Choose the returns solution that fits your business

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purple returns icon

Shoppers: Need help with your returns?

Learn how to return a package in a few easy steps. Or, if you’ve already shipped, track your return.

Keep them coming back

Today’s e-commerce market is more competitive than ever, and shoppers have high expectations, not only from the retailer but from carriers, too. Learn how a shopper-friendly returns program can help you increase customer loyalty, grow your business, and stay ahead of the game.

Woman using laptop with shoe box package sitting next to her

What can a positive returns experience do for your business?

It can turn one-time shoppers into long-term customers. Start by making it as easy as possible for customers to return their purchases. We can help, whether you’re a small business just getting started or you’re ready to explore more advanced solutions. Plus, get business returns insights from industry experts and merchants like you.

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A bundle of returns resources

Learn about the different ways you can turn your returns process into a loyalty builder. Take advantage of multiple ways to get return labels and thousands of drop off locations that make returns convenient—and even contactless—for shoppers.

Hand holding return label
Hand holding return label

Print or email a label on

Create return labels on the spot and print or email them to customers. It’s fast and simple with no setup or wait time.

Hand holding phone with QR code screen
Hand holding phone with QR code screen

Create QR code labels and proactively manage your returns

You can do all that and more with FedEx Returns Technology. Customers get the convenience of printer-less QR code returns labels to use at participating FedEx Office and Walgreens locations. You get a robust returns solution that gives you more returns visibility and control.

woman dropping off package in fedex drop box
woman dropping off package in fedex drop box

Give customers limitless drop off options

With 60,000+ locations, customers are never far away from a drop off point, including many contactless options.

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purple question mark icon

Using a third-party e-commerce platform?

You can still use our returns solutions. Talk to your sales rep about integration options.


Strategize for success with business returns

Make your returns process work harder for your business and your customers. These resources can help.

mother and daughter packing box in kitchen
Woman and daughter taking rainboot out of box

Create a returns experience that boosts your business

Is it important to offer free shipping? How should you communicate your requirements for returns? What’s the best place to tell customers how to return a package to your online store? Find out what you need to know to make your returns policy simple to understand and easy to follow.

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Hands holding tablet with report screen

Use these insights to reduce returns

Learn returns strategies from other retailers. Get new perspectives on why shoppers make returns. And see tips for making returns easier on your business—and your customers. Read the top takeaways from Finding the ROI in online returns, a special report by Digital Commerce 360, commissioned by FedEx.

FedEx courier with mask carrying package
FedEx courier with mask carrying package

Improve your returns strategy during COVID-19

Online shopping has surged with the pandemic. Help your customers destress by making sure your returns policy and processes are simple.

Need more information?

Looking for assistance with other shipping and returns needs? Access resources from the links below.

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Find the right help

Whether you have questions about billing, claims, shipping quotes or tech support, our small business help and support page is the right place to start.

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Global returns

Crossing borders means adding complexity. But don’t worry. You’ve got tools and options to simplify and capitalize on returns, even when they’re outside the US.