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Service Delays and Regulatory Updates

Service Delays and Regulatory Updates
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How we’re responding to COVID-19

Our first priority has always been the health and safety of our team members, customers, and communities. So we’re taking every step to protect you and our team members while continuing to deliver the best service and experience. And we’re more committed than ever to making sure that you get the items you need when you need them, whether they’re for your health, home, or business. Get the latest service impact information.

Our first priority has always been the health and safety of our team members, customers, and communities. So we’re taking every step to protect you and our team members while continuing to deliver the best service and experience. And we’re more committed than ever to making sure that you get the items you need when you need them, whether they’re for your health, home, or business. Get the latest service impact information.

Remnants of Sally

September 23, 2020

Remnants of Sally continues to cause hazardous conditions across portions of AL, FL, LA and MS. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments across portions of AL, FL, LA and MS. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed.

Click here to download affected cities, states and ZIP Codes.

Up to date information on weather advisories can be found at the National Weather Service.

FedEx cares about your safety and we encourage you to prepare for natural disasters. Click here to learn how to prepare your family.

Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries.

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.

Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Our suspension of Money-Back-Guarantee is ongoing at this time due to the increase in U.S. e-commerce and other effects of the pandemic throughout the world.

 

Wildfires in Northwest U.S.

September 23, 2020

The wildfires are causing hazardous conditions in CA, ID, OR and WA. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments in the areas of CA, ID, OR and WA. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed.

Click here to download affected cities, states and ZIP Codes.

Planning to ship to the Portland area?
Due to the hazardous conditions, particularly in the Portland, OR area, we ask that customers shipping via FedEx Ground to impacted areas in or near Portland consider holding these shipments until further notice.

Shipping to other impacted areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or otherwise able to receive deliveries.

Note that potential service disruptions may not affect all FedEx operating companies, such as FedEx Express and FedEx Ground, the same. This may result in different levels of impact for cities, states and ZIP Codes serviced.

Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. Our suspension of Money-Back-Guarantee is ongoing at this time due to the increase in U.S. e-commerce and other effects of the pandemic throughout the world.

FedEx cares about your safety and we encourage you to prepare for natural disasters. Click here to learn how to prepare your family.

Stay connected with service delays and disruptions

When the unexpected happens, communication is key. Uncontrollable events like weather or natural disasters can disrupt transportation flow—and your supply chain. When that happens, FedEx remains focused on supporting our customers and communities with services and information when you need it most. Thanks to our transportation and logistics network, we’re ready to assist with crucial humanitarian efforts as we keep commerce, healthcare, and other industries moving around the world.

Keep up with the latest Service Alerts on this page, or sign up for alerts on service delays and disruptions to stay a
step ahead. 

When the unexpected happens, communication is key. Uncontrollable events like weather or natural disasters can disrupt transportation flow—and your supply chain. When that happens, FedEx remains focused on supporting our customers and communities with services and information when you need it most. Thanks to our transportation and logistics network, we’re ready to assist with crucial humanitarian efforts as we keep commerce, healthcare, and other industries moving around the world.

Keep up with the latest Service Alerts on this page, or sign up for alerts on service delays and disruptions to stay a
step ahead. 

Residential deliveries

Stay in control over your deliveries. Sign up for FedEx Delivery Manager to receive notifications on when to expect your deliveries, tell your FedEx driver where to leave packages at your home, and even redirect them to another address.

Regulatory news and updates

FedEx issues a regulatory alert when a new regulatory agency or legal requirement is established that may impact international shipping, or when an existing one changes.

A regulatory update can be issued to communicate any of the following:

  • A previously published regulatory alert is still in effect.
  • Deadlines have been extended.
  • Recently announced requirements have changed. 

Review the latest regulatory alerts and news below. The date listed is the date the alert or update is posted. All files are provided as PDFs and separated by service region. You'll need the free Adobe Reader software to open them. Download Adobe Reader.

Posted on September 4, 2020

Posted on September 3, 2020

Posted on August 27, 2020

Posted on August 20, 2020

Posted on August 10, 2020

Posted on July 31, 2020

Posted on July 29, 2020

Posted on July 27, 2020

Posted on July 2, 2020

Posted on June 30, 2020

Posted on June 24, 2020

Posted on June 11, 2020

Posted on June 9, 2020

Posted on May 18, 2020

Posted on May 14, 2020

Posted on April 23, 2020

Posted on April 22, 2020

Posted on April 15, 2020

Posted on April 13, 2020

Posted on April 8, 2020

Posted on March 31, 2020

Posted on March 18, 2020

Posted on March 18, 2020

Posted on February 17, 2020

Posted on February 17, 2020

Posted on January 30, 2020

Posted on January 21, 2020

Posted on December 23, 2019

Posted on December 16, 2019

Posted on November 21, 2019

Posted on November 15, 2019

Posted on November 11, 2019

Posted on October 22, 2019

Posted on October 14, 2019

Posted on October 14, 2019

Posted on October 10, 2019

Posted on October 2, 2019

Posted on September 25, 2019

Posted on September 10, 2019

Posted on August 29, 2019

Posted on August 23, 2019

Posted on August 6, 2019

Posted on May 23, 2019

Posted on May 21, 2019

Posted on May 21, 2019

Posted on February 26, 2019

Posted on November 29, 2018

Posted on November 1, 2018

Posted on September 26, 2018

Posted on September 18, 2018

Posted on August 8, 2018

Posted on June 21, 2018

Posted on June 21, 2018

Posted on April 25, 2018

Posted on February 14, 2018

Posted on February 6, 2018

Posted on February 6, 2018

Posted on December 21, 2017

 

Online Fraud Alert

We have received reports of multiple fraudulent email campaigns disguised as FedEx delivery notices. These malicious spam emails can contain hyperlinks which, when clicked, will connect users to a compromised website that is hosting malware and can infect their computers or mobile devices. In addition, some of these emails may include an attachment, which, if opened, could infect the recipient's computer or mobile device.

These fraudulent emails have appeared with a variety of subject lines, to include the following:

  • "Last reminder: First Name Last Name, please respond immediately."
  • "FedEx: Not possible to make delivery"
  • "FedEx Express Ticket #12345"
  • "First Name FedEx International #12345"
  • If you receive a message matching the description above or any email that looks suspicious, do not open the email or click on any hyperlink. Do not open any attachment. Delete the email immediately or forward it to abuse@fedex.com. 

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information. Unsolicited emails from an unauthorized third party cannot be prevented by FedEx. 

If you are expecting an email from FedEx, confirm the email was sent from an official FedEx email address (Name@fedex.com) and never access any hyperlink that does not point to www.fedex.com. 

For more information about fraudulent emails visit the FedEx Trust Center

 

Protecting Yourself

We invite you to go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

 

Video Resources:

fraud 1

In the fraudulent example above, the email contains a subject line “Last reminder: FirstName LastName, please respond immediately.” Selecting the button “Update My Address” will create a new email message prepopulated with a list of email addresses. This button, when clicked, could potentially execute code in the background which may be malicious. In addition, sending your physical address to any of the listed email addresses could potentially set you up as a target for additional scams.

fraud 1

In the fraudulent email example above, the hyperlink denoted by the underlined “here” can point to one of many thousands of infected URLs originating from all over the globe. Hovering your mouse pointer over the link will reveal what URL you will be sent to if you click it. Just visiting the site can infect your computer. Please do not access any hyperlink that does not point to www.fedex.com.

 

Additional Examples of Fraudulent Emails

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