Customer walking out of Walgreens with a package

Hold your package at a secure location

Hold your package at a secure location

Request to redirect a package that's already heading your way to a secure FedEx location for pickup.  Just enter your tracking number to get started.

Request to redirect a package that's already heading your way to a secure FedEx location for pickup.  Just enter your tracking number to get started.

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Ask to redirect FedEx packages to Walgreens

Drop off and pick up packages and get $5 Walgreens Cash rewards on a $25 purchase. Ask a Walgreens associate to print your coupon. Ends 5/28/21.

Not going to be there? No problem.

Whether you need to sign for your package or just want a little extra security, it's easy to request to hold a package for pickup at a convenient location near you. See the three easy steps below for more information.

Guy typing on laptop

Track your package to begin

Request to redirect your package to a participating store. Enter your tracking number, then manage your delivery.

FedEx Van parked in front of Walgreens

Change your delivery location

Set a new delivery location for your package, up to the end of the business day before it’s scheduled to arrive at the original address.

Location

Pick it up in-store

Stop by the retail location you selected for pickup once you are notified.* Don’t forget to bring your ID and tracking number.


Holding a package at a location

How does FedEx Hold at Location work?

I directed my package to be held for pickup at a FedEx location.

When your package is delivered to the FedEx location, you’ll be notified that the package is ready for pickup. You’ll receive

a text, automated phone call or email. Your notification type will depend on whether your phone number was added to the

shipping label and/or if you’re using the FedEx Delivery Manager® app.

 

Bring a government-issued photo ID.

• If your name doesn’t match the name on the package label, you’ll need the tracking number.

• If the address on your ID doesn’t match the address on the label, you’ll also need to bring an alternative form of ID.

You can use a utility bill or statement, health or auto insurance card, property statement from a county or city

website, or credit card statement.

 

I’m picking up a missed delivery.

• FedEx will hold your package for up to 10 days for FedEx Ground®  and five days for FedEx Express®  service before

it’s returned to the shipper.

• You’ll need to bring your tracking number, government-issued photo ID and your door tag number.

• To learn where your package is being held, you’ll need to track your package.

 

What is “Request to FedEx® Hold for Pickup”?

FedEx Hold for Pickup allows you to request packages to be held at a FedEx location. You can pick up packages on your

schedule at locations that are convenient to where you work or live.

What is the deadline for using FedEx Hold for Pickup?

Requests made prior to midnight the day before scheduled delivery will be available for pickup the next day. 

 

 

Picking up a package

What do I need to bring to pick up a package at FedEx?

You’ll need a government-issued photo ID. If your ID address doesn’t match the package label address, you’ll also need

your tracking number and an alternative form of ID. You can use a utility bill or statement, health or auto insurance card,

property statement from a county or city website, or credit card statement.

 

When can I pick up packages from FedEx?

You should get a text, automated call or email notifying you that your package is ready for pick up. You can pick up your

package any time after that during normal business hours. Hours vary from location to location. Check the hours of

FedEx locations near you.

 

Where do I pick up my FedEx delivery?

If you directed your package to be held for pickup, go to the location you selected. If you’re not sure which location you

chose call Customer Service at 1.800. GoFedEx 1.800.463.3339.

If it’s a missed delivery, you’ll need to track your package.

 

How long will a location hold my package for pickup?

*FedEx will hold your package for up to 10 days for FedEx Ground and five days for FedEx Express service before it’s

returned to the shipper.

 

How to pick up a FedEx package early?

Although your package may be at a local facility, it won’t be available for pickup until processed. FedEx will attempt to

contact you by phone or email once it’s processed and ready for pick up.

 

If you’ve been notified by FedEx that your package is ready for pickup, you’ll need the tracking number or door tag and a

government-issued photo identification that includes the recipient's address.

 

Packages that are redirected to a FedEx location after they were shipped are usually available on the original delivery date.

