redirect your shipment

  • Have your package sent to a FedEx location to be held for the recipient at no additional charge
    • Redirect a package on fedex.com:
      • Click the Tracking dropdown
      • Enter the tracking number
      • Select “Manage Delivery”
      • Select “Hold at Location”
    • Or call 1.800.GoFedEx 1.800.463.3339

Reroute your shipment

  • Send your package to another address by calling 1.800.GoFedEx 1.800.463.3339
  • Reroute requests are subject to restrictions. Packages delivered to addresses other than the original destination may be subject to additional transportation fees and surcharges as outlined in the FedEx Service Guide
Return the shipment to you
  • Have the shipment returned to you by calling 1.800.GoFedEx 1.800.463.3339
  • Returns to the shipper are billed to the original shipper or the appropriate payor. The shipper or the appropriate payor must agree to pay for the return charges which include freight charges, and any applicable duties and taxes as outlined in the FedEx Service Guide.

For FedEx Freight® shipments
  • Have your shipment held at the destination service center for the recipient
  • To request a hold: 
    • Visit the FedEx Freight Locations page
      • Enter the ZIP code to find the service center nearest the recipient
      • Call the service center and request the hold
    • Or call Freight Customer Service at 1.866.393.4585
 

If you're a recipient
 
For FedEx Express or FedEx Ground shipments
  • Start by tracking your shipment
  • Redirect it to a retail location or reroute it with FedEx Delivery Manager®
  • Or call the shipper and request that they redirect or reroute the shipment 
For FedEx Freight shipments
  • Start by tracking your shipment
  • Contact the shipper to have your shipment redirected to a nearby service center for you to pick up
 
 

If you're a shipper

  • Check the active service alerts to see if any of them apply to your package’s origin or destination area
  • Contact your recipient to ensure they’re able to receive your package
  • For FedEx Express or FedEx Ground shipments, you can choose FedEx Hold at Location when you’re creating your shipping label; your recipient will be able to pick up their package at a FedEx retail network location
 

If you're a recipient
 
For FedEx Express or FedEx Ground shipments
  • Have your shipper send your package to an alternate address that hasn’t been affected by a service disruption
  • Allow for extra shipping time to compensate for delays

For more helpful information, see our Guide for Tracking and Managing Deliveries.

Weather and other service disruptions

There are no current alerts.

Regulatory news and updates

We issue a regulatory alert when a new regulatory agency or legal requirement is established that may impact international shipping, or when an existing one changes.

A regulatory update can be issued to communicate any of the following:

  • A previously published regulatory alert is still in effect.
  • Deadlines have been extended.
  • Recently announced requirements have changed. 

Review the latest regulatory alerts and news below. The date listed is the date the alert or update is posted. All files are provided as PDFs and separated by service region. You'll need the free Adobe Reader software to open them. Download Adobe Reader.





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Online fraud alert

We have received reports of multiple fraudulent email campaigns disguised as FedEx delivery notices. These malicious spam emails can contain hyperlinks which, when clicked, will connect users to a compromised website that is hosting malware and can infect their computers or mobile devices. In addition, some of these emails may include an attachment, which, if opened, could infect the recipient's computer or mobile device.

These fraudulent emails have appeared with a variety of subject lines, to include the following:

  • "Last reminder: First Name Last Name, please respond immediately."
  • "FedEx: Not possible to make delivery"
  • "FedEx Express Ticket #12345"
  • "First Name FedEx International #12345"
  • If you receive a message matching the description above or any email that looks suspicious, do not open the email or click on any hyperlink. Do not open any attachment. Delete the email immediately or forward it to abuse@fedex.com. 

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information. Unsolicited emails from an unauthorized third party cannot be prevented by FedEx. 

If you are expecting an email from FedEx, confirm the email was sent from an official FedEx email address (Name@fedex.com) and never access any hyperlink that does not point to www.fedex.com

Visit the Recognize and Report Fraud page for more information about fraudulent emails. 


We invite you to go to our FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.


Example of fraudulent email #1

In the fraudulent example above, the email contains a subject line “Last reminder: FirstName LastName, please respond immediately.” Selecting the button “Update My Address” will create a new email message prepopulated with a list of email addresses. This button, when clicked, could potentially execute code in the background which may be malicious. In addition, sending your physical address to any of the listed email addresses could potentially set you up as a target for additional scams.

Example of fraudulent email #2

In the fraudulent email example above, the hyperlink denoted by the underlined “here” can point to one of many thousands of infected URLs originating from all over the globe. Hovering your mouse pointer over the link will reveal what URL you will be sent to if you click it. Just visiting the site can infect your computer. Please do not access any hyperlink that does not point to www.fedex.com.

 

Additional Examples of Fraudulent Emails

Example of fraudulent email #3
Example of fraudulent email #4
Example of fraudulent email #5