How to return a package with FedEx
Want to return an online order? You’re in the right place. First, decide which of the following situations describes you best.
I already have a label for my return shipment.
You can drop off your package at one of 60,000+ retail and contactless FedEx® Drop Box locations.
I have a QR code return label from a retailer working with FedEx.
You don’t need to print anything. You can go straight to a FedEx or participating retail location, show your QR code, and a team member will print the label for you on the spot. Please check the email containing your QR code label for a list of participating drop off locations nearby.
I don’t have any kind of label yet.
You can create a label yourself on fedex.com or go to a retail location for help.
For help packing your shipment, visit a FedEx Office, FedEx Office at WalMart®, FedEx Authorized ShipCenter®, Office Depot® or OfficeMax® location. If you want to go to another location, you'll need to pack your shipment before you arrive.
Learn about returns solutions for your business
Discover returns strategies to grow loyalty. Learn how to offer QR code returns to simplify your customers’ experience. And find out about fully integrated solutions that give you even more flexibility.
Here’s what you’ll find below:
Creating a returns label
How can I create a return shipping label?
If you need to create a return shipping label and don’t have a preprinted FedEx label or emailed QR code from your online store, you can create one on fedex.com via your computer or mobile app. Download the FedEx® Mobile app, visit our label creator from a browser, or visit a FedEx Office or other participating FedEx location.
Can I create a return shipping label in-store?
Many FedEx locations can help you create a return label in-store. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center® or FedEx Authorized ShipCenter® location.
Printing returns labels
Can I get a preprinted return shipping label?
Check to see whether the online store provides a preprinted FedEx label for return shipping. If so, the store will either include a return label in the original shipment or send a label once you request it.
Can I print a label at home?
If an online store has provided a printable shipping label, simply print that label and attach it to your package. If you need to create and print a label, you can create one online and print it at home.
Can I drop off without a printed label?
If you received a QR code from the company you bought from, you can head to a location that accepts QR codes. Show the code to our team, and they’ll print the label for your packed and sealed shipment.
If you received a barcode from the company you bought from, visit a location that accepts barcodes. Our team members will scan and print your label in the store. (If you created a label on your phone with the FedEx® Mobile app, the app can issue you a barcode. Just save the barcode on your phone and follow the steps above.)
Sending a return with reusable packaging
How can I tell if I received a shipment in reusable packaging? And if I did, how do I use it?
If the retailer sent your product in reusable FedEx packaging, it’ll say it’s reusable on the front of it. You’ll also see two adhesive strips. One of the strips will have been used by the retailer. Just use the unused strip to seal the package, then send your return. You can even use it to ship an item to another recipient.
FedEx pickup and dropoff for returns
Where can I drop off FedEx returns?
How do I schedule a pickup or find a location for return shipments?
QR code returns
What do I do if my online store emailed me a QR code?
QR codes make returning online orders extra easy, with no printing at home needed. If you received a QR code from an online store, you can check the email containing your QR code for a list of participating drop off locations nearby. Then, you can simply take your sealed box to a participating location, and a team member will print your label and accept your return on the spot.
Which online stores offer QR code returns with FedEx?
Plenty of popular brands are working with FedEx to make returns easier, with no printing at home. Participating retailers include Walmart, eBay, Adidas, Levi's, Neiman Marcus, Tory Burch, American Eagle, Dockers, Perry Ellis and many more.
Getting support for returns
Do I need to pack my return item or can FedEx pack it?
Does the original online store or shipper need to coordinate pickups for returns?
No, for a small fee you can schedule a FedEx driver to pick up your package if you have a FedEx account number. The online store does have the option to have the pickup prepaid for returns through FedEx Ground. Contact your online store for more information. Or you can drop off at a FedEx drop off location for free.
Who can I call for returns support?
If you have questions, call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339
Tracking FedEx returns
How do I track the status of my return package(s)?
Visit our tracking page to track your package.
How to handle USPS returns and UPS returns
Can I return UPS packages or USPS packages at a FedEx location?
No. Only FedEx shipments can be processed at a FedEx location. These shipments include FedEx Ground, FedEx Express and FedEx SmartPost®. If an online store has provided you a return label with another shipping service, you won’t be able to return your package at a FedEx location. If you don’t have a shipping label, visit a FedEx location and choose affordable, fast FedEx Ground for an easy and inexpensive return.
Returns for less than you think
Want to return an online order without breaking the bank? If your online store didn’t provide you with a prepaid return label, choose affordable, fast FedEx Ground to get your item (and refund) back quickly.
Online return tips for a smooth return process
Shopping online is convenient, but sometimes the online return process can be confusing. Follow these tips for how to return online orders.