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Service delays and regulatory updates

Service delays and regulatory updates

Current situations affecting shipments

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Heavy package volume

Heavy package
volume

The COVID-19 pandemic has created record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays.

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COVID-19 business closures

The pandemic continues to cause businesses around the country to close. If you need to send a shipment to an area that’s experiencing closures, contact your recipient before you ship to ensure they’re open and able to receive your package.

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Weather and other service disruptions

Seasonal weather events and other disruptions may occur and cause delays for inbound and outbound shipments. Our top priorities are the safety and well-being of our team members and providing the best service to our customers.  

Air cargo capacity remains limited, and we are adjusting our networks to better enable us to continue delivering much-needed goods and services during these ongoing market constraints. FedEx money-back guarantee (MBG) is suspended for FedEx Express® services for which MBG was previously reinstated November 1, 2021 through January 16, 2022.

Ways to manage your shipments

Whether you’re a shipper or a recipient, there are actions you can take to have more control over your shipments.

For shipments already in progress

If you're a shipper

Redirect your shipment

  • Have your package sent to a FedEx location to be held for the recipient at no additional charge
    • To redirect a package on fedex.com:
      • Click the Tracking dropdown
      • Enter the tracking number
      • Select “Manage Delivery”
      • Select “Hold at Location”
    • Or call 1.800.GoFedEx 1.800.463.3339

Reroute your shipment

  • Send your package to another address by calling 1.800.GoFedEx 1.800.463.3339
  • Reroute requests are subject to restrictions; packages delivered to addresses other than the original destination may be subject to additional transportation fees and surcharges as outlined in the FedEx Service Guide
Return the shipment to you
 
  • Have the shipment returned to you by calling 1.800.GoFedEx 1.800.463.3339
  • Returns to the shipper are billed to the original shipper or the appropriate payor; the shipper or the appropriate payor must agree to pay for the return charges which include freight charges, and any applicable duties and taxes as outlined in the FedEx Service Guide

Have your shipment held at the destination service center for the recipient

To request a hold: 

  • Visit the FedEx Freight Locations page
    • Enter the ZIP code to find the service center nearest the recipient
    • Call the service center and request the hold
 

Or call Freight Customer Service at 1.866.393.4585

If you're a recipient

  • Start by tracking your shipment
  • Redirect it to a retail location or reroute it with FedEx Delivery Manager®
  • Or call the shipper and request that they redirect or reroute the shipment 
  • Start by tracking your shipment
  • Contact the shipper to have your shipment redirected to a nearby service center for you to pick up
 
 

Before shipping

  • Check the active service alerts to see if any of them apply to your package’s origin or destination area
  • Contact your recipient to ensure they’re able to receive your package
  • For FedEx Express or FedEx Ground shipments, you can choose FedEx Hold at Location when you’re creating your shipping label; your recipient will be able to pick up their package at a FedEx retail network location

For FedEx Express or FedEx Ground shipments

  • Have your shipper send your package to an alternate address that hasn’t been affected by a service disruption
  • Allow for extra shipping time to compensate for delays

If you're a shipper

For FedEx Express® or FedEx Ground® shipments

Redirect your shipment

  • Have your package sent to a FedEx location to be held for the recipient at no additional charge
    • Redirect a package on fedex.com:
      • Click the Tracking dropdown
      • Enter the tracking number
      • Select “Manage Delivery”
      • Select “Hold at Location”
    • Or call 1.800.GoFedEx 1.800.463.3339

Reroute your shipment

  • Send your package to another address by calling 1.800.GoFedEx 1.800.463.3339
  • Reroute requests are subject to restrictions. Packages delivered to addresses other than the original destination may be subject to additional transportation fees and surcharges as outlined in the FedEx Service Guide
Return the shipment to you
  • Have the shipment returned to you by calling 1.800.GoFedEx 1.800.463.3339
  • Returns to the shipper are billed to the original shipper or the appropriate payor. The shipper or the appropriate payor must agree to pay for the return charges which include freight charges, and any applicable duties and taxes as outlined in the FedEx Service Guide.

For FedEx Freight® shipments
  • Have your shipment held at the destination service center for the recipient
  • To request a hold: 
    • Visit the FedEx Freight Locations page
      • Enter the ZIP code to find the service center nearest the recipient
      • Call the service center and request the hold
    • Or call Freight Customer Service at 1.866.393.4585
 

If you're a recipient
 
For FedEx Express or FedEx Ground shipments
  • Start by tracking your shipment
  • Redirect it to a retail location or reroute it with FedEx Delivery Manager®
  • Or call the shipper and request that they redirect or reroute the shipment 
For FedEx Freight shipments
  • Start by tracking your shipment
  • Contact the shipper to have your shipment redirected to a nearby service center for you to pick up
 
 

If you're a shipper

  • Check the active service alerts to see if any of them apply to your package’s origin or destination area
  • Contact your recipient to ensure they’re able to receive your package
  • For FedEx Express or FedEx Ground shipments, you can choose FedEx Hold at Location when you’re creating your shipping label; your recipient will be able to pick up their package at a FedEx retail network location
 

If you're a recipient
 
For FedEx Express or FedEx Ground shipments
  • Have your shipper send your package to an alternate address that hasn’t been affected by a service disruption
  • Allow for extra shipping time to compensate for delays

For more helpful information, see our Guide for Tracking and Managing Deliveries.

