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Frequently Asked Questions

Frequently Asked Questions


General Information

No. There are no additional fees for picking up or dropping off a package at these locations.

FedEx is helping you pick up and drop off your FedEx® packages at new locations that are most convenient for you. These locations are close to where you work, live or play, and some are even open for extended hours. Now you have more locations to drop off a prepackaged and prelabeled FedEx package or have packages held securely for you to pick up at your convenience. 

Once you are inside one of these new locations, look for FedEx signage or go to the main counter/register for assistance.

Dropoff and pickup are now available nationwide at new Walgreens locations, and at select grocery stores, specialty stores and FedEx Authorized ShipCenter® locations near you. FedEx pickup and dropoff are generally available during normal hours of operations for each retailer, but vary by location. In some cases, that is 24 hours/7 days a week. 

Contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 with any package-related questions or to address any issues with a location. Please do not contact the individual store location.


Picking Up / Redirecting

A package will be held at the location for up to 7 days. After that, the package will be returned to the nearest FedEx facility and your tracking information will be updated to show that your package is no longer being held for pickup. If your package has been returned, call 1.800.GoFedEx 1.800.463.3339 for additional assistance

No, but you can make this request for each shipment by using FedEx Delivery Manager®, an online tool that allows residential recipients in the U.S. to receive proactive notifications, provide delivery instructions and redirect packages to your preferred pickup location. Registration is simple and free.

Your package is being held at its current location because the shipper sent it to be held at this location for you to pick up at your convenience. In some markets, your package may have been routed to its current location after a missed delivery attempt, to make package pickup more convenient by holding it at a location close to your home.

FedEx attempted delivery to your home but the delivery either required a signature or the package could not be left at your home. To keep your package safe and ensure you could pick it up that same day without waiting for another delivery attempt, FedEx secured your package at a nearby location.

If you have requested that your package be held at one of these locations, then no, you must pick up your package at that location. 

If your package has been routed to a location after a missed delivery attempt, call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 to request another delivery attempt or to have it held at a different authorized location.

You can request your incoming packages be redirected to be held at a FedEx location by using FedEx Delivery Manager® or by calling 1.800.GoFedEx 1.800.463.3339 and providing the package tracking number.

When creating a shipment on fedex.com, under “Custom Delivery” select the “Hold at FedEx Location” option. A list of locations near the destination will be provided for you to choose your preferred hold location.

If you would like to request to redirect a package that is already in transit, visit the fedex.com tracking page, enter your tracking number, then choose from available options like Change Address, Hold For Pickup and more. 


Dropping Off

These locations will accept most FedEx Express® and FedEx Ground® packages. International packages are accepted as long as the package has a U.S. originated address. All packages must include a completed printed label using your FedEx account number or credit card payment. Paper airbills will not be accepted.

For assistance with packing supplies, help packaging items or for dangerous goods/hazardous material shipments, visit one of our staffed locations. 

Yes. Unless you are dropping off at one of the select FedEx Authorized ShipCenter locations, all packages should be boxed, sealed and labeled prior to arriving at the location to drop off.

No. Unless you are dropping off at one of the select FedEx Authorized ShipCenter locations, these locations do not provide any shipping or packing materials. All packages must be dropped off “ready to ship” with the package fully closed, in good condition and with a printed shipping label affixed to the box. Should you need shipping supplies or help packing items, visit one of the select participating FedEx Authorized ShipCenter locations or a nearby FedEx Office location.

Dropoff and pickup are now available nationwide at Walgreens locations, and at select grocery stores, specialty stores and FedEx Authorized ShipCenter locations near you. FedEx pickup and dropoff are generally available during normal hours of operations for each retailer, but vary by location. In some cases, that is 24 hours/7 days a week.