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Frequently Asked Questions - FedEx Delivery Manager®

Frequently Asked Questions - FedEx Delivery Manager®


What is FedEx Delivery Manager?

FedEx Delivery Manager allows you to request to customize your delivery preferences, manage delivery times and locations, and keep track of your FedEx® deliveries.

What is the cost to sign up for FedEx Delivery Manager?

Signup is free, as are most of the frequently used options. A few of the delivery options are only available for a fee as noted below.

Which options are complimentary with FedEx Delivery Manager?

The following services are complimentary:

  • Signing up

  • Saving preferences

  • Receiving alerts

  • Tracking shipments

  • Signing for packages remotely

  • Providing delivery instructions

  • FedEx® Hold for Pickup

  • Redelivering your package

  • Requesting a vacation hold (up to 14 days)

I got a door tag. What do I do?

Follow the directions on the door tag to verify that your package is available for pickup. When you arrive at the location listed on the door tag, provide a government-issued photo ID and your tracking number to pick up your package. If the address on your ID does not match the recipient address on the package, bring a current bill with the matching name and address. For a package addressed to a business, you must provide alternate proof like a bill or a business card showing your connection to the business. For any package requiring an adult signature, the package will only be released to someone 21 or older. Your package will be held at the indicated location for 5 business days, after which time it may be returned to the shipper.

You may request another delivery attempt by calling 1.800.GoFedEx 1.800.463.3339.

Do I have to download the FedEx® Mobile app in order to use FedEx Delivery Manager?

While the FedEx Mobile App is a great tool, designed for your convenience, it is not required to get the full benefits of FedEx Delivery Manager. As a web-based service, you can access the same options for your deliveries through your favorite browser.

What information is needed in order to sign up for FedEx Delivery Manager?

We only need your first and last name, your residential address, your email address and home phone number.

Which FedEx Delivery Manager options require an additional fee?

The following options start at $5.55 per request:

  • Deliver to another address (per package)

  • Deliver another day (per package)

  • Schedule delivery time (per package)

*Fees vary based on location and will be determined when services are requested.

Fees for rerouting your delivery

Deliver your package to a more convenient address.

  • $5.55 per package

More than 120 miles:

  • $33.50 per package (delivery 1 day after the original scheduled delivery date)

  • $22.50 per package (delivery 3 days after the original scheduled delivery date)

  • $14.50 per package (via FedEx Ground or FedEx Home Delivery®)

Fees for requesting a specific delivery date/time

Receive packages on your schedule.

  • $5.55 per package for delivery on a specific day

At a specific time between 5 p.m. and 8 p.m. on your scheduled delivery day:

  • $5.55 per package

At a specific time within a preferred 2-hour window and on a specific date within 7 calendar days of the original delivery date:

  • $11.50 per package

What is request to FedEx® Hold for Pickup?

FedEx Hold for Pickup allows you to request packages to be held at a FedEx location.  You can pick up packages on your schedule at locations that are convenient to where you work or live.

What is the deadline for making a request to FedEx Hold for Pickup?

Requests made prior to midnight, the day before scheduled delivery will be available for pickup the next day.

Why was my package taken to a FedEx location for customer pickup?

If a delivery requires a signature or if the package cannot be left at your home, we may deliver your package to a nearby secure location for pickup, such as your local FedEx Office or Walgreens store. With extended business hours, you can stop by the location listed on your door tag to pick up your package on your schedule, as early as the same day.

How long will a location hold my package for pickup?

A secure FedEx location will hold your package for up to 7 days.

Why are certain delivery options unavailable to me?

Certain options may not apply to specific deliveries. For example, some shippers may restrict certain delivery options or may not allow recipients to change the destination once the shipment is in transit. FedEx Delivery Manager will allow recipients to select only eligible delivery options.

What is the deadline for choosing to deliver a package to another address?

You have until midnight the day before delivery to change your delivery location on all eligible packages.

Why is my package here, at this specific store?

This location is near your home and you can pick up your package in-store on the same day as your missed delivery attempt.

How can I prevent my packages from being stolen?

With FedEx Delivery Manager services, just choose to have your package delivered to one of 11,000 nearby secure locations. You can also get tracking alerts, request a vacation hold and much more. Read More

How does a vacation hold work?

When you select a vacation hold, FedEx Express and FedEx Ground deliveries to your residential address are suspended for a date range you specify, up to 14 days. FedEx will resume normal delivery on the first business day after your specified end date.

Does FedEx Delivery Manager provide the option of receiving notifications via text?

Yes, you can sign up for FedEx Delivery Manager text alerts. Get instructions

What is a delivery exception?

A delivery exception occurs when a package is temporarily delayed while in transit, due to unavoidable circumstances. This could be due to a weather issue, a natural disaster, a vehicle issue like a flat tire, or other conditions. Every effort is made to deliver every package as soon as possible, so an exception does not necessarily denote a late shipment.

How can I refuse a FedEx delivery?

If a signature is required:

  • Refuse a signature required package by telling the driver you don’t want the package and refusing to sign for it

  • For most businesses, refusal of packages can be done by a receptionist or gatekeeper

  • Remember, don’t sign acknowledging receipt if you are refusing the package

  • If you miss three delivery attempts, a signature required package will automatically be returned to sender

If no signature is required:

  • If no signature is required, you can still refuse delivery once the package has been delivered

  • Call customer service at 1.800.GoFedEx 1.800.463.3339 and provide the customer service representative your tracking number

  • A representative will either help schedule a pickup or direct you to a FedEx dropoff location to complete the return