A Customer picking up her box after using FedEx Delivery Manager

Frequently Asked Questions - FedEx Delivery Manager®

Frequently Asked Questions - FedEx Delivery Manager®


FedEx Delivery Manager allows you to request to customize your delivery preferences, manage delivery times and locations, and keep track of your FedEx® deliveries.

While the FedEx Mobile App is a great tool, designed for your convenience, it is not required to get the full benefits of FedEx Delivery Manager. As a web-based service, you can access the same options for your deliveries through your favorite browser.

We only need your first and last name, your residential address, your email address and home phone number.

Signup is free, as are most of the frequently used options. A few of the delivery options are only available for a fee as noted below.

The following services are complimentary:

  • Signing up
  • Saving preferences
  • Receiving alerts
  • Tracking shipments
  • Signing for packages remotely
  • Providing delivery instructions
  • FedEx® Hold for Pickup
  • Redelivering your package
  • Requesting a vacation hold (up to 14 days)

The following options start at $5.25 per request:

  • Deliver to another address (per package)
  • Deliver another day (per package)
  • Schedule delivery time (per package)

*Fees vary based on location and will be determined when 
 services are requested.

Fees for rerouting your delivery

Deliver your package to a more convenient address.

  • $5.25 per package

More than 120 miles:

  • $31.50 per package (delivery 1 day after the original scheduled delivery date)
  • $21 per package (delivery 3 days after the original scheduled 
    delivery date)
  • $13.75 per package (via FedEx Ground or FedEx Home Delivery®)

Fees for requesting a specific delivery date/time

Receive packages on your schedule.

  • $5.25 per package for delivery on a specific day

At a specific time between 5 p.m. and 8 p.m. on your scheduled 
delivery day:

  • $5.25 per package

At a specific time within a preferred 2-hour window and on a specific 
date within 7 calendar days of the original delivery date:

  • $10.50 per package

FedEx Hold for Pickup allows you to request packages to be held at a FedEx location.  You can pick up packages on your schedule at locations that are convenient to where you work or live.

Requests made prior to midnight, the day before scheduled delivery will be available for pickup the next day.

You have until midnight the day before delivery to change your delivery location on all eligible packages.

 

Certain options may not apply to specific deliveries. For example, some shippers may restrict certain delivery options or may not allow recipients to change the destination once the shipment is in transit. FedEx Delivery Manager will allow recipients to select only eligible delivery options.

When you select a vacation hold, FedEx Express and FedEx Ground deliveries to your residential address are suspended for a date range you specify, up to 14 days. FedEx will resume normal delivery on the first business day after your specified end date.

 

If  a delivery requires a signature or if the package cannot be left at your home, we may deliver your package to a nearby secure location for pickup, such as your local FedEx Office or Walgreens store. With their extended business hours, you can stop by the location listed on your door tag to pick up your package on your schedule, as early as the same day

Follow the directions on the door tag to verify that your package is available for pickup. When you arrive at the location listed on the door tag, provide a government-issued photo ID and your tracking number to pick up your package. Your package will be held at the indicated location for 5 business days, after which time it will be returned to the shipper.

This location was selected as the most convenient to your home and will allow you to pick up your package in-store on the same day as your missed delivery attempt.