Hold your package at a secure location

Hold your package at a secure location

We know every package means something important this holiday season. That’s why you can ask us to hold a package that's already heading your way at a secure FedEx® location for pickup.

We know every package means something important this holiday season. That’s why you can ask us to hold a package that's already heading your way at a secure FedEx® location for pickup.

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Get $5 Walgreens Cash rewards with every FedEx pickup and drop off*.
On Walgreens purchases of $25 or more. Ask a Walgreens associate to print your coupon. Offer ends 1/31/22.

Get $5 Walgreens Cash rewards with every FedEx pickup and drop off*.
On Walgreens purchases of $25 or more. Ask a Walgreens associate to print your coupon.
Offer ends 1/31/22.

Keep your gifts safe

The holidays are busy, and so are you. We can help you manage the hustle and bustle by making it easy to request to hold a package for pickup at a location near where you live or work. Then you pick it up at your convenience.
Here’s how it works:

The holidays are busy, and so are you. We can help you manage the hustle and bustle by making it easy to request to hold a package for pickup at a location near where you live or work. Then you pick it up at your convenience. Here’s how it works:

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Go to our tracking page and enter your tracking number. Select Manage Delivery, then Hold at Location.

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From the options provided, choose the location where you want to request your package to be sent. You can also search for participating locations near you.

Location

Wait for a notification via text, automated phone call, or email letting you know that your package is ready to be picked up.

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You can also use our free FedEx Delivery Manager® app to request that your package be held for pickup. Just log in and select a location that’s convenient for you. Plus, you’ll receive a QR code that makes picking up your package a snap.

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Holding a package at a location

I requested my package to be held for pickup at a FedEx location.

When your package is delivered to the FedEx location, you’ll be notified that the package is ready for pickup. You’ll receive a text, automated phone call, or email. Your notification type will depend on whether your phone number was added to the shipping label and/or if you’re using the FedEx Delivery Manager® app.

 

Bring a government-issued photo ID.

  • If your name doesn’t match the name on the package label, you’ll need the tracking number.
  • If the address on your ID doesn’t match the address on the package label, you’ll also need to bring an alternative form of ID. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement.

 

I’m picking up a missed delivery.

  • FedEx will hold your package for up to 7 days for both FedEx Ground® service and FedEx Express® service before it’s returned to the shipper.
  • You’ll need to bring your tracking number, government-issued photo ID, and your door tag number.
  • To learn where your package is being held, you’ll need to track your package.

The difference is the timing of the request.

  • A request for FedEx® Hold for Pickup is made prior to the package being shipped. In other words, you intended for the package to be delivered to a FedEx location and held for pickup from the start of the shipment process.
  • A request to redirect a package to be held at a location for pickup is made after the package has been shipped. This means we’ll try to deliver the package to the FedEx location you indicate in your request to redirect it instead of the original delivery address.

In both instances, we’ll happily hold your package for pickup at your convenience for up to 7 days.

FedEx Hold for Pickup allows you to request packages to be held at a FedEx location. Once redirected, you can pick up packages on your schedule at locations that are convenient to where you work or live.

Requests made prior to midnight the day before scheduled delivery should be available for pickup the next day.

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Picking up a package

You’ll need a government-issued photo ID. If your ID address doesn’t match the package label address, you’ll also need your tracking number and an alternative form of ID. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement.

You should get a text, automated call, or email notifying you that your package is ready for pickup. You can pick up your package any time after that during normal business hours. Hours vary from location to location. Check the hours of FedEx locations near you.

If you requested your package to be held for pickup and we were able to meet the request, go to the location you selected. If you’re not sure which location you chose, call Customer Service at 1.800.GoFedEx 1.800.463.3339. If it’s a missed delivery, you’ll need to track your package.

FedEx will hold your FedEx Express® or FedEx Ground® package for up to 7 days. After that, we’ll return it to the shipper.

Although your package may be at a local facility, it won’t be available for pickup until processed. FedEx will attempt to contact you by phone or email once it’s processed and ready for pickup.

If you’ve been notified by FedEx that your package is ready for pickup, you’ll need the tracking number or door tag and a government-issued photo ID that includes the recipient's address.

Packages that are redirected to a FedEx location after they were shipped are usually available on the original delivery date. Rarely, additional time may be needed to get the package to the new location, depending on when the redirect request was made.

Anyone who lives at the same address as you can pick up your package. They’ll need the tracking number and a government-issued photo ID that proves they live at the same address as the one on the package label. They can also use an alternative ID to prove they live with you. They can bring a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement with them as proof.


If you use FedEx Delivery Manager to request to redirect your package, you’ll receive a QR code. You can share that code with someone, and they can use it to pick up your package for you, as long as it doesn’t require an adult signature.

If a delivery requires a signature or if the package can’t be left at your home, we may deliver your package to a nearby secure location for pickup, such as your local FedEx Office or Walgreens store. With extended business hours, you can stop by the location listed on your door tag to pick up your package on your schedule, as early as the same day.

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Picking up a missed delivery

First, you’ll need to find where your package is being held. Track your package.

You can also track your package:

  • Through the app by downloading the FedEx® Mobile app and scanning the barcode on your door tag. You will get specific information about your missed shipment and your available delivery options.
  • By texting “follow” and your door tag number to 48773 (ex: follow DT999999999999).
    If you need more help, call 1.800.GoFedEx 1.800.463.3339 and say “track my package,” then follow the prompts.


On the back of your door tag, you may also have the option to fill out a form and leave it with your signature, authorizing a next-business-day redelivery.

Bring the door tag or tracking number and a government-issued photo ID to your pickup location. Give them to the team member and sign for your package.

If the address on your government-issued photo ID doesn’t match the address on the package label, make sure to bring an alternative ID  with a matching address. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement.

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General FedEx questions

The last pickup is the last time packages are picked up from a FedEx location or drop box on a particular day. If you bring your package in or drop it off after the last pickup time, it will ship the next business day.

Certain options may not apply to specific deliveries. For example, some shippers may restrict certain delivery options. Or they may not allow recipients to change the destination once the shipment is in transit. FedEx Delivery Manager will allow recipients to select only eligible delivery options.

Tips and tools for managing your deliveries

Frequently asked questions on a mobile device

Package management FAQs

Discover how to manage deliveries, request a hold, and more with FedEx Delivery Manager and Hold at Location services. 

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Participating retailer FAQs

Get details on what packages are eligible to be held at a location near you, how long a package can be held, and more. 

Customer downloading the FedEx mobile app

Download the FedEx® Mobile app

Get the power to stay on top of your deliveries, redirect packages, and create new shipments, all from your phone.

Need more help finding the right solution? Call us at 1.800.GoFedEx 1.800.463.3339.