Rarely, another day may be needed to get the package to the new location depending on when the redirect request was

made.

 

Who can pick up my FedEx package?

Anyone who lives at the same address as you can pick up your package. They’ll need the tracking number and a

government-issued photo ID that proves they live at the same address as the one on the package label. They can also use

an alternative ID to prove they live with you. They can bring a utility bill or statement, health or auto insurance card,

property statement from a county or city website, or credit card statement with them as proof.

 

Why was my package taken to a FedEx location for customer pickup?

If a delivery requires a signature or if the package can’t be left at your home, we may deliver your package to a nearby

secure location for pickup, such as your local FedEx Office or Walgreens store. With extended business hours, you can

stop by the location listed on your door tag to pick up your package on your schedule, as early as the same day.

Picking up a missed delivery

How to pick up a missed FedEx delivery?

First, you’ll need to find where your package is being held. Track your package.

You can also track your package:

Through the app by downloading the FedEx® Mobile app and scanning the barcode on your door tag. You will get

specific information about your missed shipment and your available delivery options.

By texting “follow” and your door tag number to 48773 (ex: follow DT999999999999).

If you need more help, call 1.800.GoFedEx 1.800.463.3339 and say “track my package,” then follow the prompts.

 

On the back of your door tag, you may also have the option to fill out a form and leave it with your signature, authorizing

a next-business-day redelivery.

 

Bring the door tag or tracking number and a government-issued photo ID to your pickup location. Give them to the team

member and sign for your package.

 

If the address on your government-issued photo ID doesn’t match the address on the label, make sure to bring an

alternative ID with a matching address. You can use a utility bill or statement, health or auto insurance card, property

statement from a county or city website or credit card statement.

General FedEx questions

What does “last pickup” mean at FedEx?

The “last pickup” is the last time packages are picked up from a FedEx location or drop box on a particular day.

If you bring your package in or drop it off after the last pickup time, it will ship the next business day.
 

 

Why are certain delivery options unavailable to me?

Certain options may not apply to specific deliveries. For example, some shippers may restrict certain delivery options. Or

they may not allow recipients to change the destination once the shipment is in transit. FedEx Delivery Manager will allow

recipients to select only eligible delivery options.

Tips and Tools for Managing Your Deliveries

Frequently asked questions on a mobile device

Package Management FAQs

Discover how to manage deliveries, request a hold, and more with FedEx Delivery Manager and Hold at Location services. 

Customer picking up a package from a retailer

Participating Retailer FAQs

Get details on what packages are eligible to be held to a location near you, how long a package can be held and more. 

Customer downloading the FedEx mobile app

Download the FedEx® Mobile App

Get the power to stay on top of your deliveries, redirect packages and create new shipments, all from your phone.

Need more help finding the right solution? Call us at 1.800.GoFedEx 1.800.463.3339

T&Cs:

Get $5 Walgreens Cash rewards on your next eligible purchase of $25+ when you use FedEx pickup & drop-off*

* Offer valid 4/5/21 thru 5/28/21 in Walgreens and Duane Reade stores with coupon and myWalgreens membership. Limit 1 storewide coupon redeemed per transaction. Coupon is for one-time use only and expires one week after issue. Walgreens Cash rewards are not legal tender. No cash back. Walgreens Cash rewards good on future purchases. Purchase requirement must be met in a single transaction, before taxes and after discounts, store credit and redemption dollars have been applied. Excludes photo orders not picked up in store, prescriptions, tobacco, dairy, liquor department items, prepaid cards, money orders/transfers, transportation passes, lottery tickets, charitable donations, pseudoephedrine or ephedrine products, newspapers, magazines, stamps, pharmacy items and services, membership fees, sales tax, shipping fees, items or services submitted to insurance for reimbursement, items or services sold by third-party partners, including Federal Express, Sprint and Birchbox, or where otherwise limited by law. Void if copied or where prohibited.