Managing returns for your business
Tools and services that help you save time and money
Tools and services that help you save time and money
More conversions. More loyalty.
That’s what returns can bring you.
More conversions. More loyalty.
That’s what returns can bring you.
Of customers decided not to purchase an item because of an inflexible returns policy.1
Of customers said a clear return policy on a website game them the confidence to buy.2
Of customers said they might not buy if they have to pay for a return.1
Of shoppers look at a retailer’s return policy before buying a gift.1
Returning a shipment at a FedEx location?
With more than 55,000 dropoff locations nationwide, customer returns are easier than ever.
6 Considerations for setting up returns
6 Considerations for setting up returns
To make returns work to your advantage, you need a process that’s driven by strategy.
Here are some key factors for your business's return strategy.
Returns experience
Returns experience
Create a returns policy and process that transform one-time buyers into long-term shoppers.
Shipping service
Shipping service
Ideally, you’ll standardize returns. What matters most? Speed? Economy? Is volume high? Decide priorities, then explore options.
Return label type
Return label type
You can automate return labels or make them a manual process. You can even have FedEx Office print them for free.
Returns technology integration
Returns technology integration
Did you know you can integrate returns with your online sales platform? This allows you to automate labels, track, and report within your system.
Dropoff convenience
Dropoff convenience
Choose from over 55,000 dropoff points, including FedEx Office, Drop Boxes, and participating Walgreens, Dollar General, and grocery stores.
Expert guidance available
Expert guidance available
Is your particular scenario a little tricky? Not sure which way to go? Got questions? Our consultants are ready to help.
For more information on online business management and services, visit our E-Commerce Center.
Easy returns can build customer relationships, and we can help
See the ways FedEx can help make returns easy for you and your customers. Convenient dropoffs and next-level technology are just the beginning.
Find the ROI in returns.
Get insight into shoppers’ return behavior and see how other retailers are making their returns processes easier.
Global returns
Crossing borders means adding complexity. But don’t worry. You’ve got tools and options to simplify and economize.
Global returns
True story: Diesel parts returns
Learn how one large manufacturer handled difficult-to-ship parts — and kept up their customer service reputation.
Read their story
Use returns to grow
Learn how a convenient and efficient return process can help boost sales for your business.
Optimize Returns
Need help returning a shipment at a FedEx location?
With more than 55,000 convenient drop-off locations nationwide, customer returns are easier than ever. The FedEx convenience network allows customers to drop off returns at FedEx Office®, FedEx Ship Center®, Walgreens and other retail locations.
Frequently asked questions
No minimum volume is required. As long as you have the most current version of your chosen FedEx® electronic shipping solution, the service is available to you by simply logging in — whether you have one return or 1,000.
As long as the account that created the label is in good standing, the print return label does not have an expiration date. Email return labels may be set to be accessible for a maximum of two years from the date of the request for U.S. domestic shipments, including FedEx Express® and FedEx Ground®. Once the email return label has been printed (like the print return label), it never expires for use, as long as the account that created the label is in good standing.
FedEx Ship Manager® at fedex.com, FedEx Ship Manager® Software, FedEx Ship Manager® Server, and FedEx Web Services offer the international return label and domestic return label.
When you create the print return label, you can save it as a PDF and use your company’s email account to send the label to your customers. When your customers receive the return label, they can print the return label and ship the package, but they can’t make any changes to the shipment details. If the customer needs any changes to the details on the return label (such as the package weight or number of items) or lose the return label, they will have to contact you for a new label.
When you create an email return label, FedEx sends an email to the return shipper with a link from which they can access the return label online. The return shipper has the ability to directly edit any details of the return shipment themselves, which saves time and effort because the shipper doesn’t have to contact you for a new return label. This can be critical for international return shipments. Also, the email return label has a slightly higher surcharge.
1Source: Finding the ROI in online returns. Digital Commerce 360, 2019.
2Source: Making Returns a Competitive Advantage.” Narvar Consumer Report. June 2017