Discover convenient returns with FedEx

Want to return an online order? Returns are easy at thousands of locations across the country, including FedEx Office, Walgreens and select Dollar General stores.

Need a return label?

Create a shipping label online. Or, visit a participating FedEx location along your way to start the return process.




Returns Label

Already have a label?

If you have a return shipping label and a packed box, you’re ready to drop off at a convenient FedEx location near you.


Return boxes

Need a return label?

Create a shipping label online. Or, visit a participating FedEx location along your way to start the return process.




Already have a label?

If you have a return shipping label and a packed box, you’re ready to drop off at a convenient FedEx location near you.



How to return a package in three easy steps

Returns LP Box icon

1. Prepare your shipment

If your store provided specific return instructions, follow those. If not, securely place your item inside your return package.

Returns LP Label icon

2. Attach your return label

Stick your label on your box. Have a QR code from an online store? Visit FedEx Office or Walgreens with no need to print a label at home. Need a label? Find out how to create a return shipping label below.

 

Retail LP Drop Off icon

3. Simply drop off your return

Find FedEx where you shop at one of thousands of locations, including plenty near you.

Creating a returns label

How can I create a return shipping label?

If you need to create a return shipping label and don’t have a preprinted FedEx label or emailed QR code from your online store, you can create one on fedex.com via your computer or mobile app. Download the FedEx® Mobile app, visit our label creator from a browser, or visit a FedEx Office or other participating FedEx location

Can I create a return shipping label in-store?

Many FedEx locations can help you create a return label in-store. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center® or FedEx Authorized ShipCenter® location. 

Printing returns labels

Can I get a preprinted return shipping label?

Check to see whether the online store provides a preprinted FedEx label for return shipping. If so, the store will either include a return label in the original shipment or send a label once you request it.

Can I print a label at home?

If an online store has provided a printable shipping label simply print that label and attach it to your package. If you need to create and print a label you can create one online and print it at home.

Can I drop off without a printed label?

Yes, you can with these options: If the company you bought from sent you an email with a QR code, you can head to FedEx Office or a participating Walgreens. Show the code to our team, and they’ll print the label for your packed and sealed shipment. Or, if you create a label on your phone with the FedEx® Mobile app, the app can issue you a barcode. Just save the barcode to your phone and visit a FedEx Office or participating FedEx Ship Center® location. Our team members will scan and print your label in the store. 

FedEx pickup and dropoff for returns

How do I schedule a pickup or find a location for return shipments?

Here are a couple of options to help your return package easily reach FedEx:

Where can I drop off FedEx returns?

Drop off return packages at a convenient FedEx® Drop BoxFedEx OfficeWalgreens, select Dollar General storeOffice Depot/Office MaxWalmartPostNetAlbertsonsKrogerFredMeyerJewel-OscoRandalls;SafewayVonsPostalAnnex or Pakmail ship center. Most FedEx locations can also help you pack or create a shipping label if needed. 

Run a business? We also offer convenient FedEx returns for your customers.

Getting support for returns

Do I need to pack my return item or can FedEx pack it?

You can pack your own return, or get professional packing assistance at FedEx Office, FedEx Ship Center, FedEx Authorized ShipCenter, Office Depot or OfficeMax locations. If you received specific instructions from your online store, please follow those packing directions. 

Does the original online store or shipper need to coordinate pickups for returns?

No, for a small fee you can schedule a FedEx driver to pick up your package if you have a FedEx account number. The online store does have the option to have the pickup pre-paid for returns through FedEx Ground. Contact your online store for more information.

Who can I call for returns support?

Tracking FedEx returns

How do I track the status of my return package(s)?

Visit our tracking page to track your package.

QR code returns

What do I do if my online store emailed me a QR code?

FedEx returns with QR codes make returning online orders extra easy, with no printing at home needed. If a participating online store has sent you a QR code, you can simply take your sealed box to over 10,000 FedEx drop off locations, including FedEx Office or Walgreens, and a team member can print your label and accept your return on the spot. 

Which online stores offer QR code returns with FedEx?

Plenty of popular brands are working with FedEx to make returns easier, with no printing at home. Participating retailers include eBay, Vitamix, Dell, Rue La La and many more.

How can I incorporate QR codes for my Business returns?

QR codes are a great way to provide a convenient option for your customers to print return labels. Customers can go to the counter of a nearby FedEx Office or Walgreens location, show the QR code on their phone, and we print the label and ship the package for them. Or, if your customers want to print the returns label themselves at home, FedEx or the merchant can send an email of the return label for customers to print and then drop off to a FedEx location that accepts FedEx return shipments. If you are a merchant and want the ability to send QR codes to your customers, you can add this option by using our FedEx Returns technology solution. Reach out to your FedEx Account Representative to get started. 

How to handle USPS returns and UPS returns

Can I return UPS packages or USPS packages at a FedEx location?

No. Only FedEx shipments can be processed at a FedEx location. These shipments include FedEx Ground, FedEx Express and FedEx SmartPost®. If an online store has provided you a return label with another shipping service, you won’t be able to return your package at a FedEx location. If you don’t have a shipping label, visit a FedEx location and choose affordable, fast FedEx Ground for an easy and inexpensive return. 

Business returns

If I run a business, how do I learn more about offering FedEx returns to my customers?

With secure returns and thousands of FedEx locations, customers love the convenience of returns with FedEx.