FedEx signature requirements and delivery options
Whether you require a signature to prove the safe arrival of your valuable goods, the signature of an adult, or perhaps no signature at all, FedEx provides a range of signature options to meet your needs and keep your shipments protected.*
As we continue to support the global supply chain, we’re committed to keeping customers, team members and your packages safe. We will begin the process of reinstating our physical signature requirements for paid, premium signature requirements and commercial deliveries* across the U.S. by September 15, 2021 for the following signature types:
- Adult Signature Required (ASR)
- Direct Signature Required (DSR)
- Indirect Signature Required (ISR)
The reinstatement of signature requirements applies to shipments delivered by FedEx Express®, FedEx Ground®, FedEx Home Delivery®, FedEx Freight®**, FedEx Office® and FedEx OnSite locations.
*If a signature service option is not selected by the shipper, and the recipient at a commercial delivery location refuses to sign for a shipment, the driver may enter the recipient’s first initial and last name and write “C-19” in place of the recipient’s signature.
**If the recipient at a commercial or residential delivery location refuses to sign for a FedEx Freight shipment, the driver may enter the recipient’s first initial and last name and write “C-19” in place of the recipient’s signature.
Here's what you'll find on this page:
Types of signatures
No signature required
There are many shipments FedEx delivers that do not require a signature from the recipient. In many cases, FedEx will still attempt to obtain a signature at the designated delivery address. If no one is available to sign, FedEx may leave the package in a safe place without obtaining a signature.
Indirect signature required
FedEx will obtain a signature from someone at the delivery address or from somebody nearby, such as a neighbor or building manager. The recipient has the option to authorize the shipment to be released without anyone present. This change can be requested for FedEx Express packages through FedEx Delivery Manager® or by signing a FedEx door tag.
Adult signature required
FedEx obtains a signature from someone at the delivery address who is at least the age of majority (no longer a minor) in the destination country. Government-issued photo identification or other identification customarily accepted by local authorities is required. If there is no eligible recipient at the address, FedEx may reattempt the delivery. For U.S. deliveries, the recipient must be 21 years of age and present government-issued photo identification.
Direct signature required
Someone at the recipient’s address must sign for the delivery. Direct signature deliveries are made to the address on the mailing label, not to an individual recipient. If no one is at the address, FedEx may reattempt the delivery.
If a shipment requires, either an indirect, direct or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient’s door. If no signature is required, the shipment will be left at the recipient's door.
If a signature is required, the driver will typically try to deliver the package up to three times. If a label has been applied to the back of the tag, the driver was unable to leave the package due to signature requirements or felt the package was not safe to deliver. In those situations, FedEx may no longer automatically reattempt delivery and the package will be taken to a nearby FedEx location to be held for you to pick up.
The label on the door tag includes the pickup location address, business hours and time the package will be available. The door tag and a government-issued photo ID are needed for pickup. If you want FedEx to reattempt a delivery, call 1.800.463.3339.
To avoid missed deliveries, sign up for FedEx Delivery Manager to request to hold your package at a FedEx location for you to pick up. If you already missed a delivery and received a door tag, make sure to follow the instructions on the door tag to ensure your delivery is made on the next attempt. If your shipment requires an indirect signature, then you can sign electronically through the FedEx Delivery Manager app or on fedex.com, but you cannot sign electronically for packages requiring an adult or direct signature. You must sign in person for adult or direct signature requirements.
If you know you won't be home to sign
If you know in advance you won't be home to sign for your package, you can choose from one of the below options while using FedEx Delivery Manager:
- Redirect your package to be held at a FedEx location for up to 10 days for FedEx Ground shipments and up to 5 days for FedEx Express shipments free of charge.
- Redirect your package to another location or schedule another delivery time. A fee will apply.
- Sign for the package electronically on your phone or computer if the signature required is an indirect signature. Electronic signatures cannot be used on deliveries that require an adult or direct signature.
Did you receive a door tag?
