FedEx® Return Solutions

Whether you're making a return, creating a label for a customer, or setting up your returns process, you've got options.

Business owner in a retail store, holding a return label at a computer, surrounded by merchandise  with packing tape in the foreground..

Do you need help managing
your business's returns?

Returns are an everyday part of business. Make them easy. Develop return processes that help build brand loyalty. 

Individual with an open box, holding merchandise interacting with a tablet.

Do you need to
return a package?

Returns are easy at thousands of FedEx locations nationwide. Get help with packing, return labels, and more.

Top Questions About FedEx Returns

No minimum volume is required. As long as you have the most current version of your chosen FedEx® electronic shipping solution, the service is available to you by simply logging in — whether you have one return or 1,000.

As long as the account that created the label is in good standing, the print return label does not have an expiration date. Email return labels may be set to be accessible for a maximum of two years from the date of the request for U.S. domestic shipments, including FedEx Express® and FedEx Ground®. Once the email return label has been printed (like the print return label), it never expires for use, as long as the account that created the label is in good standing.

FedEx Ship Manager® at fedex.com, FedEx Ship Manager® Software, FedEx Ship Manager® Server, and FedEx Web Services offer the international return label and domestic return label.

When you create the print return label, you can save it as a PDF and use your company’s email account to send the label to your customers. When your customers receive the return label, they can print the return label and ship the package, but they can’t make any changes to the shipment details. If the customer needs any changes to the details on the return label (such as the package weight or number of items) or lose the return label, they will have to contact you for a new label.

When you create an email return label, FedEx sends an email to the return shipper with a link from which they can access the return label online. The return shipper has the ability to directly edit any details of the return shipment themselves, which saves time and effort because the shipper doesn’t have to contact you for a new return label. This can be critical for international return shipments. Also, the email return label has a slightly higher surcharge.

Here are a couple of options to help your return package easily reach FedEx:

  • Drop off return packages at a convenient FedEx® Drop Box or FedEx shipping location. Most FedEx locations can also help you package and/or create a shipping label if needed. Use our convenient locator tool to find the nearest FedEx location.
  • If you have a FedEx account, you can schedule a FedEx pickup online to your home or business for a small fee.

No, for a small fee you can schedule a FedEx driver to pick up your package if you have a FedEx account number. The seller does have the option to have the pickup pre-paid for returns through FedEx Ground. Contact the seller for more information.