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Service Alerts, Regulatory Updates & Important Notifications

Service Alerts, Regulatory Updates & Important Notifications

Service Alerts

Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow – and your supply chain – anytime, anywhere and with little warning. As interruptions occur, we will update this page with the latest Service Alerts to keep you informed. Sign up to get the latest Service Alerts via email.

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There are no active Service Alerts at this time. 

Residential Alerts

We want the recipients of FedEx packages to be as pleased with the experience as the businesses that choose to use our service. That's why when weather and other unplanned circumstances cause delays with your delivery, we want to keep you informed. FedEx Delivery Manager puts the power to manage your package in the palm of your hand.  

Regulatory Alerts and Updates

FedEx issues a regulatory alert when a new regulatory agency or legal requirement is established that may impact international shipping, or when an existing one changes.

A regulatory update can be issued to communicate any of the following:

  • A previously published regulatory alert is still in effect.
  • Deadlines have been extended.
  • Recently announced requirements have changed. 

Review the latest regulatory alerts below. The date listed is the date the alert or update is posted. All files are provided as PDFs and separated by service region. You'll need the free Adobe Reader software to open them. Download Adobe Reader.

Online Fraud Alert

We have received reports of multiple fraudulent email campaigns disguised as FedEx delivery notices. These malicious spam emails can contain hyperlinks which, when clicked, will connect users to a compromised website that is hosting malware and can infect their computers or mobile devices. In addition, some of these emails may include an attachment, which, if opened, could infect the recipient's computer or mobile device.

These fraudulent emails have appeared with a variety of subject lines, to include the following:

  • "Last reminder: First Name Last Name, please respond immediately."
  • "FedEx: Not possible to make delivery"
  • "FedEx Express Ticket #12345"
  • "First Name FedEx International #12345"
  • If you receive a message matching the description above or any email that looks suspicious, do not open the email or click on any hyperlink. Do not open any attachment. Delete the email immediately or forward it to abuse@fedex.com. 

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information. Unsolicitied emails from an unauthorized third party cannot be prevented by FedEx. 

If you are expecting an email from FedEx, confirm the email was sent from an official FedEx email address (Name@fedex.com) and never access any hyperlink that does not point to www.fedex.com. 

For more information about fraudulent emails visit the FedEx Trust Center

 

Protecting Yourself

We invite you to go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

 

Video Resources:

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In the fraudulent example above, the email contains a subject line “Last reminder: FirstName LastName, please respond immediately.” Selecting the button “Update My Address” will create a new email message prepopulated with a list of email addresses. This button, when clicked, could potentially execute code in the background which may be malicious. In addition, sending your physical address to any of the listed email addresses could potentially set you up as a target for additional scams.

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In the fraudulent email example above, the hyperlink denoted by the underlined “here” can point to one of many thousands of infected URLs originating from all over the globe. Hovering your mouse pointer over the link will reveal what URL you will be sent to if you click it. Just visiting the site can infect your computer. Please do not access any hyperlink that does not point to www.fedex.com.

 

Additional Examples of Fraudulent Emails

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