Weather and other service disruptions

Operational Impacts

January 25, 2022

The explosive surge of the COVID-19 Omicron variant has caused a temporary shortage of available crew members and operational staff in the FedEx Express air network. The health and safety of our team members is our top priority. We are implementing contingency plans and adjusting operations to minimize delays while continuing to provide the best possible service to our customers during these difficult times.

Previously paused Premium Domestic FedEx Express Freight is now available for pick-up. Economy Domestic FedEx Express Freight and International Economy Freight pick-ups remain suspended.

As always, FedEx appreciates your business and your patience during this time. We encourage you to continue to check fedex.com for the latest news. You can stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Consistent with the provisions of the FedEx Service Guide, shipments delayed due to COVID-related impacts are not eligible for a refund or credit under the FedEx Money Back Guarantee.

Regulatory news and updates

We issue a regulatory alert when a new regulatory agency or legal requirement is established that may impact international shipping, or when an existing one changes.

A regulatory update can be issued to communicate any of the following:

  • A previously published regulatory alert is still in effect.
  • Deadlines have been extended.
  • Recently announced requirements have changed. 

Review the latest regulatory alerts and news below. The date listed is the date the alert or update is posted. All files are provided as PDFs and separated by service region. You'll need the free Adobe Reader software to open them. Download Adobe Reader.





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Online alerts

Log4j Update

December 21, 2021

FedEx is actively assessing the situation related to the Log4j Remote Code Execution vulnerability affecting various Apache products and taking necessary action as appropriate.

We encourage customers to follow security best practices including those recommended by Apache (Apache Log4j Remote Code Execution), in addition to upgrading FedEx solutions as provided. Details are listed below:

  • FedEx APIs

Patches to Log4J vulnerability have been successfully implemented over the past week. Customers do not need to take any further action.

  • FedEx Web Services 

Patches to Log4J vulnerability have been successfully implemented over the past week. Customers do not need to take any further action.

  • FedEx Ship Manager® (FSM) 

Versions 340x and above

Upgrade to version 3509 to consume the Apache Log4j 2.16.0 release to address the CVE-2021-45046 vulnerability for Java 8 users.

  • FedEx Ship Manager® Server (FSMS) 

Versions 1711, 1809, and 1810

A patch is available that consumes the Apache Log4j 2.12.2 release to address the CVE-2021-45046 vulnerability for Java 7 users.

Version 200x

We expect to have a patch available by the end of this week that consumes the latest Apache Log4j release to address the CVE-2021-45105 vulnerability for Java 8 users.

Please visit the Developer Resource Center for up-to-date information.

  • FedEx Ship Manager™ Software (GSM)

Versions 13.62 and 14.56

Upgrade to version 14.57 upon release in January 2022

The above fixes will remediate the known issues associated with the Apache log4j vulnerability; any subsequent issues will be addressed as needed. 

For the most updated information, customers should contact their FedEx Customer Technology representative. For any software solution not provided directly by FedEx, including FedEx Compatible solutions, please contact the provider.

  • U.S. and Canada —call 1.877.339.2774. (Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday)
  • Europe —contact your local FedEx customer service.
  • The Indian Subcontinent, the Middle East and Africa —contact your local FedEx customer service.
  • Asia-Pacific —email fdxhelpdesk@fedex.com.
  • Brazil —email ct-brazil@corp.ds.fedex.com.
  • Latin America and the Caribbean —email tsc@corp.ds.fedex.com.


We invite you to go to our FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.


Example of fraudulent email #1

In the fraudulent example above, the email contains a subject line “Last reminder: FirstName LastName, please respond immediately.” Selecting the button “Update My Address” will create a new email message prepopulated with a list of email addresses. This button, when clicked, could potentially execute code in the background which may be malicious. In addition, sending your physical address to any of the listed email addresses could potentially set you up as a target for additional scams.

Example of fraudulent email #2

In the fraudulent email example above, the hyperlink denoted by the underlined “here” can point to one of many thousands of infected URLs originating from all over the globe. Hovering your mouse pointer over the link will reveal what URL you will be sent to if you click it. Just visiting the site can infect your computer. Please do not access any hyperlink that does not point to www.fedex.com.

 

Additional Examples of Fraudulent Emails

Example of fraudulent email #3
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Example of fraudulent email #5