If you’re away when we try to deliver your package that requires a signature, we’ll leave a door tag that provides the key details you need about your package pickup or delivery. If you received a doortag, you will need to follow one of the options below:
- Download the FedEx®Mobile app and scan the barcode on your door tag. You will get specific information about your missed shipment and your available delivery options.
- Track online by entering in the tracking number located at the bottom of the doortag.
- Text the word follow and your door tag number (located at the bottom of the doortag) to 48773 (ex: follow DT999999999999).
- Sign the back of the form on your door tag (if eligible). If you are given the option to fill out a form and leave your signature on the door tag, then you can follow the prompts on the form and sign. This will authorize next-business-day delivery. This is only eligible for indirect signatures.
In some situations, a label will be applied to the back of the doortag, because the driver was unable to leave the package due to signature requirements or package safety. If this occurs, FedEx may no longer automatically reattempt delivery and the package will be taken to a nearby FedEx location to be held for you to pick up.
Safety Precautions for Signatures Requirements
Signature safety precautions for Direct Signature Required and Indirect Signature Required will change to more closely align with the current Adult Signature Required procedure, providing a consistent experience for our customers.
Couriers will now request a physical signature for all signature required packages, which was previously only requested for Adult Signature Required.
Recipients who are uncomfortable signing a courier’s device are not required to do so and can opt to have the courier sign “C-19” on the signature line in addition to keying in the recipient’s first initial last name.
Frequently asked questions
Does FedEx require a signature?
FedEx does not always require a signature for shipment delivery. The signature requirement or type of signature requirement is selected by the shipper when they are creating the shipping label.
However, signatures are always required for many types of shipments to be delivered, such as permitted shipments of alcohol, high value package goods, dangerous goods, hazardous materials, pharmaceuticals, and firearms.
When do you have to sign for a package with FedEx?
You only have to sign for a package if required by sender or by FedEx policy. To find out if your shipment requires a signature, you can look on the tracking information that is emailed from the sender or enter in the shipment's tracking number on fedex.com.
If your shipment requires an indirect signature, you can sign electronically through FedEx Delivery Manager. If the shipment requires a direct or adult signature, then someone must be available to sign in person. If someone is not home to sign for a direct or adult signature, the courier will leave a door tag or reattempt delivery.
How do I allow someone else to sign for my package?
If indirect signature is selected by the sender, then someone else at your address, or someone nearby, such as a neighbor or building manager, may sign for the package.
If nobody will be at the delivery address or near the delivery address to sign for the packages that requires an indirect signature, the recipient can sign for the package electronically through FedEx Delivery Manager. Electronic signature is not available for direct or adult signature required.
What if I am not home to sign for my package?
If you are not home to sign for your package, a doortag will be left at your door and the driver may reattempt delivery.
To avoid missed deliveries, sign up for FedEx Delivery Manager, where you will be able to sign electronically or give special instructions for delivery.
What if somebody signed for my package that wasn't me?
If your package shows it has been delivered and it is not at the designated delivery address, please contact Customer Service.
You can also select Proof of Delivery to see an image of the scanned signature (if this signature is available) this option can be found from the Obtain Proof of Delivery Tab on the tracking page. You can also have it faxed free of charge by calling 1.800.463.3339.**
How do I select signature services?
Signature options can be selected under the “Special Services” section when creating your label. Please note these will only appear with a destination that is enabled for those services. If you are shipping from a FedEx location, inform the FedEx employee of this selection.
Are signature options available for international shipments?
Signature options are currently available for 60-plus destination countries. Available countries and options may change over time; however, your automation solutions are automatically updated and only offer the FedEx Delivery Signature Options currently available in each destination country.
Is there a fee for adding a signature to my shipment?
Fees may apply for adding a signature requirement to your shipment. Views fees and surcharges.
How do I obtain proof of delivery?
You can find proof of delivery containing an image of the scanned signature (if this signature is available) the Obtain Proof of Delivery Tab on the tracking page. You can also have it faxed free of charge by calling 1.800.463.3339.**