A woman receiving a package on porch from a FedEx driver

FedEx signature requirements and delivery options

FedEx signature requirements and delivery options

Whether you require a signature to prove the safe arrival of your valuable goods, the signature
of an adult, or perhaps no signature at all, FedEx provides a range of signature options to meet
your needs and keep your shipments protected.*

Whether you require a signature to prove the safe arrival of your valuable goods, the signature of an adult, or perhaps no signature at all, FedEx provides a range of signature options to meet your needs and keep your shipments protected.*

FedEx® Signature Options:

Indirect signature required

FedEx will obtain a signature from someone at the delivery address or from somebody nearby, such as a neighbor or building manager. The recipient has the option to authorize the shipment to be released without anyone present. This change can be requested through FedEx Delivery Manager®.

Adult signature required

FedEx obtains a signature from someone at the delivery address who is at least the age of majority (no longer a minor) in the destination country. Government-issued photo identification or other identification customarily accepted by local authorities is required. If there is no eligible recipient at the address, FedEx may reattempt the delivery. For U.S. deliveries, the recipient must be 21 years of age and present government-issued photo identification.

Direct signature required

Someone at the recipient’s address may sign for the delivery. Direct signature deliveries are made to the address on the mailing label, not to an individual recipient. If no one is at the address, FedEx may reattempt the delivery.

No signature required

FedEx will attempt to obtain a signature at the delivery address. If no one is available to sign, FedEx may deliver the package in a safe place without obtaining a signature.

Electronic signature is available for recipients to sign for their package in advance. Signatures can be signed electronically through FedEx Delivery Manager or the FedEx® Mobile app.


Delivery attempts: What happens if no one was home to sign for the package?

Delivery attempts: What happens if no
one was home to sign for the package?

Shipments sent through FedEx Express, FedEx Ground and FedEx Home Delivery® may reattempt delivery either automatically or upon request if: 1) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient is available to sign for the package; or 2) we, at our sole discretion, determine the package may not be released. See the FedEx Express Terms and Conditions and FedEx Ground Tariff in the FedEx Service Guide for details.

If a delivery attempt is made and no one is there to sign for the package, the driver will leave a door tag at the recipient’s door. Learn more about ways to track your package and what to do with your door tag.

Shipments sent through FedEx Express, FedEx Ground and FedEx Home Delivery® may reattempt delivery either automatically or upon request if: 1) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient
is available to sign for the package; or 2) we, at our sole discretion, determine the package may not be released. See the FedEx Express Terms and Conditions and FedEx Ground Tariff in the FedEx Service Guide for details.

If a delivery attempt is made and no one is there to sign for the package, the driver will leave a door tag at the recipient’s door. Learn more about ways to track your package and what to do with your door tag.


How to get a proof of delivery

A proof of delivery containing an image of the scanned signature (if this signature is available) can be found from the Obtain Proof of Delivery Tab on the tracking page.** You can also have it faxed free of charge by calling 1.800.463.3339.**


Delivery driver and woman on door step

Expecting a delivery? Take more control of your packages.

Want your package delivered to your home? Or to a nearby location like FedEx Office, Walgreens, select Dollar General stores and more? With FedEx Delivery Manager, you tell us.

  • Receive alerts when a FedEx package is sent to you
  • Request to hold packages for pickup at a convenient location
  • Sign for your package electronically to authorize delivery
  • Request a vacation hold
  • Get convenient access on the FedEx Mobile app

Want your package delivered to your home? Or to a nearby location like FedEx Office, Walgreens, select Dollar General stores and more? With FedEx Delivery Manager,
you tell us.

  • Receive alerts when a FedEx package is sent
    to you
  • Request to hold packages for pickup at a
    convenient location
  • Sign for your package electronically to
    authorize delivery
  • Request a vacation hold
  • Get convenient access on the FedEx Mobile app

Frequently asked questions

Signature options are currently available for 60-plus destination countries. Available countries and options may change over time; however, your automation solutions are automatically updated and only offer the FedEx Delivery Signature Options currently available in each destination country.

 

Signature options can be selected under the “Special Services” section when creating your label. Please note these will only appear with a destination that is enabled for those services. If you are shipping from a FedEx location, inform the FedEx employee of this selection.

 

If indirect signature is selected by the sender then someone nearby, such as a neighbor or building manager, may sign for the package. If nobody will be present at home or near the delivery address, the recipient can sign for the package electronically through FedEx Delivery Manager, but only if indirect signature is the requirement.

Fees may apply for adding a signature requirement to your shipment. Views fees and surcharges to learn more.

 

If you are not home to sign for your package, a doortag will be left at your door and the driver may reattempt delivery.

To avoid missed deliveries, sign up for FedEx Delivery Manager where you will be able to sign electronically or give special instructions for delivery.

 

If your package shows it has been delivered and it is not at your business or home, please contact Customer Service.

You can also select Proof of Delivery to see an image of the scanned signature (if this signature is available) this option can be found from the Obtain Proof of Delivery Tab on the tracking page. You can also have it faxed free of charge by calling 1.800.463.3339.**

 


*Fees may apply.

**A FedEx account number is required to get complete proof-of-delivery information.