Use FedEx® Billing Online for LTL freight

You need an active fedex.com account to log in to FBO for LTL freight. If you haven’t used FBO before, you can register by entering your fedex.com user ID and password. New to fedex.com? Create a user ID.

Please link any LTL freight (FedEx Freight) bill-to account numbers when you log in for the first time. To do that, select Account Management from the Settings tab. To link a bill-to account, you’ll need an invoice number billed to the account within the last 60 days.

You’ll be able to see information for the accounts you have linked within FBO for LTL freight. Link each account separately when you first log in. To do that, go to Account Management on the Settings tab. You can return to add or delete accounts.

To view account information for parcel and air freight billing, log in to that portal.

From your dashboard, select the Open tab. You’ll be able to see a list of your open invoices with corresponding balances and the total amount due. This is where you can find the total dispute amount, if applicable.

Invoices can be sorted by any column heading under both the Open and Closed tabs. Just click the column header you’d like to sort by (e.g., Account Number, Invoice Date, Freight Bill #).

All columns can be sorted in ascending or descending order. And you can customize how you sort. For simplicity, click the column header of the information you wish to sort. The first click will sort the list by the values in ascending order. Click the same column header again to sort the list in descending order.

To view invoice-level details, click the PDF icon on the Open screen next to an invoice. A separate browser window will then open with the PDF of the invoice and all supporting details.

If you’ve initiated a dispute on an invoice, the Dispute Total column will appear in the Open screen. You’ll see the amount of the dispute next to the disputed invoice.

Invoices and supporting document information are available for one year after the invoice date on the Closed screen.

Start by clicking the PDF icon on the Open screen next to the invoice. A new browser window will open a copy of your original invoice as a PDF, as well as any corrected invoices and supporting documents. Then you can print by selecting Print from the File menu.

You can pay LTL freight invoices using an electronic funds transfer (EFT) or credit card. Add banking or credit card information by selecting Payment Settings on the Settings screen.

FedEx will only request a transfer of funds when you schedule or submit payment through FBO.

Pay LTL freight invoices by electronic funds transfer (EFT) or credit card.

1. To find the list of invoices ready to be paid, select the Open tab.
2. If you’d like to pay all invoices, choose the checkbox at the top of the table. Or select invoices individually.
3. Click Pay Invoices.
4. You’ll see a summary of all the items selected for payment. Click Next to continue to Authorization.
5. On the Authorization screen, review the total and invoices you’ve selected to pay. Click Authorize to complete.
6. After submitting authorization of the payment, you’ll receive confirmation on the screen. And you’ll receive an email with the details.

When you click Pay Invoices, you’ll reach the Payment Details screen. Here, you can review the selected items before submitting payment. You may schedule a payment for a future date by changing the Payment Date field to the desired scheduled pay date. Click Next to continue to authorization of the scheduled payment.

Yes. Each time you schedule a payment, you’ll receive a confirmation number for your records. You can find the confirmation number in FBO for LTL freight and a confirmation email (sent to the email address for the account).

When a payment request is submitted, you’ll receive a confirmation number that identifies a specific payment. The status of your payment will be updated immediately by showing the amount paid in the Paid Online field next to the invoice(s) paid. The Amount Due field will change to $0.00. And the invoice(s) will move to the Closed tab once the payment has been applied.

If you’d like to dispute it prior to payment, click the notepad and magnifying glass icon (in the Detail column) next to the invoice. You’ll arrive at a dispute page, where you can select a reason for the dispute. Enter other required information. In the Comment section, add details for the FedEx team to review.

Select the invoices or payments you’d like to download, then click Download. You’ll then be asked to select the file format. Enter any needed information. Click Download.

For invoices, you will immediately receive the download within your browser, which you can save. For payments, you’ll receive an email with the file. Note that this email will be sent to the email address assigned to the user ID.

To link accounts to your user ID for FBO for LTL freight, you’ll need the account number and an invoice (open or closed) billed to that specific account number within the last 60 days.

Once logged in to FBO:

1. Select the Settings screen and the Account Management subtab.
2. Click Add New Account at the bottom left of the table.
3. Enter the account number and invoice billed to that account for verification.
4. Click Save.

If successful, you’ll return to the Account Management screen, where you can see the account in the list of linked accounts. If unsuccessful, you’ll receive an error on the page and a message asking you to retry.

Within FBO for LTL freight, go to the Settings screen and select the Payment Settings subtab. This screen will show all current payment profiles. Here, you can add a new bank account or credit card by selecting the button next to the desired type at the bottom of the Payment Accounts table. Change or remove any existing payment accounts by clicking Edit or Delete next to the account type.

You can also enroll in automatic payments on this page by selecting the Auto-Pay Settings tab. Select the maximum invoice amount to be automatically paid. And choose the account(s) to allow the automatic payment on. The payments will be automatically made on the invoice due date.

The FBO for LTL freight Support Group has access to all account information except your password.