FedEx blog

In just 50 days, FedEx will turn 50 – and we’re celebrating by joining together and giving back. As we countdown to this historic global moment, FedEx Cares launched 50 Days of Caring: 50 days of FedEx team members going above and beyond to give back to – and celebrate – our local communities through service projects around the world. FedEx will start the celebrations with a $50,000 gift to World Central Kitchen.

And today, FedEx is proud to announce….we exceeded the FedEx Cares 50 by 50 goal to help 50 million people by the company’s 50^th birthday. Among other huge contributions, FedEx has provided in-kind shipping and disaster relief, invested in inclusion and the next generation of entrepreneurs, accelerated climate solutions to help cities become more sustainable, and supported community needs such as meals, coats, comfort, and care. This phenomenal goal could not have been reached without our team members and the 900 nonprofits we partner with.

“For the last 50 years FedEx has transformed the world by connecting people and possibilities, and we want to celebrate this milestone anniversary by giving back,” said FedEx President and Chief Executive Officer Raj Subramaniam. “Exceeding our 50 by 50 goal of supporting 50 million people globally demonstrates the incredible dedication of FedEx team members and our steadfast commitment to deliver more than packages, but also hope, opportunity, and good in the world.”

NYC will now see some sleek four-wheeled electric carts (e-carts) operated by FedEx Express couriers, thanks to an expanded testing initiative supported by the NYC Department of Transportation. The goal? To have a more efficient network and improve the delivery experience in dense urban areas. By matching the right delivery modes with the right operating environment, this pilot supports our ongoing efforts to deliver a more sustainable and efficient network.

You can learn more here.

"After switching to FedEx with Picture Proof of Delivery, our customer service calls dropped off the face of the earth. We saw time to delivery for our customers improve over our previous service by 70%, going from an average of 10 days to as little as 2. These improvements to our customer experience have made this one of the easiest decisions we’ve made."

-Melin, FedEx customer

*Only for FedEx Express or FedEx Ground residential deliveries which do not require signature.

Any customer who suspects their package has been stolen should contact local law enforcement.

You asked for it, and we made it happen. In case you missed the big news, we launched Picture Proof of Delivery (PPOD)! We’re snapping pictures of FedEx Express and FedEx Ground residential packages that are released without a signature when they’re delivered. Customers can see the pic by simply tracking their packages — no account or login required.

It’s already providing our customers (and their customers) with more confidence. The service is free, and customers don’t have to enroll.

Need more proof?

• Since the launch, the percentage of customer service calls after a delivery has gone down.
• Number of PPOD taken as of Oct. 31 was 275M!
• Businesses continue to tell us that PPOD is helping their shippers’ confidence with resolving disputed delivery cases, fraudulent product replacement, and reducing calls.

Learn more about it here. 

Online shopping is about to get easier thanks to the new ShopRunner app! It gives users a simple, streamlined experience throughout their entire shopping journey. Shoppers will now be able to discover, track, and return items with the swipe of a finger.

ShopRunner also unveiled a new look and feel, inspiring customers to “Shop Boldly.” The new branding focuses on making shopping experiences simple, while putting the confidence back in online shopping. Learn more here.

Don’t believe us? See for yourself in 30 seconds! FedEx launched a TV ad featuring Picture Proof of Delivery (PPOD) in November. It highlights how FedEx gives customers control and confidence with PPOD in time for the holidays. Watch the new spot below.