Discover Convenient Returns with FedEx

Want to return an online order? Returns are easy at thousands of locations across the country, including FedEx Office, Walgreens and select Dollar General stores.

Need a return label?

Create a shipping label online. Or, visit a participating FedEx location along your way to start the return process.




Returns Label

Already have a label?

If you have a return shipping label and a packed box, you’re ready to drop off at a convenient FedEx location near you.


Return boxes

Need a return label?

Create a shipping label online. Or, visit a participating FedEx location along your way to start the return process.




Already have a label?

If you have a return shipping label and a packed box, you’re ready to drop off at a convenient FedEx location near you.



Run a business? We also offer convenient FedEx returns for your customers.


Complete your return in three easy steps.

A box icon

1. Prepare your shipment

If your store provided specific return instructions, follow those. If not, securely place your item inside your return package.

A label icon

2. Attach your return label.

Stick your label on your box. Have a QR code from an online store? Visit FedEx Office with no need to print a label at home.

A label being placed on a box icon

3. Simply drop off your return.

Find FedEx where you shop at one of thousands of locations, including plenty near you.

Frequently asked questions about return shipping.

First, pack your item to be returned securely in a box. Next, attach your return shipping label to the box. Finally, simply drop off your return at one of thousands of FedEx locations across the country. Need help packing your return? Head to a nearby FedEx Office location and get packed by our pros, backed by the FedEx Office® Packing Pledge.

If you don’t have a preprinted FedEx return shipping label or an emailed QR code from your online store, you can create a label online via your computer or mobile device. Download the FedEx® Mobile app, visit our label creator from a browser, or visit a FedEx Office or other participating FedEx location.

Yes. If an online store has provided a printable shipping label, simply print that label and attach it to your package. If you need to create and print a label, you can easily create a label and print it at home.

If you’d like to create a return shipping label in-store, head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center® or FedEx Authorized ShipCenter® location. Find a location near you.

Yes, please pack your return to ensure your item gets to the retailer safely. If you received any specific instructions from your online store, please follow those directions. Want professional packing assistance? Visit a FedEx Office, FedEx Ship Center, FedEx Authorized ShipCenter, Office Depot or OfficeMax location to get packed by the pros.

FedEx returns with QR codes make returning online orders extra easy, with no printing at home needed. If a participating online store has sent you a QR code, you can simply take your sealed box to a nearby FedEx Office location, and a team member can print your label and accept your return on the spot. It’s that easy.

Check to see whether the online store provides a preprinted FedEx label for return shipping. If so, the store will either include a return label in the original shipment or send a label once you request it. 

Plenty of popular brands are working with FedEx to make returns easier, with no printing at home. Participating retailers include eBay, Vitamix, Dell, Rue La La and many more.

It’s easy to stay in the know on when your return will reach its destination. Simply visit our tracking page to track your package.

No. Only FedEx shipments can be processed at a FedEx location. These shipments include FedEx Ground, FedEx Express and FedEx SmartPost®. If an online store has provided you a return label with another shipping service, you won’t be able to return your package at a FedEx location. If you don’t have a shipping label, visit a FedEx location and choose affordable, fast FedEx Ground for an easy and inexpensive return.

With secure returns and thousands of FedEx locations, customers love the convenience of returns with FedEx. Learn more about FedEx returns for your business at our business returns page.

Here are a couple of options to help your return package easily reach FedEx:

  • Drop off return packages at a convenient FedEx® Drop Box or FedEx shipping location. Most FedEx locations can also help you pack or create a shipping label if needed. Use our convenient locator tool to find your nearest FedEx location.

  • If you have a FedEx account, you can schedule a FedEx pickup online to your home or business for a small fee.

No, for a small fee you can schedule a FedEx driver to pick up your package if you have a FedEx account number. The seller does have the option to have the pickup pre-paid for returns through FedEx Ground. Contact the seller for more information.